IT Manager
Alma
Total years of experience :18 years, 5 Months
• Functional Implementation Lead: Design & UAT/Implementation of Sales Force Automation (SFA), Real Time Distributor Connect(RTDC), Mobile Sub-D Connect (MSDC), SAGE Pastel
• Hardware & Software: Provides IT infrastructure services which includes desktop applications LAN/WAN, IT security, internal systems and telecommunications
• Hardware/software procurements
• Conduct Routine hard ware and software audits and publish results to Management.
• Serve as the company’s network administrator ensuring optimal system availability
• Ensure best use of new/existing technology developments to improve business performance
• Oversees the administration and maintenance of Pastel software with the Accounts, Logistics and Warehouse to Support Sage.
• Project Management: Negotiate contracts with external providers for services and products which cannot be provided internally and monitor service delivery to ensure that agreed targets and standards are met and also liaising with 3rd party vendors for the procurement of IT services
• Supervise both in-house and outsourced IT projects and ensure complete internal/external control by reviewing, tracking, and responding to various types of provider maintenance requests
• Builds and maintains vendor relationships and manages the purchase/maintenance of all company’s IT assets.
• Develops an annual IT Action plan and operating budget for the unit and monitor the implementation of these to ensure that financial targets are met.
• Manages the IT budgets for execution.
• Handles electronic Data Back-up maintenance
• Maintains all master data process and documentation of the company. Maintain data quality and integrity through ensuring compliance with standards as well an efficient data validation process.
• Oversee the flow of data and information across headquarters, branches, and other outlets to ensure that comprehensive and accurate management information is available as required
• Responsible for distributor reports, data accuracy and data standardization
• Helpdesk activities for HO and branches; Liaises with consultants (both locally and internationally) to resolve branches ERP issues.
• Maintain the User Procedure Manual for Sage, SFA, RTDC and MSDC
• Server as first level support and escalate challenges to the appropriate support contact
• Database and System maintenance across locations
• Functional Implementation Lead: Xceed People Management Software(all HR management activities/Payroll software) on client Sites such as Phillips Consulting, Visafone Communications Limited, Guarantee Trust Assurance, Spring Bank, Skye Bank PLC, Zenith Bank PLC, Fidelity Bank, Fosad Consulting, C&I Leasing PLC, Mac-Tay Consulting and Diamond Bank PLC & its Subsidiaries with pre-implementation, during and after implementation training and support.
• Project Management: Coordinated and monitored billable projects from initiation through delivery to ensure its on schedule, within budget and according to corporate plan.
• Assisted management with evaluation and development of project plan and implementing Strategic Marketing Plan.
• Prepared reports on project progress and problems, proffer solutions to such problems and monitored the progress of deliverables through continuous communication with project members
• Consultation: Identified, interpreted and documented client requirements/processes/procedures and either infer solutions with the current system or recommend additional tools for client to meet requirements.
• Quality Assurance: Test run applications and reported errors (quality assurance)
• Database Administration: script and upload data using SQL 2005, database manipulation with SQL and other consultation services
• Reports: Generated reports with Microsoft Visual Studio and documented current system capabilities and implementation manual which usually are client process specific.
• Website design: designed simple web pages using studio 8
• Customized simple applications for HR task (Information management and Payroll activities) using Access and excel packages
• Handled Staff documentation, filed and updated staff system information
• Prepared and reviewed memos, Letters and reports
• Trained staff to use Microsoft Office Application, Simple computer trouble-shooting and Installation
• Updated recruitment database, filed and scheduled interview, and communicated to applicants on recruitment level
• Analyzed recruitment survey
• Suggested to changes to improve on policies and procedures
• Managed HR network, simple trouble-shooting and other HR duties