Admin & HR Manager
Al-Kifah Holding Co. KPP
Total years of experience :19 years, 7 Months
Responsibilities As Admin Manager
⦁ setting the plans of the administration affairs and linking them with the general goals of the company.
⦁ Developing, documenting, and periodically updating administration policies and procedures to achieve the Administration strategic goals.
⦁ Developing his subordinates by Conducting periodic meetings with them for reviewing performance progress according department KPIs and work flow, discussing their suggestions and taking suitable actions accordingly
⦁ Evaluate the work of administrative office and employees services to ensure adherence to quality standards, deadlines, and proper procedures.
⦁ Improve the performance of all central services to ensure that they operate to a high standard and to identify any areas of potential improvement.
⦁ Approve any adjustment of accommodation policy to ensure that meet the employee expectation and company values.
⦁ Developing a mechanism for implementing the administration affairs plans and the distribution of roles.
⦁ Attend periodically meetings of the company and assist in the issuance of appropriate decisions based on the facts contained.
⦁ Responsible of the implementation of the approved quality plans of the administration affairs, participate in forming and preparing the administration affairs procedures with the quality representative and planning manager.
⦁ Responsible for creating a suitable working environment for achieving the goals
⦁ Attend board meetings and related internal meetings to get out the recommendations and decisions.
⦁ Formulation of administration circulars, in coordination with the CEO, announcing, following up the implementation and the commitment.
⦁ Approving all the payment document of the company after audit and review.
⦁ Review and audit the administration affairs quality’s procedures, forms, records, before the CEO approval.
⦁ Verify that all administration instructions are already in place and making penalties for violators.
⦁ Governing the Authority Matrix implementation in the Company.
Responsibilities As HR Manager
⦁ Ensure competent administration and documentation of all HR processes in line with global practices and systems
⦁ Support all work council negotiations
⦁ Proactively supports the delivery of HR processes/policies/guidelines and global HR projects to contribute to the development of the local HR function
⦁ Engage with the local HR community to ensure alignment between local HR practice and business needs
⦁ Work with the HR team to implement the people strategy in market and ensure our people plan is aligned globally
⦁ Be accountable for the annual salary review process supporting the local management teams
⦁ Ensure the personal development review runs smoothly locally supporting the managers in implementation and consistency of approach
⦁ Ensure the organizational structure and the people within that structure are appropriate to meet the changing needs of the business and Deliver recruitment and headcount management programmes, in order to meet the business plan.
⦁ Ensure that the resources are in place to deliver individual development plans, in line with business goals, developing a multi-skilled, knowledgeable and committed workforce.
⦁ Maintain, administer and develop accurate HR records both manually and on HR systems to ensure compliance with legislation and make available relevant management information in order to maximise business objectives;
⦁ Assist with the recruitment process and carry out first line interviews and testing to ensure that company standards are maintained and manpower targets are met;
⦁ Prepare regular reports as directed by senior management and Company shareholders;
1) Develop and implement, manage and maintain properly documented over-riding Policy Governance Framework and Master List
2) Manage and Maintain properly documented computer and management information systems for Governance frameworks and policies on the Company intranet in accessible to all employees in bi-lingual format
3) Ensuring the coordination of the preparation of the Governance Frameworks and Policy related by responsible persons and project sponsors/owners for Board, Committee, Regulatory (including public shareholder meetings) and internal approvals
4) Responsible for Governance Framework, Policy and Procedures materials
5) Embedding of Governance framework, Policies and Procedures annual assessments
6) Monitoring of Governance Frameworks, Policies and Best practice (regulators and market practice)
7) Inter-personal relations and provision of cross functional, cross departmental support
8) Answer and direct phone calls
9) Organize and schedule meetings and appointments
10) Maintain contact lists
11) Produce and distribute correspondence memos, letters, faxes and forms
12) Assist in the preparation of regularly scheduled reports
13) Develop and maintain a filing system
14) Order office supplies
15) Book travel arrangements
16) Submit and reconcile expense reports
17) Provide general support to visitors
• Arrangement of business travel, including flights, accommodation, visas, appointments and itinerary.
• Perform routine administrative tasks within the Area.
• Maintaining diary for direct manager and other officers, including arranging appointments and providing supporting information for those meetings.
• Responsible for preparation of expense reports and reimbursement request such as travel expenses, etc.
• Taking dictation and typing of correspondence / memos, etc, as well as preparation of draft correspondence for approval, ensuring correct spelling, punctuation and grammar.
• Provide assistance or secretarial services to the direct manager and other officers.
• Acquire and stay current of all departmental / Bank internal procedures relative to job function.
• Answering the telephone (internal & external), taking messages or handling enquiries when necessary.
• Maintenance of filing systems.
• Ordering of stationary and other supplies.
• Perform related clerical and other duties as required.
• Maintain confidentiality regarding departmental and business matters.
• Write the site visit with the client.
• Prepare the credit document.
• Trade checking, Bank Checking,
• New Account Opening,
• Payment progress Finance and acknowledgement, Sub-allocation,
• Essential Document/Reports, Follow up Diary, Greeting Cards
• Renewal Documents,
• Absence of RM,
• Upgrade customer’s database,
• Customer’s Correspondence.
• Any other Assignment,
• Conversions.
• Intelligence telephone handling.
• Scheduling handling businesses /Meeting plan.
• Coordinate in preparing business presentation.
• Handling & organizing FedEx / Email.
• Arranging business trips ( Ticketing / Hotel reservation )
• Internal and external communication handling ( FedEx / Email )
• Coordinate in preparing business reports .
Make a communication between the custom’s and the client’s.
• Found a solution for the difficult issues in the custom.
• Receive all report’s which is coming from outside substation to review it and then submitted to the director.
• Assigned to cover Back line Executive activities.
• Provide potential trainings to most of Newcomer Agent at Call Center
• Maintain & follow up Sales Leads for Call Center.
• Organize Local Pickups from sub-station.
• Got permission to handling the in pound and out pound customs delay shipment in Riyadh Jeddah getaways and Dhahran causeway also the networks shipment as coordination between the customs and the client.
.• Tracing the shipment if the shipment will deliver in the same time.
• Organizes with the courier for quality of service.
• Coordinate with the operation upon the shipments arrives for fast delivery.
• Follow up the outline Shipment with the customs for fast clearance.
• Serve customer by give them correct location of the shipment and arrange for respond delivery.
• Got Fully Meets Performance Evaluation 2006.
Business Administration Management
Institute of public administration: Diploma in executive Secretary Institute of Public administration Dammam