Front Desk Receptionist
River Advice,
Total des années d'expérience :34 years, 6 Mois
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone calls Receiving and sorting daily mail Embarking Disembarking Cruise close dawn Handling complaints accordingly Costumer Service satisfaction
Working closely with senior managers, providing guidance to direct reports . Ensuring clarity around priorities and goals for the entire functional area Strategy development and execution planning Communication financial and goal results and key performance indicator providing guidance to direct reports typically comprising first-line managers and supervisors
Hello Post North Macedonia
September 2021 - September 2022 (1 year 1 month) Setting goals and developing plans for business and revenue growth
• Researching, planning, and implementing new target market initiatives
• Researching prospective accounts in target markets
• Pursuing leads and moving them through the sales cycle
• Developing quotes and proposals for prospective clients
• Setting goals for the business development team and developing strategies to meet those goals
• Training business development staf
• Attending conferences and industry events
Obtain shipments order
•Track and trace
•Manage shipments
•Bidding
•Transfleo location & HSO
•Cold calling brokers
•Adjustments and bidding load’s
Dubai Relax
Tour Operations and Tour Guide
• Managing trips and all the exurcions around UAE
• Waiting for the clients on the aiport and check them in
• Organizing tours, Bookings,
• Visiting the hotels
• Costumer service, Public speaking
• Visiting all the attractions around UAE
• Hotel visiting if requested
• Cultural sensitivity, Problem resolving tactics
• Accessibility requirements
• Sign language
• History and social science
• Greeting and welcoming customers to the tour.
• Informing customers about the itinerary for each tour.
• Planning itineraries in accordance with weather forecasts and the length of each tour.
• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
• Planning alternate activities in the event that cancellations, closures.
• Greeting and welcoming customers to the tour.
• Informing customers about the itinerary for each tour.
• Planning itineraries in accordance with weather forecasts and the length of each tour.
• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
• Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
• Gathering and maintaining the requisite equipment for each tour.
• Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
• Familiarizing customers with each region or establishment.
• Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
• Directing customers to other, non-competing services that might be of interest to them
• Direct and oversee an organizations sales policies, policies and initiatives
• Set short and long term sales strategies and evaluate efectiveness of current sales programs
• Recommend product of service enhancements to improve costumer satisfaction and sales potential
• Maintain sales volume product mix and sales price by keeping current with supply and demand, changing trends economic indications and competitors
• Maintain professional and technical knowledge by attending educational workshops
• Contribute to team efort by accomplishing related results as needed
• Sell, for a fee, real estate owned by others.
• Obtain agreements from property owners to place properties for sale with real estate firms.
• Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
• Compare a property with similar properties that have recently sold, in order to determine its competitive market price.
• Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales.
• Generate lists of properties for sale, their locations and descriptions, and available financing options, using computers
Direct and oversee an organizations sales policies, policies and initiatives
•Set short and long term sales strategies and evaluate effectiveness of current sales programs
•Recommend product of service enhancements to improve costumer satisfaction and sales potential
•Maintain sales volume product mix and sales price by keeping current with supply and demand, changing trends economic indications and competitors
•Maintain professional and technical knowledge by attending educational workshops
•Contribute to team effort by accomplishing related results as needed
• Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
• Compare a property with similar properties that have recently sold, in order to determine its competitive market price.
• Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales.
• Generate lists of properties for sale, their locations and descriptions, and available financing options, using computers
• Listening to customer requirements and presenting appropriately to make a sale;
• Analyzed call logs and sales numbers for compliance with targeted sales quotas
• Conceived and implemented marketing plans to acquire market share within chosen markets
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Supervised sales and marketing activities, managed staf, and oversaw daily operations
• Responding to incoming email and phone enquiries;
• Acting as a contact between a company and its existing and potential markets;
• Negotiating the terms of an agreement and closing sales;
• Representing the organization at trade exhibitions, events and demonstration
Use training and development skills in recognizing overall team performance; leading by example; Provide guests with exceptional and friendly service while consistently exceeding their expectations. Goal is to convey a sense of professionalism and efficiency while giving the guests that ‘personal touch’ that will deliver a vacation experience of a lifetime.
•Maintain a positive attitude and contribute toward a quality work environment;
•Inventory, facility checking
•Daily income, breakage, shortage reports
•Guest services, interaction
•Collecting feedbacks and enhancing accordingly
· delivering outstanding Customer Service and Sales Results.
Use training and development skills in recognizing overall team performance; leading by example; delivering outstanding Customer Service and Sales Results. To provide wellness solutions to meet the
(2 years 1 month)
• Generating marketing idea and strategy
• Creating brochures, banners, website updating
• Exhibition visiting, business trips
• Promoting overseas resorts, hotels and tours
• Administrative work, dealing with customers form abroad, managing business correspondence;
• Company advertising, promoting
• Costumer service