Eula Olongayo

Trainee
Cathay Pacific Airways, Cebu
June 2012 - September 2012
• Tallied reservation forms
• Updated direct sales report
• Computed average waiting time
• Reading and cutting news clippings about CX, other airlines and airports
• Prepared different brochures for upcoming events
• Assisted office staff whenever they need something
• Operated photocopier, scanner, printer and fax machines
• Made RSVP lists for guests of upcoming events
• Call travel agents for product updates
• Received documents sent by couriers and messengers

Front Desk Associate
Carolinian Inn: USC Training Hotel
August 2011 - September 2011
• Greet, register, and assign rooms to guests of hotels
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Processed payments
• Answered and routed phone calls to appropriate person
• Contact housekeeping or maintenance staff when guests report problems
• Offered guests with appropriate directions
• Keep records of room availability and guests' accounts, manually or using computers
• Make and confirm reservations
• Issue room keys
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers