Front Office Supervisor
Fraser suites hotel doha
Total years of experience :17 years, 3 Months
•Lead and direct the team to ensure the smooth operation of Front Desk functions.
• Participates in training of all Front Desk associates; acts as a resource to associates.
• Checks guests in and out of the hotel; Performs daily Front Desk Agent duties
• Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel
• Monitors the registration against in-house guests; Maintains smooth operation of the front desk
• Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments
• Resolves guest and associate complaints and issues
• Communicates clearly with Duty Manager of daily regime at the Front Desk
• rotation into the Night Manager position .
• Understands the need and willingness to work in other related departments during peak periods as required .
• Maintain professional business confidentiality as required.
• Ensures duties on task list are completed; Performs other related duties as required.
•Lead and direct the team to ensure the smooth operation of Front Desk functions.
• Participates in training of all Front Desk associates; acts as a resource to associates.
• Checks guests in and out of the hotel; Performs daily Front Desk Agent duties
• Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel
• Monitors the registration against in-house guests; Maintains smooth operation of the front desk
• Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments
• Resolves guest and associate complaints and issues
• Communicates clearly with Duty Manager of daily regime at the Front Desk
• rotation into the Night Manager position .
• Understands the need and willingness to work in other related departments during peak periods as required .
• Maintain professional business confidentiality as required.
• Ensures duties on task list are completed; Performs other related duties as required.
- supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and room registrations.
- Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure guests satisfaction and adherence to service standards.
- Carry out training for new employees and on the job training.
- Motivate staff to bring about excellent performance.
- Handle guest requests and complaints in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
- Constant training of subordinates.
- reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
- Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related.
-Ensures that all guests are greeted on arrival & departure of the hotel.
-Register and process check in for all arrivals.
-Handle guest check outs efficiently and professionally.
-Update guest information into the computer after a complete check in.
-Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
-Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
-Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- handle all guest complaints concerning the Front Office in co-ordination with the Front Office Supervisor, Assistant Front Office Manager and Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
-Handle issuance of guest room key cards and ensure effective control for guest security.
-Check and convey message, mail and package to Guests.
-Report any unusual occurrences or requests to the manager.
-Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
-At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
-Ensures that all guests are greeted on arrival & departure of the hotel.
-Register and process check in for all arrivals.
-Handle guest check outs efficiently and professionally.
-Update guest information into the computer after a complete check in.
-Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
-Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
-Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- handle all guest complaints concerning the Front Office in co-ordination with the Front Office Supervisor, Assistant Front Office Manager and Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
-Handle issuance of guest room key cards and ensure effective control for guest security.
-Check and convey message, mail and package to Guests.
-Report any unusual occurrences or requests to the manager.
-Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
-At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
-Ensures that all guests are greeted on arrival & departure of the hotel.
-Register and process check in for all arrivals.
-Handle guest check outs efficiently and professionally.
-Update guest information into the computer after a complete check in.
-Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
-Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
-Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- handle all guest complaints concerning the Front Office in co-ordination with the Front Office Supervisor, Assistant Front Office Manager and Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
-Handle issuance of guest room key cards and ensure effective control for guest security.
-Check and convey message, mail and package to Guests.
-Report any unusual occurrences or requests to the manager.
-Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
-At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
-Ensures that all guests are greeted on arrival & departure of the hotel.
-Register and process check in for all arrivals.
-Handle guest check outs efficiently and professionally.
-Update guest information into the computer after a complete check in.
-Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
-Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
-Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- handle all guest complaints concerning the Front Office in co-ordination with the Front Office Supervisor, Assistant Front Office Manager and Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
-Handle issuance of guest room key cards and ensure effective control for guest security.
-Check and convey message, mail and package to Guests.
-Report any unusual occurrences or requests to the manager.
-Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
-At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
-Ensures that all guests are greeted on arrival & departure of the hotel.
-Register and process check in for all arrivals.
-Handle guest check outs efficiently and professionally.
-Update guest information into the computer after a complete check in.
-Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
-Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
-Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- handle all guest complaints concerning the Front Office in co-ordination with the Front Office Supervisor, Assistant Front Office Manager and Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
-Handle issuance of guest room key cards and ensure effective control for guest security.
-Check and convey message, mail and package to Guests.
-Report any unusual occurrences or requests to the manager.
-Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
-At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
-Part Time Job-
•Serving all kind of wines and spirits.
•Process orders according to guest request through the POS.
•Prepare select beverage orders.
•Prepare table settings.
•Ensure all orders are delivered.
•Prepare and present bills.
• handle guest queries and resolve issues in a timely and professional manner.
•Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
•Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.
•Handle the billing process efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.
•Carefully manage the cash float.
•Ensure the front of house areas of the Outlet is always clean, organized and presentable.
•Assist with inventory taking as required.
•Maximize revenue potential through the up-selling of menu items.
•Maintain establishment policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under my supervision.
•Perform other assignments to meet business needs as directed by my superiors.
•Process orders according to guest request through the POS.
•Prepare select beverage orders
•Ensure all orders are delivered.
•Carefully manage the cash float.
• handle guest queries and resolve issues in a timely and professional manner.
•Ensure the front of house areas of the Outlet is always clean, organized and presentable.
•Assist with inventory taking as required.
•Maximize revenue potential through the up-selling of menu items.
Alternative Practical training during my professional studies .
Hotel Reception