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esraa fouad, customer service assistent

esraa fouad

customer service assistent

Alexandria international container terminal

Location
Egypt
Education
Higher diploma, pyschology
Experience
4 years, 1 Months

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Work Experience

Total years of experience :4 years, 1 Months

customer service assistent at Alexandria international container terminal
  • Egypt - Alexandria
  • December 2012 to April 2015

*working on logistic operation system
*issuing shipping letters
*Daily manifest report
*reviewing all papers concerning shipping process for customers
*handling all customers problem.

junior human resources specialist at Alexandria international container terminal
  • Egypt - Alexandria
  • March 2012 to December 2012

*responsible for medical care
*training process
*recruitment process

Human resources at africa for soils and warehousing
  • Egypt - Alexandria
  • January 2011 to November 2011

working on new system concerning human resources process with cooperation with IT department

Education

Higher diploma, pyschology
  • at Galway university Ireland from www.alison.com
  • October 2015
Higher diploma, Human Resources
  • at Galway university Ireland from www.alison.com
  • September 2015
Diploma, Human resources
  • at Arab academy
  • October 2014
Bachelor's degree, business adminstration
  • at Alexandria University
  • October 2010

Specialties & Skills

BANKING
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CUSTOMER SERVICE
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HUMAN RESOURCES
+Endorse 0
LANGUAGES
+Endorse 0
READ
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TIME MANAGEMENT
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presentation skills
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TIME MANAGEMENT
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business writting
+Endorse 0
negotiation skills
+Endorse 0
communication skills
+Endorse 0
business etiquette
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Languages

Arabic
Native Speaker
English
Expert
German
Intermediate
French
Intermediate

Memberships

smouha club
  • membership
  • January 1987

Training and Certifications

effective professional skills (Certificate)
Date Attended:
February 2016
Valid Until:
January 9999
TOEFL ITP TEST (Certificate)
Date Attended:
December 2015
Valid Until:
December 2016
principles in banking system (Certificate)
Date Attended:
September 2011
Valid Until:
January 9999
icdl computer system (Certificate)
Date Attended:
October 2010
Valid Until:
January 9999
time management (Certificate)
Date Attended:
October 2015
Valid Until:
January 9999
customer service assistent (Training)
Training Institute:
alexandria international container terminal
Date Attended:
December 2012
Duration:
40 hours

Hobbies

  • reading books
  • surfing the internet
  • playing the violin
  • concerning on sports in general