After sales Manager
Skoda Auto Volkswagen inda pvt ltd
Total years of experience :21 years, 8 Months
Work as Head -After Sales Manager at skoda Auto Volkswagen India Pvt Ltd
RESPONSABILITIES
Provide technical support to the dealership, technician & related staff
Conducting on-the-job training for technicians on new technology and products.
Ability to Engineer, innovate and implement quality ideas for the process of customer retention, co-ordination of customer support and technical staff.
Diagnosing and rectification in various sub systems of vehicles.
Troubleshooting advanced electronic applications like navigation, air suspension, in-car entertainment, security and anti-theft systems, keyless entry, starting systems and various communication networks within the vehicle.
Controlling different sections within the workshop and ensuring a quick turnaround of vehicles for repairs and services.
Annual Budgeting of Equipment, as well as manpower requirements.
Capital Expenditure management. (Allotment and utilization)
Monitoring Labour sales, recovery rate, gross margin and work in progress. Analyzing lost sales and conversion rate.
Co-ordination between parts department and workshop.
Assessing the skill levels of technical staff and supervising the allocation of jobs accordingly to meet deadlines.
Ensuring proper utility of the SAP & Oracle packages in the day-to-day operations.
Planning, Modifying and Implementing processes within the work environment, to ensure higher work efficiency from the staff.
Monitoring and assessing staff skill levels and arranging to equip, train and provide support accordingly, to ensure updated product knowledge and skill levels.
Ensuring a “right first time fix” policy is followed..
Material and inventory management, merchandise categorization, goods movement and logistics.
M/s Rajshree Ford Ltd
Authorized four star dealer of M/s Ford India ltd
Demonstrating a sound technical procedure and deploying the ford standards of diagnosing
Handling critical customer concerns and solving issues
Planning, implement and developing technical activities in the area of /workshop /front office /QC
Assisting front office / body shop /customer care department in technical issue
Identifying and anticipating the service demands and needs and conducting trainings to technician and service advisors weekly.
Controlling and evaluating the warranty parts and authorizing for replacement
Sending product reports and contacting the engineers in Ford India on company respect
Sending the technical request and handling hot line and queries
Meeting high level of customer’s expectation and conducting personalized pretest diagnosis.
Ensuring right fix at right time policy in all area of the dealer ship
Controlling and managing the 5S program in order to maintain utmost cleanliness, health and safety in dealership
Conducting customer focus meeting and educating customer about the product usage and gathering suggestion and Queries from customer and escalating to Service manger for resolution.
Noteworthy achievement
Successful in maintain RTFT throughout my tenure
Campaigner the 5s program and quality care system, contributed most for M/s metro ford in wining the 5star level of dealership standard from M/s Ford India LTD.
M/s FORD INDIA LTD
Basic level technical training
Advance level technical training -level 1.2.3
Air conditioning specialization training -
Electrical and Electronics specialization training
Engine repair and performance specialization training
Mondeo and Endeavor Product training
Stood District first in Automobile - motor trade certificate course under Directorate general of technical education –Delhi also obtain Advance diploma’s in specialized automobile engineering from City and Guilds –LONDON Advance Diploma in petrol engine management Advance Diploma in electrical and electronics Advance Diploma in Service reception management City and guilds (LONDON) - Study center campus at Sharjah institute of technology Perusing the certified automotive engineer certificate from IMI – London
Winner of “ Regional skill competition “ Conducted by FORD India ltd in 2003. Best Employee award from Rajshree FORD Organization three times. Consequent promotion obtained- Ford certified senior technician to Master technician to workshop supervisor to Senior Technical Advisor. Service engineer at GM & FORD. ASE Examination. IATN Member. Leader of FORD Quality care team. Appreciation Award from M/s FORD India Ltd. Largest Certified TSM outlet, Certification achieved during my tenure
first class