عصام محمد عمر لود

•Help customers to find good offer depend on their needs and their budget selling it with non-intrusive way.
• Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.

Sales & Support Agent

• Actively listen and resolve
guests’ complains.
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
• Promote all amenities, conveniences and programs offered.
• sell excursions packages to our guest with non intrusive way.
• Confirm the return trip to our guest 2 dayes before departure because some time the charters flights may be delayed.
• may be I am 'on call' 24 hours a day.

Airport Representative;
(The Airport Representative is a reliable source of information for guests and visitors, providing a warm, friendly and efficient welcome and continuing service to all visitors and guests throughout their stay while exceeding guest expectations.
General Responsibilities Include:
• Is present at all scheduled flight landings and assists incoming guests with baggage clearance and directs them to transportation facilities
• Ensures that departing guests are assisted with pre-check-in, ticketing and baggage clearance
• Is responsible for the maintenance of the hotel information directory at the Airport and ensures that all information shown is current and accurate at all times
• Provides information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests)


Italian Tour guide:
(Holiday Representative) :

• I look after groups of tourists staying at international resorts, where I am responsible for every aspect of their holiday.
• I am responsible for ensuring that holidays run smoothly, fulfill all of their promises and to keep the tourist comfortable, satisfied, and happy.
• offering sightseeing advice,
organizing and leading excursions and entertainment.
• Oversee and coordinate all arrivals and departures of guests.

Training, planning and teaching the Italian language in the Armed Forces Institute.