IT Analyst and Adjunct Faculty - IT
Zayed University
Total years of experience :17 years, 7 Months
Provided continuous training and developed materials for blackboard, smartboard and new emerging technologies. Provided orientation sessions every year to faculty, students and parents. Consulted management on solutions to improve processes and cost efficiency, implemented ITIL standards within my unit. Participated in the accomplishment of the following projects: P-station printing solution project, Symantec Endpoint protection Anti-Virus project, The IPad” project, VMware project for the university’s library, The BYOD project, Big Brother & Big Sister” project. Efficiently managed vendors in delivering contracted services. Carried out IT analyst tasks like installing and managing AD, NAS, antivirus, DHCP, DNS, print, file sharing, backup servers. Provided technical support to clients. Acted as client services manager.
Adjunct Faculty IT since February 2015
Research Assistant since January 2015
Lead a team of five engineers in accomplishing the following projects: installing the datacenter for each of First Gulf Bank, Holiday Inn Hotel Yas Island, Abu Dhabi Aviation, Abu Dhabi Finance, General Civil Aviation Authority, UAE Exchange and Abu Dhabi Investment house. As well as a migration project for Site-Technology followed by wireless network project for Shangri-la Hotel Abu Dhabi and Antivirus system for Ministry of Foreign Affairs in Abu Dhabi.
Carried out systems engineer tasks like installation of various products like IBM, Dell and HP blade servers, devices from Blue Coat, Cisco, Avocent and APC, WEBSENCE, CA products, VERITAS, Symantec and IBM storage, created diagrams and documentations for each project, Coordinate and translate (English/Arabic) between governmental clients and the sales team.
Lead a team of two engineers in accomplishing a project of upgrading the network infrastructure for the main factory facility on time and under budget. Successfully accomplished a project of setting up the infrastructure of new seven branches and connecting them to the headquarters. Carried out network administrator tasks like managing AD and antivirus server, install new servers, troubleshooting and resolving LAN/WAN, server, routers, switches remotely.
Worked as a customer service representative/sales associate, participated in the inauguration project of the first branch in Egypt. Consistently increased multimedia section profit until meeting the set target.
Raised the call center's profit by exceeding set targets. Contacted companies’ managing directors and closed deals with them by efficiently promoting the products. Tele-marketed new phone billing systems of Telstra Telecom Australia in the Australian business market.