دوللي الصغير

• Implemented field activities under the supervision of the Public Health Promotion (PHP)
Supervisor, ensuring timely and high-quality delivery of objectives and tasks.
• Developed and implemented strategies to engage and mobilize community members in
program activities, including coordinating and leading community meetings, focus
groups, and other participatory activities to gather input and feedback from beneficiaries.
• Established and supported WASH Committees, including youth, women, and children
committees, to promote community involvement and ownership of public health
initiatives.
• Participated in the selection and training of community mobilizers and WASH
committees, providing mentorship and support to ensure effective community
engagement.
• Conducted household assessments to determine the underlying causes for health
referrals, contributing to the development of targeted awareness sessions on key health
issues and preventive measures.
• Supported the distribution of hygiene kits, ensuring that supplies reached intended
beneficiaries and supported their efforts to maintain proper hygiene and safeguard their
health.
• Tracked and documented community engagement activities, ensuring accurate and
timely reporting to the supervisor.
• Contributed to the development of public health promotion plans and materials, adapting
messages and channels to the target audience.

• Baseline, End lines, Post Distribution Monitoring Surveys, … by supporting the staff in
mobile data collection; using Kobo Collect
• Conduct field visits for data validation and to monitor the quality and completeness of
data sets; coordinate data collection at project sites to monitor program development
and ensure timely compilation and reporting of data; capture and document lessons
learned; and champion the scaling up best practices and to ensure transparency.
• Support the hotline team by handling the complaints and refer the complaint to the right
focal point (internally).
• Ensure that the project databases complement and align with each other, by performing
data cleaning
• Support in producing analytical summaries: graphs, charts, tables, narratives and
appealing visuals,
• Referring complaints to outside agencies using RIMS platform.
• Continuous follow up and updating the statuses of each referred cases, weather
internally or externally.
• Creating and double-checking cash united IDs for beneficiaries.
• Support systems to manage information generated by MEAL activities, such as
complaints databases
• Acting as COVID-19 focal point
• Other tasks as assigned by supervisor.

• Maintain complete, accurate and up to date follow up on integrated needs assessments
of all cases identified conducted on the field
• Support in coordination and follow up of the response across departments
• Network with service providers in order to map, refer and follow up the current needs
situation
• Support the emergency team into implementation of activities at field and office level

• Visiting public schools assigned by MEHE to conduct classroom observation.
• Take notes during class observation.
• Score each segment using both PLATO and DOBS tools and submit the scores to
MEHE.
• Handling and filling questionnaires from teachers, school administrators and students
through tablet.
• Discussing with the supervisor challenges faced during data collection.
• Submitting completed tasks on time and discussing with the supervisor highlights, notes
and protection cases on a daily basis.
• Report immediately to team leader any problem arising in the service.

• Handling and filling questionnaires through tablet.
• Discussing with the supervisor challenges faced during data collection.
• Submitting completed tasks on time and discussing with the supervisor highlights, notes
and protection cases on a daily basis.
• Report immediately to team leader any problem arising in the service.
• Conducting phone calls with parents.

• Responsible for establishing and maintaining an HR filing system.
• Processing monthly payroll run (including responsibility for NSSF).
• Managing the company recruitment process (posting, shortlisting, and interviewing of candidates).
• Onboarding of new employees through the orientations and training.
• Drafting and maintaining employee Handbook and Code of Conduct.
• Assisted employees through counseling, grievances management, disciplinary actions, in addition to job appraisals.
• Responsible for different office correspondence; reviewing and approving supply requisitions in addition to assigning and supervising clerical functions.
• Planning for ISO certification event (preparation and submission of the required documentation) - 9001:2015 & 14001:2015.
• Developing business strategic planning including sales, financial performance and new product development.
• Responsible for managing and updating different company social media platforms.
• Helped the graphic design team to build multiple videos aimed to introduce the company and its services.
• Maintaining employees’ schedules and assignments, and regular follow ups.
• Preparing and updating different financial reports (Budget, sales forecasts and quotas)
• Supporting the MD in day-to-day operations.
• Prepare reports as requested by the management.

• Responsible for establishing and maintaining an HR filing system.
• Processing monthly payroll run (including responsibility for NSSF).
• Managing the company recruitment process (posting, shortlisting, and interviewing of
candidates).
• Onboarding of new employees through the orientations and training.
• Drafting and maintaining employee Handbook and Code of Conduct.
• Assisted employees through counseling, grievances management, disciplinary actions,
in addition to job appraisals.
• Responsible for different office correspondence; reviewing and approving supply
requisitions in addition to assigning and supervising clerical functions.
• Planning for ISO certification event (preparation and submission of the required
documentation) - 9001:2015 & 14001:2015.
• Developing business strategic planning including sales, financial performance and new
product development.
• Responsible for managing and updating different company social media platforms.
• Helped the graphic design team to build multiple videos aimed to introduce the company
and its services.
• Maintaining employees schedules and assignments, and regular follow ups.
• Preparing and updating different financial reports (Budget, sales forecasts and quotas)
• Supporting the MD in day-to-day operations
• Prepare reports as requested by the management.

1. Restructured the company’s entire HR processes; from the entire hiring plan, job evaluation, pay plan and budgeting, resolving staff related problems.
2. Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
3. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
4. Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
5. Completes operational requirements by scheduling and assigning employees; following up on work results.
6. Keeps management informed by reviewing and analyzing special reports.
7. Maintains office staff by recruiting, selecting, orienting, and training employees.
8. Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
9. Discovering software errors and problems and assign them to the proper employee
10. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
11. Come up with a better UI design for current products.
12. Contributes to team effort by accomplishing related results as needed.

1. Follow up with clients and determined customers needs and desires by specifying the research needed to obtain market information.
2. Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas.
3. Completes operational requirements by scheduling and assigning employees; following up on work results done by the graphic designer
4. Wrote software deployment plan
5. Prepared PowerPoint Presentations
6. Developed small commercial videos
7. Modified company brochure and designed new product brochure

• Designing and implementing general office Standard Operating Procedures.
• Responsible for all functions of Human Resources: Payroll, recruitment and selection,
record filing system, disciplinary actions, trainings…
• Sustaining office supplies in addition to reviewing and approving supply requisitions.
• Maintaining sales employees schedules and following up on their results.
• Maintaining company financials by preparing an annual budget; scheduling
expenditures; analyzing variances and initiating corrective actions.
• Reorganized the entire HR procedures, policies and rules in accordance to the
Lebanese Labor Law.
• Preparing ad hoc reports requested by the General Manager.
• Managing the general manager agenda.
• Redesigned the companys brochure.
• Maintaining client relationships through visits for current and potential clients

• Conducting market research to obtain current and potential client needs.
• Reviewing product specifications and client requirements and appraising new product
ideas.
• Keeping employee schedules and assignments.
• Overseeing the work results of the graphic designer.
• Managing projects related to software deployment.
• Preparing presentations for management and clients.
• Developing small commercial videos.
• Modifying company brochure and designing new product related brochure.
• Handling the companys social media platforms (Facebook, Twitter, YouTube, and
Instagram).
• Manage the company HR functions

1. Attending to customer’s phone calls
2. Assisting outdoor salesmen by finalizing their orders.
3. Maintaining an updated customer database.
4. Informing our customers with our offers and new arrivals.
5. Serving customers by selling products & meeting customer needs.
6. Servicing existing accounts, obtains orders, and establishing new accounts.
7. Focusing on increasing sales percentage
8. Submits orders by referring to price lists and product literature.
9. Preparing daily and weekly activity & results reports to be submitted to management, such as daily call reports, weekly work plans of the outdoor salesmen colleagues.
10. Monitors competition by gathering current marketplace information on pricing, existing products, new products, delivery schedules, merchandising techniques.
11. Recommending changes in product offerings, services, and policies by evaluating results and competitive developments.
12. Resolving customer complaints by investigating problems; developing solutions; preparing reports; and escalating to management.
13. Maintaining professional and technical knowledge by attending training exhibitions.
14. Providing historical records by maintaining records on area and customer sales.
15. Contributing to team efforts by accomplishing related results as needed.
16. Training new employees for some tasks related to the job
17. Issuing invoices
18. Conducting periodical stock counts for the showroom and updating the logs.

I achieved getting 1 thank you letter, a golden award and 2 stars throughout my work experience, got nominated for supervisory training

• Attending to customers phone calls
• Assisting outdoor salesmen by finalizing their orders.
• Maintaining an updated customer database.
• Communicating offers and new arrivals to our customers.
• Serving customers by selling products & meeting customer needs.
• Servicing existing accounts, obtains orders, and establishing new accounts.
• Focusing on increasing sales percentage
• Submits orders by referring to price lists and product literature.
• Preparing daily and weekly activity & results reports to be submitted to management,
such as: daily call reports, weekly work plans of the outdoor salesmen colleagues.
• Monitors competition by gathering current marketplace information on pricing, existing
products, new products, delivery schedules, merchandising techniques.
• Recommending changes in product offerings, services, and policies by evaluating
results and competitive developments.
• Resolving customer complaints by investigating problems; developing solutions;
preparing reports; and escalating to management.
• Maintaining professional and technical knowledge by attending training exhibitions.
• Providing historical records by maintaining records on area and customer sales.
• Contributing to team efforts by accomplishing related results as needed.
• Training new employees on tasks related to the job
• Issuing invoices
• Conducting periodical stock counts for the showroom and updating the logs.

1. Attending to customers phone calls and inquiries
2. Basic data entry
3. Contacting clients to present our different range of policies (life, medical, motor, marine & fire)
4. Handling company emails and faxes
5. Reminding existing customers of their policies expiry
6. Receiving and processing of claims (basic checks and preparation of documents)
7. Basic accounting entries
8. Training staff on the new software
9. Attending to any administrative tasks required by the management

• Attending to customers phone calls and inquiries
• Basic data entry
• Contacting clients to present our different range of policies (life, medical, motor, marine
& fire)
• Handling company emails and faxes
• Reminding existing customers of their policies expiry
• Receiving and processing of claims (basic checks and preparation of documents)
• Basic accounting entries
• Training staff on the new software
• Attending to any administrative tasks required by the management