CLIENT SERVICES AND PROJECT COORDINATOR
THE LOOK COMPANY
Total years of experience :26 years, 5 Months
• Initiate, build and enhance relationship with potential/ existing customers to maintain and expand TLC customer base for advertising and events services.
• Develop proposals for potential clients that meet their needs and ensuring that terms and conditions/ pricing are in line with the approved guidelines.
• Entertain client inquiry and requests for quotations.
• Provide ideas and introduce TLC product and services to client .
• Issue an order to production after client confirmation of our quote and making sure that all necessary documents are in place and coordinated with each department - manpower, production, project management and warehouse.
• Coordinate and supervise the project from pre-production, production and post production
• Monitor receivables and make sure all outstanding client invoices are paid and settled after the project completion and goods delivery.
• Manage relationships with the assigned clients and coordinate resolution of any customer services .
• Prepare and submit reports to the Client Services Manager on sales performance against the given Sales Target.
The Look Company 285 Al Waab Street P.O. Box 22547 Doha Qatar
Client Services Department
Client Services & Project Coordinator
November 20, 2013 - present
PRIMARY FUNCTIONS
• Initiate, build and enhance relationship with potential/ existing customers to maintain and expand TLC customer base for advertising and events services.
• Develop proposals for potential clients that meet their needs and ensuring that terms and conditions/ pricing are in line with the approved guidelines.
• Entertain client inquiry and requests for quotations.
• Provide ideas and introduce TLC product and services to client
• Issue an order to production after client confirmation of our quote and making sure that all necessary documents are in place and coordinated with each department - manpower, production, project management and warehouse.
• Coordinate and supervise the project from pre-production, production and post production
• Monitor receivables and make sure all outstanding client invoices are paid and settled after the project completion and goods delivery.
• Manage relationships with the assigned clients and coordinate resolution of any customer services
• Prepare and submit reports to the Client Services Manager on sales performance against the given Sales Target.
Xiamen Gold Eagle Artificial Flowers Co., Ltd. #56 Xia Huang Rd., Cheng Nan Development Zone Tongan, Xiamen, Fujian, China 361100
TRADING DEPARTMENT
SALES ACCOUNT MANAGER
Feb. 22, 2005 to November 13, 2012
PRIMARY FUNCTIONS
• Achievement of Net New Sales Target assigned by Sales Management. Identification of new opportunities within assigned accounts, and the identification of new potential customer companies.
• Take action to increase customer satisfaction, reduce cancellations, preserve customer investment with company, and focused customer Win Back efforts.
• Prospecting and development of new leads, as well as the continued follow up and support of the sales cycle with the Sales Specialists and Product Managers involved in the Sale.
• Development of Professional Account Plans and customer profiles as well as Professional Territory Plans and Strategies.
• Build long term solid relationships with client base.
• Conduct business development activities including attendance at industry international trade shows to discuss and demonstrate company's products
Trade Shows
• Gold Eagle USA open house at Burlingame California
• The Atlanta International Gift & Home Furnishings Market Show
• Dallas Total Home & Gift Market Show
• Las Vegas Gift + Home Market Show
• Continued Professional Development, and activity reporting. This includes the attendance of classes such as Strategic Selling, Negotiation, Effective Presentations and Communication, and Product and Industry Knowledge.
• The activity reporting component includes on time delivery of quality reports and the fulfillment of requests from Management, accurate sales and renewal forecasting, use of the activity calendar, on time attendance of meetings, and overall professionalism.
DETAILED JOB DESCRIPTION
• Works with clients on their visit to our China Showroom on buying season. Provide quotation for items selected off the shelves and process the order. Assist their Buyer & Designer to finish and complete their new collection. Take a thorough note of their new collection and product development to make sure samples will be made exactly according to their specification and meet their price point.
• Discuss with customers unsettled issues (re:claims on defective goods, delayed shipment, outstanding account, etc.) and all other things concerning the business especially those that directly affect their growth particularly in sales.
• Prepares and submit to the CEO "After Visit Report" for each meeting with the customer at the showroom. The Report contain the details of the customer development, order & samples target ship date, total amount of the order & the latest date to complete the quotation. All other things that has been agreed and discuss should be mentioned in the report specially if it is about complain on the quality of the product and delayed shipment.
• After the customer visit, must hold a meeting with the designers and the sample department to discuss the customer development and ensure we got everything covered as to the requirements of the customer. Communicate with the Costing Dept about the deadline of the quotation in order to close the business and get the order as soon as possible
• Follow up and send to customer new development quotes and samples once completed. Solicit their comments & approval of the sample quote & design. Communicate their comments with sample department in case there are changes to be made.
• Follow up the order from the customer for the approved samples and process upon receipt. Require the customer to arrange the deposit or Letter of Credit, depends on the agreed payment term. Make sure Sales Contract is duly signed and check whether the letter of credit follows the company's standard and terms. Issue the order to mass production once the deposit/Letter of credit is settled.
• Ask customer to provide the complete packing, shipping mark & label requirements for their order and whether the order requires sample testing (lead test, transit test, etc ) & order inspection before the shipment. If so, inform Sample Department of the required testing and provide them with the testing protocol to ensure samples will be made according to their requirement s to pass the test. Advise Production Department to complete the order on time for the inspection.
• Monitor the status of the order with production department and communicate with the customer as early as possible for any problem that may arise & cause delay. Book the inspection two weeks before the ship date so there will be enough time to fix defective goods found during the inspection
• And once the order is ready, customer will be required to settle the outstanding balance before the shipment. Once payment is received, will coordinate &arrange the shipment with their shipping agent. Prepares shipping documents and send copy to customer for custom clearance upon arrival of the goods.
• Takes care of customer complains (delayed shipment, defective goods, failed inspection, failed testing etc ) Discuss the complains with the top management & all department heads to make sure they are properly and promptly address and taken care of.
• Answers daily inquiries from all the customers through email and phone regarding the status of their order & samples, quotation, shipment etc Entertains also new customer inquiries. Gives them background about the company and explain them well our Terms and Policy.
•Communicate with customer about their New Product development Story Board or Trend before our meeting on their next season buying trip. Work closely with our Florist and Designers to conceptualize on the designs of the floral arrangement that would best fit on their story board and price points.
• Work on our USA operations for a period of 3-6 months a year to manage showroom set up ( California, Atlanta, Dallas & Las Vegas), as a support to our USA Sales Team and factory representative.
• Prepares our Sales Representative for the show, Orient them about the new products and pricing, new terms & policy on taking orders and monitor their customer follow ups after the show to generate more sales.
• Meet with our key account in the US to discuss about their Business & Product Development.
• Act as the International Buyer for all the products for USA. Go on a Buying Trip twice a year to outsource other products for the exhibition. Liase with the factory & all the suppliers regarding the stocks and most importantly the samples for the Trade Show. Lead also the Logistics Department for our USA operations, ensuring all samples from our factory and all our suppliers in China will arrived to our San Francisco, USA warehouse on time for delivery to our showrooms for the Trade Show.
• Consolidate all the sales orders generated from the show and cut the Purchase order to the factory and the rest of the suppliers. PO are cut per supplier and according to the ship date. Communicate with all the suppliers to get their commitment on the ship date.
• Generate monthly report of the list of orders due for shipment to the customer. Then, check the warehouse which orders are complete and ready for shipment. Coordinate with the customer whether they would accept back order and partial shipment or wait until the orders are completed. Advise the factory for the balance and update/negotiate with the customer for the new ship date.
• Generate monthly inventory report to determine which stock items need replenishment and issue the purchase order to the factory. Identify the slow moving items and offer them on sale during the Trade Show.
• Generate monthly aging of receivable report. Follow up customers for payment of their overdue & outstanding invoices
• Achievement of Net New Sales Target assigned by Sales Management. Identification of new opportunities within assigned accounts, and the identification of new potential customer companies.
• Take action to increase customer satisfaction, reduce cancellations, preserve customer investment with company, and focused customer Win Back efforts.
• Prospecting and development of new leads, as well as the continued follow up and support of the sales cycle with the Sales Specialists and Product Managers involved in the Sale.
• Development of Professional Account Plans and customer profiles as well as Professional Territory Plans and Strategies.
• Build long term solid relationships with client base.
• Conduct business development activities including attendance at industry international trade shows to discuss and demonstrate company's products
Trade Shows
• Gold Eagle USA open house at Burlingame California
• The Atlanta International Gift & Home Furnishings Market Show
• Dallas Total Home & Gift Market Show
• Las Vegas Gift + Home Market Show
• Continued Professional Development, and activity reporting. This includes the attendance of classes such as Strategic Selling, Negotiation, Effective Presentations and Communication, and Product and Industry Knowledge.
• The activity reporting component includes on time delivery of quality reports and the fulfillment of requests from Management, accurate sales and renewal forecasting, use of the activity calendar, on time attendance of meetings, and overall professionalism.
June 8-11, 1999 Container Management Course Philippine Ports Authority Training Center Port of Batangas, Sta. Clara Batangas City
March 8-9, 2000 Philippine National Red Cross Basic Life Support (Adult CPR) Port of Batangas, Sta. Clara, Batangas City
March 24, 2001 Asian Terminals Inc. Accident Investigation & Reporting
Nov. 1997 Project Feasibility Study Seminar Citizen Bank Taysan Branch-TaysanBatatangas
Arrastre Service, Inc. A Subsidiary of Asian Terminals, Inc. Port of Batangas, Santa Clara Batangas City
PURCHASING MANAGER / VESSEL PLANNER
Nov. 12 1998 to June 15, 2001
Primary Function
• Search for the highest quality merchandise at the lowest possible purchase cost.
• Evaluates suppliers based on cost, quality, service, availability, reliability, production and distribution abilities and consider all other aspects that may influence purchasing decisions.
Detailed Duties & Responsibilities: • Forecasting likely levels of demand for services and products to meet the business needs and keeping a constant check on stock levels to maximise business efficiency;
• Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality;
• Liaising between suppliers, manufacturers, relevant internal departments and customers;
• Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them;
• Negotiating and agreeing contracts and monitoring their progress - checking the quality of service provided;
• Processing payments and invoices;
• Keeping contract files and using them as reference for the future;
• Forecasting price trends and their impact on future activities;
• Giving presentations about market analysis and possible growth;
• Developing an organisation's purchasing strategy;
• Producing reports and statistics using computer software;
• Evaluating bids and making recommendations based on commercial and technical factors;
• Ensuring suppliers are aware of business objectives;
• Attending meetings and trade conferences;
• Training and supervising the work of other members of staff
VESSEL PLANNER
DUTIES AND RESPONSIBILITIES
1. Ensure all subordinates comply with company rules and regulations, Standard Operating Procedure and Working Instructions.
2. Ensure shift change reports are compiled for review during daily Operations meeting.
3. Act as focal point for the Planning department.
4. Make sure that vessel administration procedures are adhered to in a timely and orderly fashion and to ensure that vessels files are closed.
5. Ensure effective communication with the shipping line's central planning
office and the local agencies in order to overall provide effective service to the customer.
6. Ensure checklists and handover procedures between staff are complete and adhered to.
7. Manage and lead team in order to achieve KPI's and targets as set by the operations management team.
8. Development of and participation in training programs for new staff.
9. Ensure all IT related issues are immediately reported to the IT on duty and planning management and action is taken if necessary.
10. Ensure that all desks are manned during the shift and only release staff for break when they have properly handed over their responsibilities to colleague.
11. Deliver quantifiable feedback to management on productivity inhibiting factors experienced during the shift.
12. Ensure vessels are planned and monitored effectively in order to achieve the target of 35GMPH.
13. Meet vessel on arrival, to finalise and provide all loading documents, and quay crane working sequence. Maintain that all vessels receive final departure paper work in a timely manner.
14. Prepare and communicate vessel load plans and vessel work plans to all necessary persons in the stevedoring section.
15. Control and monitor the execution of the vessel operation plan.
16. Ensure proper handover is conducted detailing all issues and plans for the coming shift.
17 Filling and housekeeping of planning related papers in accordance with SOPs. This also includes that vessels receive paperwork in time.
18. Understanding of vessel stability criteria and whether intended Load plans meets those criteria.Train and coach Junior Planners in planning and problem solving.
19. Communicate all planning related issues to planning management.
20. To follow all safety regulations while working in the terminal area and to address person's they encounter who are not complying with terminal safety regulations.
Primary Function
• Search for the highest quality merchandise at the lowest possible purchase cost.
• Evaluates suppliers based on cost, quality, service, availability, reliability, production and distribution abilities and consider all other aspects that may influence purchasing decisions.
Detailed Duties & Responsibilities :
• Forecasting likely levels of demand for services and products to meet the business needs and keeping a constant check on stock levels to maximise business efficiency;
• Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality;
• Liaising between suppliers, manufacturers, relevant internal departments and customers;
• Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them;
• Negotiating and agreeing contracts and monitoring their progress - checking the quality of service provided;
• Processing payments and invoices;
• Keeping contract files and using them as reference for the future;
• Forecasting price trends and their impact on future activities;
• Giving presentations about market analysis and possible growth;
• Developing an organisation's purchasing strategy;
• Producing reports and statistics using computer software;
• Evaluating bids and making recommendations based on commercial and technical factors;
• Ensuring suppliers are aware of business objectives;
• Attending meetings and trade conferences;
• Training and supervising the work of other members of staff
Philippine Ports Authority Port of Batangas, Santa Clara Batangas City
ACCOUNTING CLERK - July 16, 1998 to Oct. 30, 1998
Major Responsibility
• To calculate, post, and verify duties to obtain financial data for use in maintaining accounting records
• Compiles and sorts documents, such as invoices and checks, substantiating business transactions. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts.
• Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items.
• Type vouchers, invoices, checks, account statements, reports, and other records, using typewriter or computer. Reconcile bank statements as well.
• To calculate, post, and verify duties to obtain financial data for use in maintaining accounting records
• Compiles and sorts documents, such as invoices and checks, substantiating business transactions. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts.
• Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items.
• Type vouchers, invoices, checks, account statements, reports, and other records, using typewriter or computer. Reconcile bank statements as well.
Citizen Bank Rosario, Batangas Branch
LOAN DEPARTMENT
LOAN CLERK - Feb. 17, 1997 to July 7, 1998
Major Responsibility
• Processing of loans for release, extension, renewal and restructuring in accordance with the approved terms and conditions, policies and procedures.
• Prepares notice of collection to borrowers with maturing loans past due demand letters pertaining to loan collection.
• Safe keeps and maintains files of computation of charges, fees insurance per client
• Recording and maintenance of subsidiary ledgers for loans, computes for amount due for maturing loans in accordance with the established accounting policies and procedures, prepares internal and external reports.
• Prepares Borrowers statement of accounts and applications for payment as requested.
• Updates subsidiary ledgers and reconciles it with the corresponding account in the general ledger
• Prepares Project Feasibility Study with ten years projection to see if the Borrower's project is viable. If so, will endorse and recommend approval to release the fund.
• Entertains Borrower's inquiries about loan application requirement and provide computation as well.
• Conduct Credit investigation for new borrower and gives recommendation to loan officer
Research and Training
Major Responsibility
• Processing of loans for release, extension, renewal and restructuring in accordance with the approved terms and conditions, policies and procedures.
• Prepares notice of collection to borrowers with maturing loans past due demand letters pertaining to loan collection.
• Safe keeps and maintains files of computation of charges, fees insurance per client
• Recording and maintenance of subsidiary ledgers for loans, computes for amount due for maturing loans in accordance with the established accounting policies and procedures, prepares internal and external reports.
• Prepares Borrowers statement of accounts and applications for payment as requested.
• Updates subsidiary ledgers and reconciles it with the corresponding account in the general ledger
• Prepares Project Feasibility Study with ten years projection to see if the Borrower’s project is viable. If so, will endorse and recommend approval to release the fund.
• Entertains Borrower’s inquiries about loan application requirement and provide computation as well.
• Conduct Credit investigation for new borrower and gives recommendation to loan officer
Dec 15-20, 1997 Tellering/Bookkeeping Seminar Citizen Bank Rosario Branch-Rosario, Batangas
Accountancy
University:1991-1995 University of Santo Tomas- Espana, Manila Philippines Course: Bachelor of Science in Accountancy
High School:1987-1991 Saint Joseph Institute - Rosario, Batangas