Essam Refat, Business Analysis Software Engineer

Essam Refat

Business Analysis Software Engineer

Diyar United Co.

Location
Kuwait
Education
Diploma, Specialist with MS AZURE, IaaS, PaaS, SaaS
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

Business Analysis Software Engineer at Diyar United Co.
  • Kuwait - Al Kuwait
  • My current job since November 2014

Responsibilities
- Analyizing and generating daily weekly monthly usage and server helthy reports
- Handling and customizing request by project managers
- Design a suitable solution to convert al manula business procedures to be automatice and decoments
Involved at Aug-2015 with VIVA Telecomunication Co. as Software Engineer
- Mainly build up new SharePoint 2013 environment
- Design structure building workflow using NETEX migrating content from Jomla
- Integrate with ERP System to get and update user profile using BCS
- Implement Office web app 2013
- Build and configure master page for EN AR sites
- Involved with high level of workflow system for Credit control division called task management using Nintex workflow and forms plus SharePoint
- Developing a HR system onboard & separation workflow to be used for all of VIVA employee
- Mainly challenge there is to analyzing user requirements to be a real solutions used by VIVA’s clients
- Planning to improve performance by adding new servers and balance the traffic

System Network Engineer at inc technologies (k.s.c.c)
  • Kuwait - Al Kuwait
  • My current job since June 2010

Involved by INC Technology Co
I’m responsible for “COE” College of Education Infrastructure and systems Active Directory-2008-R2
Responsible of theses hardware equipments
Rack contain 8 servers
 Hp Prolaint Blade Servers G5 6 Fujitsu Siemens Premarj 2
 HP NAS Storage x1800 1 Tape library HPMSL40448 1
Project I had Implement or configure
 Active directory 2008 R2 SharePoint 2010
 Hyper-v R2, DFS File Server SQL Server 2008
 Symantec Backup Exec R2 SCCM-2007
 Forefront TMG I had implement
 1 projects 1- is secure web gateway for SharePoint portal
 Administrate the COE Application Portal http://coeapps.ku.edu.kw/

Senior Database Administrator at CPD
  • Kuwait - Al Kuwait
  • My current job since March 2021
SENIOR IT SYSTEM ENGINEER at ZAK SOLUTIONS
  • Kuwait - Al Kuwait
  • My current job since March 2020

I'm handling multiple roles through working with ZAK head OF the IT Dept
Supporting client's inquiries incomings tickets and issues.
support resident engineers who are working underneath ZAK but on different projects for any infrastructure technical issues
On the other hand, am working as a pre-sales
one we received the client order to deal with us
we should start demonstrating our products and services
my role is to provide technical information to the client during our meeting.
analysis of all gathered information along with the site survey collected make a proposal and then discuss it with the client.
then design a project plane matching the client's vision
design an infrastructure template using (visio)

handling customer orders, preparing the proposal, and contacting our disty and vendors for reasonable prices.
deliver the customer order items and services
provide a technical analysis
conduct a service quality meeting to compare our services with technical customer order

Senior Database Admin at ARZAN Financial Group Co.
  • Kuwait - Al Kuwait
  • My current job since January 2019

Cloud Engineer, Database analysis 2019 - Present (1 year 2 months)
Business development and IT Consultant with ARZAN Company, a new opportunity in the new industry working hard to handle following tasks: -
Business Solution and data analysis
• One of the major keys for business development is to give a response and swift solution to reduce the end-users’ efforts, assist with building and writing runtime queries to help developers BI reports
• Updated and fresh to the new technologies open-minded to any new technology could enhance the end-user daily tasks and could deduct the cost to reduce the company expanses
• Find the gap within a routine process and try to cover it with smart and swift solutions
Web and Application
• As a web developer I have the combination of designing skills and technical computer skills that all of them to create web pages using tools such as JavaScript, HTML, and CSS as well.
• SharePoint solution experts have long-term working experience, from designing the solution to build the installation. knowledge with web hosting, cloud solutions, and the web application publishing
• Developing web interface, making web pages look and feel a specific way that company wants
• Can handle them to get an easy solutions app
• Ability to bring daily tasks to mobile application handling the look and feel for mobile forms and apps
• Participate, negotiate, and collecting client views and requirements one of the major keys for the web developer
• Organize business requirements using tools like (VISIO, SharePoint, Yammer, Delve, and planner)
IT-Network System Support
• Fully support the end-users for his daily ticket’s login problems desktop issue and all other complaints
• Ability to work under pressure or during the night if certain or critical issue crashed system
• Plan for potential cybersecurity risks and threats give support to management to avoid network attack
• Monitoring the cloud computing performance
• Configuration, tuning the cloud performance do extra work to utilize the redundancy
• Strong knowledge of servers, cloud solutions Azure, Intune, SCCM, and office 365 cloud.
• Fully supportive for Office 36 apps such as (Power BI, Teams, Dynamic 365, and all outlook issues
Database Utilization and support Using Database Oracle 12c Weblogic 11v and form builder 11v
• Database operation (run daily or schedule backup- Recover, Monitoring DBs logs, watching files expanding and resolve the capacity problems) Builds new environment using Azure SQL database
• Migrate from on-premises SharePoint database to Azure SQL
• Maintain and utilize the VLDBA files in the import process
• Set rules and build up the DB security manage permission (creating, deleting, and accessing the DB)
• Implement Oracle failover technology

System Administrator at al nawasi general trading & contracting
  • Kuwait - Al Kuwait
  • November 2008 to May 2010

The Microsoft Training Center it was different situation all courses running under virtualization
Labs and training so the mainly I managed these application
 Microsoft Hyper-V 2008 √ 2008R2 Hyper-V SCVM
 VMware ESX/ESXi 4.1 √ Citrix Xen Server 5x
 Through working with Microsoft team I involved with several live installations
By Microsoft engineers such as
 SQL2008-2008, TMG2010, SCCM,
 SCVMM Server, SharePoint 2010
 Symantec Backup Exec 2010 R2 Exchange 2010
I had Responsible of These hardware equipment

Rack of 10 Blade servers HP proliant G2 5 I had upgrade bois to G3
To support virtualization process for testing and other for MIC infrastructure

Technical Support Technician at infocenter training institute
  • Kuwait - Al Kuwait
  • July 2007 to March 2009

During working with Info Center I involved these Organizations through Info Tenders
 Ministry of interior Service Centers Administrations
Troubleshooting for several Printers Lexmark Laser - Epson DLQ - Citoh C650 - Compu print - hp Color jet 1600-2600 - and zebra license card printer All Computers.
 Resident Engineer and Customer Support with IPE Al-Takamul, GES I responsible for
Windows servers 2003/R2 infrastructure implementing and configuring

Managing server services AD, GPO, DNS, DHCP, IIS, WSUS, WDS, DFS print server etc.

Firewall and Trend Micro Security, SQL Server-2005
Backup and recovery solutions using NT-Backup schedule finally giving client Support.

Network Technician at odailiah cooperative society
  • Kuwait - Al Kuwait
  • October 2006 to July 2007

2006 to Jull 2007, worked with Adaliya Cooperative Society as Technical support Engineer.
 Software & Daily backup for SQL server data and make end of year in each last year
Analyze sales Data Invoices and Shares Numbers
Monitoring Barcode Numbers for all Items Comparing Cash

Amount in Machine and databases in back offices -Editing the
year sales data & write reports for accounting by using SQL2000 server Inquiry

 Troubleshooting POS Systems Problems and keeping all systems running successfully I had managed

Supporting the \{Cameras - DVR Systems\}\} NCR POS Devices \{Scanner-Printers-Cash Drawer-
K-Net Machines.\}\}

Technical Support Help Desk at smart it
  • Kuwait - Hawali
  • December 2005 to June 2006

2005 I work in “Smart I.T's Company” for Information Technology and business solutions
I Worked As an
Trained with NCR about POS System during the projected between my Co Smart It and the NCR
For The Marketing Systems and Point Of sale Machines and trouble Shooting for this technology
Help Disk in IT Department and involved with Network building projects
Project for 5 months with terminations, testing, configure network devices, system security,
Servers systems loading, mail exchange, infrastructure, supporting for trouble shooting
Network Technician in "infrastructure Department with many Projects for 4 months.

Technical Support Engineer at compu group system co
  • Egypt - Cairo
  • April 2005 to November 2005

I worked as Instructor in Educational department Subjects "Windows 2000-xp-office package"-
Involved as Maintenance Engineer in computer Service department with Arabia Academy
With Educational Center. ” Target Center.” Mail and IT Infrastructure.

Education

Diploma, Specialist with MS AZURE, IaaS, PaaS, SaaS
  • at CLOUD COMPUTING SOLUTION
  • January 2022

understand, monitor, and forecast cloud costs by using Microsoft Cost Management—in one study, organizations saved up to 34 percent on Azure spending in the first year of use. Optimize savings automatically and reduce computing costs with the Azure savings plan for computing. Reduce costs, increase security, and improve reliability by using Azure Advisor to ensure that your workloads are well-architected. Manage your on-premises, edge, and multi-cloud environments more efficiently by implementing A

Diploma, EXCHANGE SERVER 2016
  • at MICROSOFT
  • January 2022
Diploma, Windows Server 2008 R2 Administrat
  • at Microsoft Windows Server 70-640
  • January 2012
Diploma,
  • at Microsoft Technology
  • October 2008

Microsoft MCSE

Bachelor's degree, Computer and Information technology
  • at Al-AlsonAcademy Nasser City, Certified Ain Shames
  • May 2006

Computer Science, Information Technologies, Agile foundation C#, and visual studio, business development

Specialties & Skills

Windows Azure
Communicator
Team Leadership
Active directory 2008 R2
SharePoint 2010
Microsoft Exchange 2007
SCCM-2007
Hp Prolaint Blade Servers G5 6
System Center Virtual Machine
Hyper-v R2,DFS File Server
Symantec Backup Exec R2
TMG2010
Oracle Forms
leadershipt
ADOBE photoshop
Oracle Forms and Builder
Oracle Database Admin
Oracle Weblogic
Office 365
ui testing
web testing
performance testing
quality assurance
user acceptance testing
regression testing
HP STOREONCE

Social Profiles

Languages

English
Expert
German
Beginner
Arabic
Native Speaker

Training and Certifications

INC Experience Certificate (Certificate)
Date Attended:
April 2010
Valid Until:
April 2014
70-640 (Certificate)
Date Attended:
March 2010
Valid Until:
March 2010
SharePoint Configuration (Certificate)
Date Attended:
February 2010
Valid Until:
February 2010

Hobbies

  • Boxing, fitness
  • Motor Sports