Store Manager
Apparel LLC
Total des années d'expérience :15 years, 10 Mois
Handling a team of A.S.M, Department Manager, Sr. Sales Staff, Sales Staff and Stock Coordinator.
Responsible for Pre-approval and maintain Stock capacity in Depo Rayon,
Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.
Monitor handling of customer complaints.
Implement operating procedures at the store as per the company and Brand standards Completing of Store operational requirements by scheduling & assigning employees.
Maintains store staff job results by coaching, counselling & disciplining employees, planning monitoring & appraising job results.
Apply creative techniques to achieve / exceed the store sales target
Provide safe & clean store environment for employees and customers.
Ensure has the required stock levels to maximize the sales.
Weekly audit the store administration and resolve discrepancies if any
Responsible of achieving monthly Target and other KPI of the store.
Responsible of promoting the Loyalty programmed of the company for repeat sales.
Responsible for maintaining the Visual Merchandising standards at the stores all the time as per set VM standards.
Responsible to ensure minimal stock loss manage Stockrooms and Inventory.
Ensure store security- concerning Stock & Money.
Formulating pricing policies by reviewing merchandising activities determining additional needed sales promotion.
Ensure random pricing checks on products completed on time.
Maintaining various reports related to Sales & account.
Reporting to Business Manager & Business Head.
➢ Handling a team of A.S.M, Sr. Sales Staff and Sales Staff.
➢ Serves Customer by providing Merchandise, developing & managing the service Environment.
➢ Monitor handling of customer complaints.
➢ Completing of Store operational requirements by scheduling & assigning employees.
➢ Maintains store staff job results by coaching, counselling & disciplining employees, planning monitoring & appraising job results.
➢ Provide training to Trainee Store Managers.
➢ Provide safe & clean store environment for employees and customers.
➢ Responsible of doing stock requisition in weekly basis.
➢ Responsible of achieving monthly Target and other KPI of the store.
➢ Responsible of promoting the Loyalty programme of the company for repeat sales.
➢ Responsible for maintaining the Visual Merchandising standards at the stores all the time as per set VM standards.
➢ Responsible to ensure minimal stock loss manage Stockrooms and Inventory.
➢ Ensure store security- concerning Stock & Money.
➢ Formulating pricing policies by reviewing merchandising activities determining additional needed sales promotion.
➢ Ensure random pricing checks on products completed on time.
➢ Maintaining various reports related to Sales & account.
➢ Reporting to Operation Manager
Handling a team of A.S.M, Supervisor and Sales Staff promote & monitor quality of service among Staff through training and by acting as a positive role model.
Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
Responsible to formulate the revenue, expense and profit goals for the store in conjunction with the brand Manager.
Responsible of achieving monthly Target and other KPI of the store.
Ensure that goals will be met through appropriate planning and organisation of staff, inventory and expenses.
Motivate employees regularly so that each person contributes to the productivity of the store and recognize outstanding performance and service.
Develop a pool of potential SM /ASM to meet the long term Retail and company objectives.
Responsible for work Schedules, break periods, work hours and vacations in an appropriate manner.
Responsible for all Staff disciplinary issues.
Communication with the Brand Manager regularly on Store and employee performance.
Hold weekly staff meeting to address Queries or any other related subject.
Establish inventory levels for the store and other merchandise.
Assist the VM in developing a merchandising plan each season that enhances product presentation and makes the store an easy place to shop.
Working on Retail report in terms of Department, Category and Best seller performance.
Working on Season Sale Through and left over.
Responsible of doing stock requisition in weekly basis
Ensure Store security from internal and external theft.
Reporting to Brand Manager.
Key Job Responsibilities
Handling a team of A.S.M, Sr. Sales Staff and Sales Staff.
Serves Customer by providing Merchandise, developing & managing the service
Environment.
Monitor handling of customer complaints.
Completing of Store operational requirements by scheduling & assigning employees.
Maintains store staff job results by coaching, counselling & disciplining employees, planning monitoring & appraising job results.
Provide safe & clean store environment for employees and customers.
Responsible of doing stock requisition in weekly basis.
Responsible of achieving monthly Target of the store.
Responsible for Merchandising, Stock management and Inventory.
Ensure store security- concerning Stock & Money.
Formulating pricing policies by reviewing merchandising activities determining additional needed sales promotion.
Ensure random pricing checks on products completed on time.
Maintaining various reports related to Sales & account.
Reporting to Sales Operation Manager.
Key Job Responsibilities
Handling a team of Relationship Executives & Relationship Managers.
Looking an entire eastern region
Selling up Shaadi.Com memberships
Making out bounds calls to Shaadi.Com members, handling telephonic and walk-ins enquiries at the centre
Following the defined sales process to convert enquiries into members
Taking care of the collections done from entire eastern region and route planning for home pick-up
Responsible for daily deposition of payment collected, updating relevant remarks for the same and maintaining daily records and forwarding to head office as & when required
Responsible for Assisting in Recruitment
Training the new joiners & Motivating the Team
Responsible for Operations Management & Process Management
Taking care of Customer Servicing & Relationship Management
Taking care of the number of calls done by the Team on daily basis.
Taking projection meeting everyday for business happening.
Planning Strategies to develop business
Responsible for achieving monthly target for the region
Maintaining various report related to sales and accounts
Reporting to Senior Regional Manager
Coordinating with various functional Heads
Key Job Responsibilities
Handling a team of sales executives and doctors of the centre
Making business strategies to generate business
To interact with walking customers
To deliver customer satisfaction through the team for the high degree of enrolment and delivery
Taking care of customer satisfaction
To keep customer feedback questionnaire
To keep proper staff coordination and team work
Number of incidents reported on team conflict
To keep actual data and MIS
To make daily happening report
To keep credit and potential realization
Making business strategies to generate business
Achieving company monthly target set by bank
Taking care of walking customer and customers satisfaction
Responsible for handling customer enquiries, request & complains
Providing details and giving rates of products
To convince the customer over phone
Converting the out-bond and in-bond call into positive leads
Providing training to the team
Providing training to the team on documentations
Maintaining documents and application forms
Follow up the executive and the customer for the completion of the documents
Update the records everyday
B.Sc - zoology hons