CIO Chief Information Officer
Qatami Group Co.
Total years of experience :32 years, 10 Months
In-charge of setting IT strategy; provide the vision and the leadership for developing and implementing information technology initiatives that are aligned with the organization’s strategy, and responsible for implementing cost effective solutions based on the business needs and industry standards.
Responsibilities
• IT planning and Budgeting, defining IT strategy, policies and procedures to improve IT service level with the organizations.
• Define IT Vision within the organization, and set IT strategy with regards to services and technologies to be adopted.
• Manage IT team of experts for the day to day work and evaluate their performance.
• Manage supplier’s relationships to ensure the delivery of procured services and evaluate their service levels.
• Supervise the implementation of new systems and solutions either done be internal IT team or by external parties.
• Evaluate IT structure and recruit the required resources.
Projects& Achievements
• Successful implementation of Oracle Supply Chain modules (Order Management, Oracle Purchasing, Oracle process Manufacturing and Inventory)
• Improve Company’s utilization of EBS through continues end user training and education by the IT EBS support.
• Integration of Mena HR system to Oracle Financials modules.
• Successful implementation of a customized EBS solution to serve the DietCare business.
• Development and improvement of the company’s Websites.
• Define and implement internal IT polices procedures to improve IT service level.
• Establish a new Centralized Data Center hosting all business applications and database servers.
• Implement and monitor centralized backup process to ensure no loss of data
• Successfully developed and implemented a Financial reporting system allowing management to access and analyze monthly financial data (Profit and Loss, Balance sheets, Cash flow etc.).
Responsibilities
• Identify a customer’s business needs and articulate how technology solutions can address those needs from the list of products offered by APEX.
• Provide strategic guidance to organizations with regard to IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT systems and IT organization capabilities.
• Evaluate customer’s IT Infrastructure and technology used to define opportunities to improve IT operations and service level.
• Review client’s IT practices, propose and help implement standard IT practices based on industry standards (ITIL).
Responsibilities
•Preparing IT strategy, business plan, and annual budget.
•Identify technical and network platforms and applications architectures to meet business needs.
•Ensure design, maintenance, and implementation of database management systems.
•Ensure systems and solutions requirements of business users are met through appropriate hardware and software by preparing RFPs and RFQs
•Ensure continuous monitoring, troubleshooting, and maintenance of networks and workstations, with adequate user support in place.
•Ensure security of systems and information, and appropriate contingency plans for continuity of operations, data backup, and disaster recovery.
•Developing and maintains relations with suppliers, industry contacts, government and international bodies to maintain/qualify standards and meet statutory requirements.
•Recruit, motivates, develop and performance manages appropriately qualified staff.
•Responsible for meeting agreed standards and service levels to user community.
•Assess business requirements and provide solutions through system development and modifications.
•Manage and supervise a team of 65 IT staff members.
•In charge of IT operations in Oman, Jordan, UAE, Lebanon, and Bahrain.
•Plan systems development/implementation projects, and coordinate project member's contributions.
Projects& Achievements
•ERP systems implementations to replace existing in-house developed applications, Total project cost $12M.
•Implementation of Oracle HRMS system for the subsidiary companies.
•Work on project plan to implement standard and common IT solution for new operations in the region.
•Oracle financials support for subsidiary companies configuration and setup.
•Design, develop and implement various business support systems.
•Implementation of IT best practices policies and procedures using IT industry standards (ITIL).
•Design, develop and implement a Customer Loyalty system (Reward Cards).
•Successful implementation of a high speed wireless network linking 35 sites in Kuwait with minimum speed of 10Mbps per site. Total project cost $300K.
•Implementation of an In-house call center and Helpdesk for IT Support.
•Support Business acquisition in other countries (Lebanon) by doing IT due diligence, takeover plan and ensure continuation of business after the acquisition.
Responsibilities
• Ensure design, maintenance, and implementation of database management systems.
• Ensure systems and solutions requirements of business users are met through appropriate hardware and software.
• Assess business requirements and provide solutions through system development and modifications.
• Manage and supervise the corporate systems development/support team.
• Plan systems development/implementation projects, and coordinate project member's contributions.
Projects& Achievements
• Implementation of Oracle Financials for subsidiary companies.
• Implementation of Oracle Financials 11i (11.5.9) for Safeway Jordan.
• Conversion of Oman’s office payroll system to a web based using Oracle Designer/Developer 6i.
• Oracle financials support for subsidiary companies configuration and setup.
• Established a secured VPN connection between The Sultan Center’s regional networks over the internet.
• Implementing a wireless network for corporate office users.
• The sultan center web site.
• Implementation of Retail Pro for style co and interfacing to Oracle Financials.
Responsibilities
• Manage and coordinate IT department support for the business during and after acquisition period.
• Assessment of the IT department resources, operations and presenting recommendations to managing director.
• Evaluate and upgrade existing hardware and software used by the business.
• Contributions to cost reduction and sales improvement projects.
• Define and present IT business plan for systems migrations and development.
• Negotiate supplier's contracts and for support and maintenance agreements.
Projects& Achievements
• Upgrade of database and application servers hardware and software to assist in providing the business with faster reporting systems/tools.
• Implement a new voice calling facility using VOIP which helped reducing communications expenses.
• Implements electronic mailing service for internal and external communications using Novell 6.5 GroupWise server.
• Replace the existing expensive DOT matrix printing with a cheaper laser printing solutions and modify exiting systems accordingly.
• Establish a global presence through internet and automate B2B initial connectivity through the email.
• Establish an international online Voice/Data connection to the Head office in Kuwait.
Responsibilities
•Design, Develop, support and maintain corporate systems.
•Analyze business IT needs, design and implement solutions.
•Design and implement the company's WAN structure.
•A member in the Oracle Human Resource implementation team, assisting in identifying and defining system/business function requirements.
•A member of the Oracle Financials 11.1 system implementation team. In-charge of identifying, defining and planning all systems modifications required for the implementation process.
•Provide support for the company's internet connection & email services.
Projects& Achievements
•Analysis, design and development of the SCSATS (Sultan Center Staff Activities Tracking) system using Oracle Designer/Developer 6i.
•Analysis, design and development of the Staff Performance Evaluation system using Oracle Designer/Developer 6i.
•Analysis, design and development of the Financial Explorer reporting system using Microsoft Visual basic 6.0, the system retrieves data from Oracle Financials database and generate different financial reports (Income Statements, Balance Sheet, and Budget Statements).
•Analysis, design and development of the Budgeting System using Microsoft Visual basic 6.0 with and accessing an oracle database, the system is accessed locally and remotely ( by store managers) to feed next year’s budget figures, reported are available to check consolidations and comparisons to current and last year figures.
•Analysis, design and development of the 3PT (Personnel, Passport, Payroll, and Training) system using Oracle CASE Designer/2000 Release 1.2 for windows and oracle developer tools.
•Installation and administration of NetWare GroupWise mailing server for windows.
Responsibilities
Develop, support and maintain corporate systems.
•Support, maintain, and modify company's personnel & administration application
•Support of company's financial application (ACCPAC).
•Provide in-house training and support for Microsoft applications (Windows, and Office).
•Providing support for all stores on site and remotely by a dial-up telephone line, using Carbon Copy 6.0, PcANYWHERE 4.5, and Close-up 6.0Sdf
•Evaluation and testing of different software packages, and development tools.
•Installation and administration of Oracle 8i database server and Oracle application server. (Defining users, Export, Import, and creating tables and tablespaces )
Projects& Achievements
•Development of a bilingual invoicing system for the International Receipts (The Sultan Center Restaurant division) using CLIPPER & ARABISK arabization utility.
•Development of a bilingual SHARE HOLDERS system using Microsoft Access 2.0
•Development of the Partners In Profit (PIP) employees bonus system, the system calculates the bonus amount for TSC associates based on their departmental performance percentage, using Microsoft EXCEL Macros programming
•Develop several financial reporting programs to generate P&L and balance sheet.
•Administration and installation of the company’s internet connection and applications (MS PROXY 2.0, VICOM internet gateway, Eudora Mail server) through QUALITYNET ADSL connections, and configuration of CISCO 2511 access server for remote access to company’s network and the internet.
•Development of a data extraction utilities using Microsoft C 6.0 to generate reports from the POINT OF SALES systems used in the company outlets/stores.
•Developing programs for the LDT (LASER DATA TERMINAL) device used in stores for ordering, stock evaluation and product information inquiry. The device is a hand held computer that emits laser beam to read bar codes printed on the shelves/products, stores the code, qty, price, and it will be downloaded to the PC by a special program written in Microsoft Quick Basic 4.5. And preparation of user’s handout.
Responsibilities
• Support, maintain and modify the company's inventory control and sales system.
• Customers training and support on Microsoft applications (Windows, EXCEL, and Word).
• Evaluation and testing of different software packages, and hardware component (Network cards, printers, plotters, scanners).
• Installation and administration of Microsoft LANMAN 2.0 network server / workstations with BNC, and UTP connections.
• Arabic/English Font generation and development for CITOH laser printers, Dot matrix printers, and Line printers.
• Develop and support customized applications for end customers.
Projects& Achievements
• Development of a gas stations controlling program for Kuwait National Petroleum Company (KNPC.). (IN’s Out's expanses, etc. & a simple accounting program.) Using CLIPPER.
• Development of inventory control system for spare parts for the maintenance department in the company using CLIPPER.
• In-charge of The EPASS System Transfer Project form JABREAH to Kuwait Airport, the system is a 40 Novell fiber optics networked 486 stations with Video printers, cameras used to issue Security ID cards for the ministry of Interior, this include the dismantling, cleaning, maintenance of the stations, and building up the network at the airport site.
• Modification in the source code of a 3278, 3262 protocol converters Emulation cards to enable arabization, using Z80 Assembler, and an EPROM's programming device.
• Writing Font formatters to generate different font formats for different printers using Microsoft C 5.1 and 6.
in the Techno-economics department. Worked on a computerized chemical plant controller system project.
assistance while applying for master degree in
Ensure design, maintenance, and implementation of database management systems.
•Ensure systems and solutions requirements of business users are met through appropriate hardware and software.
•Assess business requirements and provide solutions through system development and modifications.
•Manage and supervise the corporate systems development/support team.
•Plan systems development/implementation projects, and coordinate project member's contributions.
Projects& Achievements
•Implementation of Oracle Financials for subsidiary companies.
•Implementation of Oracle Financials 11i (11.5.9) for Safeway Jordan.
•Conversion of Oman’s office payroll system to a web based using Oracle Designer/Developer 6i.
•Oracle financials support for subsidiary companies configuration and setup.
•Established a secured VPN connection between The Sultan Center’s regional networks over the internet.
•Implementing a wireless network for corporate office users.
•The sultan center web site.
•Implementation of Retail Pro for style co and interfacing to Oracle Financials.
Support, maintain and modify the company's inventory control and sales system.
•Customers training and support on Microsoft applications (Windows, EXCEL, and Word).
•Evaluation and testing of different software packages, and hardware component (Network cards, printers, plotters, scanners).
•Installation and administration of Microsoft LANMAN 2.0 network server / workstations with BNC, and UTP connections.
•Arabic/English Font generation and development for CITOH laser printers, Dot matrix printers, and Line printers.
•Develop and support customized applications for end customers.
Projects& Achievements
•Development of a gas stations controlling program for Kuwait National Petroleum Company (KNPC.). (IN’s Out's expanses, etc. & a simple accounting program.) Using CLIPPER.
•Development of inventory control system for spare parts for the maintenance department in the company using CLIPPER.
•In-charge of The EPASS System Transfer Project form JABREAH to Kuwait Airport, the system is a 40 Novell fiber optics networked 486 stations with Video printers, cameras used to issue Security ID cards for the ministry of Interior, this include the dismantling, cleaning, maintenance of the stations, and building up the network at the airport site.
•Modification in the source code of a 3278, 3262 protocol converters Emulation cards to enable arabization, using Z80 Assembler, and an EPROM's programming device.
•Writing Font formatters to generate different font formats for different printers using Microsoft C 5.1 and 6.