Et tayb Akorchil

• Managed customer experience operations within logistics and warehousing services.
• Supported international B2B and B2C clients across shipments, storage, and fulfillment
processes.
• Built and maintained strong partner relationships remotely.
• Conducted daily outbound calls and follow-ups to develop business opportunities.
• Assisted partners in optimizing logistics performance and service delivery.
• Handled customer inquiries, issue resolution, and service coordination.
• Worked closely with sales and operations teams to improve customer satisfaction.

• Generated leads and converted international prospects into clients.
• Delivered consultations and customized service solutions.
• Worked with clients from Europe, Middle East, and North Africa.
• Managed full sales cycle from outreach to closing.

• Created and managed an online digital product store.
• Handled branding, SEO optimization, and customer communication.
• Provided global customer support and managed online sales operations.

• Managed daily sales and customer service operations.
• Served both corporate (B2B) and individual (B2C) customers.
• Achieved monthly sales targets through upselling strategies.
• Supervised team performance and customer satisfaction standards.