Manager, Support Services
A. A. Bin Hindi Co. (KIA & Samsung), Saudi Arabia
Total years of experience :40 years, 11 Months
Contribute to the business strategy by facilitating business leaders to identify, prioritize, and establish organizational capabilities, behaviors, structures, and processes
Develop company policies and procedures for all HR and Administration services to cater current and future business needs.
Create a performance based corporate culture by cascading company vision, mission and core values to all employees.
To ensure implementation of Corporate Social responsibility in the workplace for the impact of activities on customers, employees, suppliers, shareholders, communities, stakeholders as well as the environment.
Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
Planning, organizing and directing to meet dept./organizational goals & objectives.
Analyzing and developing effective solutions of functional problems.
Determining whether financial and internal controls are adequate to meet management objectives and makes recommendations for improvements.
Interpretation of Labor Law in business context and ensure fully compliance of the law.
Performance Management strategy for performance reviews/appraisals to ensure the internal and external equity and retention of the high performers.
Develop the key competencies needed to support the business and training and development plan for employee engagement and retention.
Monitor attendance and leaves of all staff; ensure the discipline at all sites and grievance handling.
Overseeing the recruitment of new staff, including training and induction; Coordination of recruitment functions with local recruitment companies for local hire.
Provide training plans and guidance to the administrative team.
Establish effective liaison with Government agencies for visa services, Iqama and to meet other legal requirements for deployment of the resources at project sites.
Legal compliance related to facilities management and personnel mobilization and deployment.
Tracks company supply inventory and approves supply orders.
Manage contract and price negotiations with company vendors, service providers and offices lease
Manage company OPEX, ensure accurate and timely reporting, Approves/authorizes expenditures for administrative operational needs.
Organizing all of the administrative activities that facilitate the smooth running.
To make sure that relevant records are up to date and that all administration processes work effectively.
Coordinate with IT department on all company equipment
Responsible for managing, monitoring & coordinating the administrative roles of the organization.
Meet with the subordinate on a regular basis and direct the work of other classified employees in the area based on ability by communicating effectively with them.
Organizing social events, conferences etc. in coordination with external PR contractors and the Marketing coordinator.
Manage the functions of the administrator(s) responsible for providing personal assistance/ secretarial services for the senior administration.
Serve as the point employee for maintenance, mailing, shopping, supplies, equipment & utilities payments process.
Relieve the CEO from the day-to-day administrative work so he can focus on his corporate strategic agenda.
Handling office telephone calls and screening the incoming mail addressed to the CEO.
Maintain the CEO business and personal schedule with a methodical approach so as to achieve optimum scheduling of essential appointments and referral of non-essential appointments to others.
Ensure proper travel arrangements for the CEO which might include hotels, tickets and VIP arrangements.
Draft routine correspondence and memoranda so as to minimize the involvement of the CEO of such matters.
Read, highlight and/or abstract written material for the CEO so as to optimize the use of his time.
Keep the CEO promptly and specifically informed of matters requiring his urgent personal attention and more generally of actions taken and developments.
Handle community & charitable activities and personal matters for the CEO at his request.
Maintain appropriate record and filing systems both manual and computerized.
Provide a courteous reception for visitors to the office.
Establish, gain approval for budgets needed for the fulfillment of the office of the CEO objectives.
Ensure proper handling of the CEO personal accounting and expenses on monthly and daily basis.
Handling his personal banking accounts and investments proposals/plans.
Develop and maintain effective manual/computerized systems for the monitoring and control of relevant data that are needed by the office i.e. mailing lists, addressed directories.
Encourage, participate, and take pleasure in teamwork, with subordinates and colleagues, as an aid to greater Group effectiveness and higher morale.
Marketing Director / Consultant of Egypt-Saudi Investment & R. Estate Development & MRG Real Estate Group for RE Marketing with scope of work in both KSA & Egypt.
Handling investment portfolios between Egypt and KSA as well some other GCC countries.
Relive the CEO from the day-to-day administrative work so he can focus on his corporate strategic agenda.
Organize, develop and maintain both manual and computerized office systems, procedures and information in the most up-to-date and cost effective way, in collaboration with the information technology department.
Handling office telephone calls and screening the incoming mail addressed to the CEO.
Maintain the CEO business and personal schedule with a methodical approach so as to achieve optimum scheduling of essential appointments and referral of non-essential appointments to others.
Ensure proper travel arrangements for the CEO which might include hotels, tickets and VIP arrangements.
Draft routine correspondence and memoranda so as to minimize the involvement of the CEO of such matters.
Read, highlight and/or abstract written material for the CEO so as to optimize the use of his time.
Keep the CEO promptly and specifically informed of matters requiring his urgent personal attention and more generally of actions taken and developments with the office.
Handle community & charitable activities and personal matters for the CEO at his request.
Maintain appropriate record and filing systems both manual and computerized.
Provide a courteous reception for visitors to the office.
Establish, gain approval for budgets needed for the fulfillment of the office of the CEO objectives.
Ensure the effective guidance and motivation of subordinates.
Develop and maintain effective manual/computerized systems for the monitoring and control of relevant data that are needed by the office i.e. mailing lists, addressed directories.
Maintain effective records of office supplies and accessories.
Consciously devote adequate personal time to the counseling and development of line/functional subordinates/junior employees, with the aim of improving both individual and departmental activities.
Ensure office runs efficiently and smoothly, establish work priorities, structure tasks and resolve problems, acts as Personal Assistant to Vice Chairman Regional Director,
supervise local permanent and temporary office staff, research, evaluate, recommend and negotiate cost of services and product as needed,
Develop and maintain relationships with certain suppliers and vendors to facilitate efficient operations,
Acts as Vice Chairman’s representative or spokesperson as required, liaise with specific customers and potential customers, facilitate company functions and social events,
Support company at exhibitions as needed, analyzes, initiate continuous improvements and develop new administrative processes and procedures as needed, oversee records maintenance in accordance with company policy when required;
Analyze possible changes for potential impact, confirming company(s) unification and standardization according to Group general line,
Research information needed for appointments, meetings, and business travel, prepare reports in response to company requests for information,
Compile information on meeting topics and participants, attend meetings and takes responsibility for follow up on action items, handle assignments based on commitments and deadlines and follow up as required,
Compose correspondence, memos and reports, arrange for visit visas; support and monitors local visa and work permit for certain employees, and
Support visitors, makes visit arrangements, screen telephone calls and correspondence for VIP's.
1- Coordinate and assist with Dubai Offices Portfolio Team for daily project tasks until full in-country office is established and becomes operational, 2-Assist in the selection, process for in-country office personnel, including the supervision, coaching and mentoring of the office team, 3-Maintain professional office presentation, 4-Assist the team when necessary with business activities, 5-Arrange site staff training, 6-Define training needs for the team, set-up training programs and implement, 7-Ensure that the PMIS (Property Management Information System) data bases are maintained and constantly updated, 8-Ensure that company standards are maintained and delivered in all areas as per defined corporate manuals and policies, 9-Identify and make recommendations for new or additional office equipment as appropriate, 10-Supervise the operation and maintenance of the office equipment, including service agreements, 11-Perform and delegate other administrative or office duties or projects as required or as assigned, 12-Assist with developing, implementing and updating administrative systems, policies and procedures, 13-Assist in performance reviews, evaluations and workplace relations as necessary, 14-Assist the Regional Property Manager to identify key expenditure items and produce the annual office budget for acceptance by head office, 15-Monitor and control the office budget, 16-Liaise with municipality and other appropriate authorities to facilitate project activities, 17-Co-ordinate with fit out management and procurement activities as required, 18-Provide leasing sales assistance, 19-Assist with site tours / VIP visitor procedures, 20-Assist the Regional Property Manager on other requirements as needed, 21-Produce periodic (daily/weekly/monthly) status and update reports as requested by the Regional Property Manager, & 22-Ensure customer satisfaction at all times through implementation of corporate standards.
1- Programming Capacity Building of National Arab Societies in coordination with International organizations. 2-Initiating and coordinating regional aid appeals and international donators and organization in charges. 3-Handling all incoming and outgoing international/regional communications. 4-Preparing & conducting educational symposia, programmes, workshops and trainings in full coordination wit ICRC and Standing Red Cross Committee for national Societies. 5-Negotiating and finalizing deals and contracts with vendor/suppliers. 6-Supervising organization internet site to maintain full actual events update in line with special RCRC worldwide internal news network (FedNed, Switzerland). 7- Providing direction, leadership, and management in the formulation of policies, procedures, systems, strategies, and practices to achieve optimal Human Resources services to the organization. 8- Directing the full range of Human Resources activities of the organization. 9- In partnership with staff, continuously improve human resources-related programs, products, services, and systems. 10- Providing expert advice and consultation services to decision makers at all levels of the organization on issues that have human resource / administration impact. 11- Providing authoritative expertise in areas of law and policy related to human resources and administration. 12- Promoting a positive, productive, and ethical work environment. 13- Setting department priorities and aligns financial/human resources in ways that provide maximum benefit for the organization. 14- Translating to/from Arabic all international circulation and appeals for regional distribution. 15- Working on a funding project in cooperation with OPEC in Vienna, Austria. 16- Filling and preparation for Arabian requests/demands as well as inquiries from the international committee. (Emblem, Certifying Arabic Language, MENA, etc…)
Handling all office affairs involved such leading position, managing and directing subordinates Kingdom, Regional and International wise as follows: Ensure office runs efficiently and smoothly, establish work priorities, structure tasks and resolve problems, acts as Personal Assistant to Vice Chairman Regional Director, supervise local permanent and temporary office staff, research, evaluate, recommend and negotiate cost of services and product as needed, develop and maintain relationships with certain suppliers and vendors to facilitate efficient operations, handle private banking accounts, acts as Vice Chairman’s representative or spokesperson as required, liaise with specific customers and potential customers, facilitate company functions and social events, support company at exhibitions as needed, analyzes, initiate continuous improvements and develop new administrative processes and procedures as needed, oversee records maintenance in accordance with company policy when required, maintain in-depth knowledge of locals law to ensure company(s) compliance; analyze possible changes for potential impact, confirming company(s) unification and standardization according to Group general line, research information needed for appointments, meetings, and business travel, prepare reports in response to company requests for information, ensures (when required) company registrations and contracts are renewed in a timely manner, compile information on meeting topics and participants, attend meetings and takes responsibility for follow up on action items, handle assignments based on commitments and deadlines and follows up as required, compose correspondence, memos and reports, arrange for visit visas; support and monitors local visa and work permit for certain employees, support visitors and makes visit arrangements, and screen telephone calls and correspondence for VIP's.
1-Organizing all relevant arrangements involved in his international meetings and conferences within GCC and worldwide. 2-Preparing meetings agendas, minutes; reception duties; travel and conference arrangements with effective communications.3-Handling business letters, memos, faxes, forms and documents, reports, and filing systems.4-Responsible for incoming and outgoing mail, checking typed and word processed work, transcribing dictation.5-To carry out all relevant daily secretarial tasks & jobs for Country Manager.6-To utilize all clients’ requests involved with Country Manager.
1-Arranging all the affairs related to travelling for attending abroad conferences and congresses for 150~180 participants, (including hotel bookings, tickets, visas, meetings agenda, …etc)2-Handling all affairs involved to arrange local events like meetings and symposiums for 100~150 attendees.3- Preparing computerized data like presentations data analysis etc. for marketing workshops, international conferences, local symposiums, and cycle meetings.4- Arranging financial and statistical presentations for cycle meetings and Board’s presentations.5- Negotiating agencies and local suppliers of promotional materials, printed stuff, and services’ providers.6-Familiar with all communications channels for liaison services all over the world.7-Carrying out the Customs Clearance Process and formalities.8-Participating in forming complete and sensible sentences: statements of introductory business letters: features, layouts, objectives, tones, styles including first- approach letters and replies.
1-Responsible for auditing the whole company outgoing correspondences in both English & Arabic. 2-Responsible for preparation of detailed financial progresses for the on going projects (about US$ 2 Millions) and communicate payment with owners.3-Preparing tendering/bidding documents and financial checking.4- Arranging all matters involved business trips of General Manager.5-Organizing the Projects’ Planning Schedule through computer using MS Project & Primavera).6-Responsible for data communicating through computer for the inventory and stocks on daily basis.7-Handling all secretarial duties (independent correspondences, filing, appointments scheduling, travelling affairs & personal financial issues).
1-Preparing data analysis on daily, weekly, monthly, quarterly, & yearly basis reports including figures and graphical presentations for the plant status (45 product items).2-Responsible for balancing, quoting and contacting the raw materials suppliers (local-international) for a more than 35 items.3- Organizing data to assist achieving critical replacement process of imported raw materials with the local ones.4-Preparing all correspondences (internal-external) in Arabic and English and all secretarial duties including personal affairs for the British Plant Manager, Mr. Eric Heron then Mr. Mike Keegan (Selling over US$ 200 Millions/Year).
\{Night Manager:1-Responsible for the entire whole Foundation activities during night shift (5 stars Hotel, Nightclub, Coffee Shop, Restaurant, Bazzar, Pastry Shop) reporting to General Manager\}.\{ Public Relations: 1-Creating new communications channels and enhance previous ones to keep a prestigious image of the foundation among the VIP’s communities, investment companies, Businessmen and investors as potential customers.2-Utilizing communications channels with the formal authorities to facilitate permissions and licenses.\}\{Senior Receptionist: 1-Handling reservations and bookings tasks.2-Accommodating VIP guests at hotel.3-Controlling preparation of up-to-date invoices for each room.4-Responsible for the guest closing account on check out\}\{Tour Agent: 1-Arranging tourism programmes domestic and international.2-Quoting, negotiating and finalizing deals with various tourism services suppliers relevant to programmes arrangements preparation.\}\{ Ticketing OperatorDuties: 1-Booking for all transportation vessels.2-Arranging and calculating itineraries and tickets fares including special fares and incentive packages.3-Issuing tickets.\}\{Interpreter/TranslatorDuties: 1-Interpretation of meetings of the Foundation Executives Board held with the American Tourism Expert, Mr. J. Cotter.2-Interpreting for the tourism experts visiting the foundation for academic purposes.3-Translation of tourism pamphlets, booklets and newsletters or any other printed materials or circulation’s to arrange tourism programmes.4-Translating of development directions and recommendations given in written by the two tourism experts, Mr. S. Freedman & Mr. J. Cotter.\}
Registerd and studying for exam.
Approved advanced user for MS Office Application Package.
COBOL programming
BA degree in both German and English Languages.
