Store Senior Supervisor
Home Centre
Total years of experience :27 years, 5 Months
- Responsible for the 2 sections of the customer service department.
- Managing the front customer service counter and adhere to the policy and procedure of the company.
- Managing the stuff duties and responsibilities such as (presenting the customers, Schedules, Training, days off, .. etc)
- Daily floor report.
- Following up the stock moving whether it's slow or fast moving.
- Preparing the SRN (service request note) for the moved items.
- Managing the store on a daily bases (8000 mtr).
- Following the customer service department (logistics, service level, in& outgoing calls, daily floor work, achieving the goals and visions and confirming the strategy and procedures of the store).
- Achieving and exceeding monthly collection target with 5% forward to other buckets.
- Educating and following with the stuff the credit cards details and due dates.
- Communicating with other departments for the customer complaints and inquiries and receiving feedbacks and following with the customers.
- Preparing and sending daily resolution update report.
- Preparing and sending daily Statement Break Down update (Overdue payment update report).
- Preparing and sending daily Active Cases update (Total Balance update report).
- Managing the stuff duties and responsibilities.
Achievements in Barclays
• Daily resolution report.
• Daily statements break down report.
• Daily total balance updates report.
• Absence project Sheet.
Meeting the customers to defined their requests and finalizes their orders or inquiries.
- Managing the customer service representatives in the 7 companies (Holidays, Job orders, schedules, meetings, service level, inbound& outbound calls, business plan and appraisals).
- Monthly report with achievements and targets that have been made by the representatives and reporting them to the operation manager.
- Preparing the customers orders and costing sheets that received from the team and process it to the Production Dep.
- Receiving and replying the customer's requests, inquiries and orders via (E-Mails, Faxes and phone).
- Following, organizing and reporting the service level and abundant calls.
- Sending quotations and prices lists to the customers for final approval.
- Following up the delivery dates and the quality of our products.
- Contacting existing and new customers and instructing the team to do some visits.
A) Premium Senior REP.:
Offer superior quality of Service to Vodafone Egypt Premium Customers, through handling inbound and outbound contacts.
DUTIES AND RESPONSIBILITIES:
Provide Vodafone Egypt Premium customers with all required information related to the company products and services.
Follow up all customers’ related issues and provide timely feedback to Vodafone Egypt Premium Customers.
Adhere to Customer Operations Department policies and procedures.
Create a smooth communication channel with different departments to resolve customer problems and requests when needed.
Provide customers with right recommendations and actions.
Perform standardized activities and tasks efficiently and effectively.
B) Consumer Collection agent:
Handling all the customers segment (Core-High-Premium) explaining bill details, payment methods and made a flexible deals.
C) Consumer high usage support agent:
Responsible for monitoring and investigating usage for consumer segment in a timely and accurately manner, containing risk while maintaining customer satisfaction, and align high usage work with our CRM initiative.
D) Premium support agent:
High Value Representative, which provide the best service to retain our high
Value customers in order to gain their loyalty, through handling inbound and
Outbound calls in a professional way, listen to the customers complains and Demands.
E) I- Care support agent:
To act in the role of I-care first line of support, serving the internal External customer and Technical inquiries within the entire vodafone Web and Data based
Services. In addition to handling multiple tasks of user acceptance tests, internal
& External service level agreements, and from that support.
F) Customer Service Agent
Provide Vodafone customers with all required information related to the company products and services.
Lifeguarding and training
Physical Education Teacher
One star diving
Lifeguardind and training
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