Customer Service assistant
Dubai duty Free
Total years of experience :17 years, 5 Months
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and information.
• Perform customer verifications and process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Maintain customer databases and manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
• Customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and information.
• Perform customer verification and process orders, forms, applications and requests.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
•Ensure all visitors sign in and out of the Visitors Book
• Provide each visitor with an ID badge
• Allocate car park spaces to visitors.
• Book company apartments and local hotels as requested and update
records in the spreadsheet.
• Book taxi’s as requested and update records (spreadsheet)
• Maintain security key register ensuring employees sign keys in and out
• Maintain projector sign-in/sign-out register
• Order and Maintain stock levels in the stationery cupboard
• Sort the incoming post into departmental piles for collection by
Administrators/department heads.
• Check the main office fax machine and alert employees of faxes awaiting their attention
Keep stationery cupboard safe and tidy
• Assist departments with any ad hoc admin tasks such as; data entry, stuffing envelopes, applying labels to envelopes etc when requested
• Unlock the building and deactivate the alarms on each floor. Set alarm and lock up if the last person on-site at the end of the day
• Arrange courier shipments, special delivery (recorded/registered) as requested
• Undertake any self-development or training, appropriate to the post and within the capability of the post-holder
• Maintain an accurate tracking/invoicing system for taxi and accommodation
•Ensure all visitors sign in and out of the Visitors Book
• Provide each visitor with an ID badge
• Allocate car park spaces to visitors.
• Book company apartments and local hotels as requested and update
records in the spreadsheet.
• Book taxi’s as requested and update records (spreadsheet)
• Maintain security key register ensuring employees sign keys in and out
• Maintain projector sign-in/sign-out register
• Order and Maintain stock levels in the stationery cupboard
• Sort the incoming post into departmental piles for collection by
Administrators/department heads.
• Check the main office fax machine and alert employees of faxes awaiting their attention
Keep stationery cupboard safe and tidy
• Assist departments with any ad hoc admin tasks such as; data entry, stuffing envelopes, applying labels to envelopes etc when requested
• Unlock the building and deactivate the alarms on each floor. Set alarm and lock up if the last person on-site at the end of the day
• Arrange courier shipments, special delivery (recorded/registered) as requested
• Undertake any self-development or training, appropriate to the post and within the capability of the post-holder
• Maintain an accurate tracking/invoicing system for taxi and accommodation
• Coordinate a technical team based on incoming customer requirements & forwarding service requests for Facilities Engineers’ action.
• Ensure full support and participation of call centre operators.
Register all service requests / complaints in the system.
• Coordinate a technical team based on incoming customer requirements & forwarding service requests for Facilities Engineers’ action.
• Receiving feedback from technicians and communicating to the clients accordingly.
• Costing for jobs whenever service requests are not within the contractual terms, and presenting the same for customers’ approval prior to service deliverance.
• Preparing material requisitions and Purchase Orders.
• Updating Planned Preventive Maintenance schedules and daily service reports as per standard procedure.
• Timesheet entry for all the security officers, Supervisors and project managers at designated site(s).
• Updating logs for the Managers, and operations as well as service request master files.
• Screening calls and transferring them to the respective department/people.
• Answer all incoming calls to the switchboard in a professional manner and in line with Company policy. Vet and transfer calls as appropriate
• Check (daily) the answer phone for messages received and handle appropriately
• Greet all visitors in a positive and professional way
controlling the main switchboard
typing all office correspondences
maintaing the director's diary
maintaining the workers records
reporting to the general manager
overall control of all the junior secretaries
maintaining the personal diary of the general manager
-supervising the major receptionist
-supervising the receptionist
-ensuring all visitors are attended to promptly
Scanning all office documents
booking and arranging all appointments
maintaining the director's diary
screening calls and visitors
Filing all confidential documents
despatching importanst courier documents
taking and typing minutes in the meetings
taking audio dictation
Typing all correspondences for the adminstrator
making all travel arrangements
screening visitors
preparing boardrooms
maintaining all confidential files
a degree in business adminstration
-effective customer service -world class customer service
introduction to micro computers microsoft office microsoft word micro soft powerpoint micro soft excel micro soft access
-secretarial duties -office management -book keeping -commerce -typewriting- -Shorthand -Business english -office practice
kenya certificate of secondary education