Esraa Dhaif

Finance Manager at KuwaitMedical

• Kuwait - Al Kuwait
• May 2019 to June 2023

Manager at Universal Medical Center

• Kuwait - Al Kuwait
• April 2016 to March 2019

Clinic Manager

Practice Administrator Manager at Midwifery Collective of Ottawa

• Canada
• February 2015 to March 2016

* Financial: Prepare monthly invoices, BORN invoicing system, preparing payments and managing staffs payroll, and annual practice budget

* Scheduling and Customer Service: Assigning clients, ensuring practice has an ample amount Courses of Care for the fiscal year, equally assigning clients

* Answering client inquiries and clarifications through email, over the phone or face to face

* Assured proper maintenance and cleanliness of the office, order new equipment, replace dysfunctional items or arrange for service of units needed

* Preparing cheques for various office expenses including rent, utilities and supplies

* Communication: Liaison between the practice partners and the midwives

* Organize and advertise company events

Area Manager at Sunshine Medical Clinic

• Canada
• March 2010 to February 2015

 Medical Clinic Manager
 Administer accounting and receivables, Third party Invoices, Payroll, OHIP Billing, patient billing
 Manager of employees and Human Resource Manager
 Train medical physicians with EMR
 Triaging, giving injections, and Physician’s assistant
 Inventory management and excellent front desk operation
 Technical and administrative skills
 Answering phone calls professionally in respectful manner
 Multi task to meet deadlines
 Handling difficult situations in a respectful and positive manner
 Business planning in adding services within the clinic
 Sterilization and implement clean environment
 Allergy testing technician and administered third party physicals

Medical , Forensics Administration at Royal Ottawa Hospital

• Canada
• July 2014 to July 2014

-It was a Contract work
 Proper registration and preparation on MEDITECH and Outlook
 Provide secretarial assistant to Physicians and answer calls in a respectful manner
 Conceived and implemented filing system and arrange appointments
 Processing new client information, and ordering clinical records/charts
 Prepare necessary paperwork and Questionnaires for physicians’ patients
 Responding to patients needs and inquiries
 Work in a professional manner that is in compliance with staff and patient/client safety
 Guarantee a work environment that is beneficial to The Royal Respectful Workplace policy.

medical assistant at Appletree Medical Group

• Canada
• October 2009 to October 2011

Medical doctor assistant
Traiging and writing medical conplaints
Giving all medical injections
Assisting the physician with any procedures
Helping patient
Translating

Market Research at Ipsos

• Canada
• January 2005 to September 2009

* Conducted telephone interviews for market research with positive attitude

* Managed computerized techniques to record the respondent's comments

* Developed analytical communication skills by conducting telephone interviews

Math Teacher Assistant at Laurention High Scool

• Canada
• September 2005 to February 2006

Prepared math lessons, quizes and tests for Grade 9 students.
Assisted students one to one and as a class on lesson clarification and questions.

Teachers Assistant COOP at Pinecrest Public School

• Canada
• September 2004 to February 2005

* Polished speaking skills by teaching lessons and reading stories to children

* Organized and evaluated mathematical questionnaires for students

* Assisted E.S.L students with school work on one to one daily basis

* Planned activities for religious and famed occasions