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تم إلغاء حظر المستخدم بنجاح
Esteban Segui Jr, IT Support Engineer

Esteban Segui Jr

IT Support Engineer ·KPMG Lower Gulf Limited

الإمارات العربية المتحدة

ماجستير, Bachelor of Science in Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 5 أشهر

IT Support Engineer

يناير 2017 - حتى الآن

KPMG Lower Gulf Limited

دبي، الإمارات العربية المتحدة

يناير 2017 - حتى الآن

Key responsibilities:
• Responsible for handling incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Provide support to the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware.
• Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
• Manage and monitor asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.
• Serve as liaison between customers, advanced technical support team for all escalated IT related issues.
• Communicating with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Ensures that response and resolution time objectives are met as defined in the SLA
• Ensure all calls are properly log, tracked and documented in our Service Management System.
• Responsible for managing backups and tape rotation
• Handles the Active Directory User Management
• Provides support, including procedural documentation and relevant reports
• Basic WebEx & Video conference support, including VPN connection
• Maximizes use of hardware and software by training users, interpreting instructions, and answering queries.
• Maintains client confidentiality restrictions and protects operations by keeping information intact
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

مجال الشركة:
المحاسبة
الدور الوظيفي:
تكنولوجيا المعلومات

Service Desk Analyst L2

مارس 2012 - أكتوبر 2016

Pricewaterhousecoopers Service Delivery Centre Manila Ltd.

الفلبين

مارس 2012 - أكتوبر 2016

Key responsibilities:
• Basic Server & Network Troubleshooting - Monitors the day-to-day activities of the Network Operations Centre
• Lotus Notes Administration: mailboxes, folders, distribution groups, calendaring, etc.
• Create accounts and configure hardware as part of on-boarding process
• Manage and monitor internal assets to ensure accurate inventory records
• Windows OS/ Vista Office applications software and hardware troubleshooting
• Basic WebEx & Videoconference support, including VPN connection
• Avaya site administration and user management
• Citrix application support
• Manages IT Helpdesk thru HP SM9 Tool for Request and Incident management within the SLA
• Completes and maintains daily backups for all network infrastructure equipment/systems
• Reports all problems and outages to our network infrastructure - local and international carriers and equipment vendors.
• Acts as the front line for all network calls/inquiry, and service requests.
• Determines the priority issues' resolution based on the severity of the impact and urgency
• Communicates the status of problems, gives updates and provides other information as deemed appropriate.
• Manages IT asset account database and generates monthly reports for all IT equipment.
• Handles the Active Directory User Management
• Conduct training for new employees with regards to company IT policy.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Engineer

أغسطس 2011 - يناير 2012

SPI Global Inc.

الفلبين

أغسطس 2011 - يناير 2012

Key responsibilities:
• Responsible for providing technical assistance and support related to computer systems.
• Provide accurate problem descriptions, with all necessary support and documentation.
• Respond to requests for technical assistance in person, via phone and electronically.
• Manages Active Directory User Management
• Resolve technical problems with Local Area Networks, Wide Area Networks, and other systems.
• Administer help desk software
• Install, test and configure new workstation, peripheral equipment and software.
• Identify and escalate situations requiring urgent attention.
• Stay current with system information, changes and updates.
• Follow up on outstanding requests and ensure timely resolution
• Support audio and video equipment in conference rooms

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Specialist

سبتمبر 2010 - يونيو 2011

Accent Micro Technologies Inc.

الفلبين

سبتمبر 2010 - يونيو 2011

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Central Colleges of the Philippines

مارس 2010

مارس 2010

ماجستير، Bachelor of Science in Information Technology

الفلبين

Skills

Service Desk
Expert
Service Desk
Expert
Active Directory
Expert
Active Directory
Expert
ITIL
Expert
ITIL
Expert
VPN
Expert
VPN
Expert
Hardware
Expert
Hardware
Expert
Active Directory
Intermediate
Active Directory
Intermediate
Service Desk Management
Intermediate
Service Desk Management
Intermediate
ITIL
Intermediate
ITIL
Intermediate
CCNA
Beginner
CCNA
Beginner
Service Desk
Expert
Service Desk
Expert
VPN
Expert
VPN
Expert
Hardware
Expert
Hardware
Expert

التدريب و الشهادات

التدريب
ITIL 2011 Foundation Certified
Spartan Allied Services
Mar 2016
10403 (Windows Server 2008 Active Directory, Configuration Training)
Computer Networking Career & Training Center
Feb 2015