HR, Administration and Training Specialist
ADMA OPCO
مجموع سنوات الخبرة :22 years, 2 أشهر
- Design and implement office policies
- Establish standards and procedures
- Organize office operations and procedures
- Control correspondences
- Review and approve supply requisitions
- Liaise with other agencies, organizations and groups
- Update Organizational Membership
- Provide on the job and other training opportunities
- Evaluate staff performance
- Assists office staff in maintaining files and databases
- Prepares reports, presentations, memorandums, proposals and correspondence
- Assigns jobs and duties to office staff as needed
- Assists office staff in maintaining files and databases
- Prepares reports, presentations, memorandums, proposals and correspondence
- Assigns jobs and duties to office staff as needed
- Monitors office operations
- Schedules appointments and meetings for executives and upper level staff
- Serves as the go-to for office inquiries and conflicts
- Manages staff schedule
- Tracks office supply inventory and approves supply orders
- Assists in the preparation of department budgets and expenses
- Supervises all administrative personnel
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Screening Candidates
- reading, monitoring and responding to emails
- answering calls and handling queries,
- preparing correspondence
- liaising with staff, clients, etc.,
- managing the electronic diary,
- booking meetings,
- organising travel and preparing complex travel itineraries,
- writing minutes,
- taking dictation,
- planning, organizing and managing events,
- managing a budget,
- attending events/meetings as the principal's representative,
- conducting research on the internet,
- writing reports, executive summaries and newsletters,
- preparing presentations,
- preparing papers for meetings,
- typing documents,
- sourcing and ordering stationery and office equipment,
- managing projects,
- managing an Assistant
- Maintain hard copy and electronic filing system.
- Screening applicants
- Meet and greet clients and visitors.
- Create and modify documents using Microsoft Office.
- Sign for and distribute UPS/Fed Ex/Airborne packages.
- Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.
- Setup and coordinate meetings and conferences.
- Book Hotels and Travels for employees of the company as well as visitors
- Collect and maintain PC inventory.
- Support staff in assigned project based work.
- Check deadlines on incoming requests and put preliminary work in play
- Process replies on own initiative or from bosses dictation or notes
- Maintain calendar; ascertain which events require boss presence
- Fix commitments to maximize boss time efficiency; - - Allow decision/desk time
Administrative Assistant cum Executive Assistant
- Answer phone calls and transfer to appropriate staff member.
- Book flights, hotels and car reservations for company employees
- Screening applicants
- Meet and greet clients and visitors.
- Create and modify documents using Microsoft Office.
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Maintain hard copy and electronic filing system.
- Sign for and distribute UPS/Fed Ex/Airborne packages.
- Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.
- Setup and coordinate meetings and conferences.
- Book Hotels and Travels for employees of the company as well as visitors
- Collect and maintain PC inventory.
- Support staff in assigned project based work.
- Check deadlines on incoming requests and put preliminary work in play
- Process replies on own initiative or from bosses dictation or notes
- Maintain calendar; ascertain which events require boss presence
- Fix commitments to maximize boss time efficiency; - - Allow decision/desk time
Corporate Trainer
- Coordinate work flow
- Update and chase delegated tasks to ensure progress to deadlines
- Take initiative in manager’s absence
- Keep projects on schedule
- Maintain procedures manual to ensure consistent performance of routines
- Analyze Training Needs
- Check and update Training Manuals
- Create Training Manuals
- Make and develop Modules
- Visit sites and check for performance
- Make Monthly report to the COO regarding the performance of all the sites
- Personality Development Trainer
- Customer Service Trainer
- Conduct Training for the Company staff/employees Site wide
- Roll out updates to Operations
Subject Matter Expert
- Trained to book Flights, Hotels, Cars, Vacation Packages all over the world.
- Coordinate and negotiate with Airline supervisors and Hotel managers for flight interruption and kickback situation in hotels (reservation not honored)
- Handle escalated calls and irate customers wanting to speak to a supervisor
- Trained in Accent Neutralization and Voice Modulation
- Trained on How to Pacify Angry Customers
- Trained on Sales and Negotiation Process
- Responsible in making sure that sales process is observed properly by agents
- Responsible in meeting/exceeding minimum quarterly and annual sales objectives.
Experiences Gained:
- Experience in selling intangible products/services/ to travelers all over the world at executive level
- Experience on how to deal with people of different culture
- Skill in the use of the internet, software applications including PowerPoint, Word, Excel and other internet software
- Excellent oral and written communication skills and knowledge in the dynamic world of travel
- Experience in the tools ( applications used ) for booking travels ( Saber, Amadeus, Worldspan )
Customer Service Representative
- Taking care of Clients Mortgage and Loans
- Taking care of Clients Taxes
- Handling Bankruptcy/Foreclosure and Collections of Clients Account
- Up sells and promotes other Services of Clients
- Training on Accent Neutralization and Voice Modulation
- Training on Interpersonal Connection with Clients.
Bachelor's Degree in Accountancy