hr and administration officer
mosa alrasheed group
Total years of experience :3 years, 6 Months
Maintain physical and digital employee records such as employment contracts Follow up on attendance and departure Create and distribute guidelines and FAQ documents about company policies Collect payroll data such as bank accounts and days worked Scheduling job interviews and contacting candidates as needed Preparing monthly reports Developing the company’s work regulations Monthly expenses Customer accounts Bank accounts Issuing and following up checks Discourses
Enter daily expenses Preparing monthly reports (monthly disbursement monthly shipping bank accounts) Follow up on customer accounts Follow up on personal bank accounts Issuing and entering checks and following up on their dates
Handle incoming customer calls using a variety of call nanotechnologies and telephony platforms. Handle customer queries, complaints and concerns in a professional manner. Maintain Call Center standards for customer service levels Agree and strive to consistently deliver to individual and team performance objectives. Monitor own progress against personal development plan. Quickly and efficiently able to input, update, delete, add, amend customer data into ZAIN's customer database. Operate IT applications such as Internet, Intranet, email and windows applications Escalate customer calls to contact center supervisor/manager in line with business rules. Ensure compliance with all applicable policies & regular requirements on Information security.
Insert civilian and account data by inputting text based and numerical information from source documents within time limits Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry Review data for deficiencies or errors, correct any incompatibilities if possible and check output Research and obtain further information for incomplete documents Keep information confidential Respond to queries for information and access relevant files Comply with data integrity and security policies Ensure proper use of office equipment and address any malfunctions.
Software engineering is the application of engineering to the development of software in a systematic method. •Increase the experience and skills development enhance capacity in the Development of systems, analysis and effort in achieving the goals work well. • Create systems software process that has social and economic value of using software development methodologies. • Seek to please the customer. • Work in a creative and challenging environment the use of advanced technology where I can learn and constantly improve the technical and analytical my abilities.
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