Eunice Muchemi

• Provided remote C-suite support for a senior U.S.-based executive in the marketing industry, operating across multiple time zones with a high standard for precision and discretion.
• Managed a complex executive calendar of 30+ weekly meetings across U.S. time zones, resolving conflicts and ensuring the executive was always prepared
• Coordinated 10+ international business trips end to end, including flights, hotels, ground transport, and detailed itineraries, with seamless handling of last-minute changes
• Served as primary gatekeeper between the executive and internal teams, clients, and external stakeholders, escalating only what required direct attention
• Drafted executive communications, briefing documents, and agendas, ensuring clarity and
professional tone across all correspondence
• Built an AI-powered vendor vetting workflow using Claude and n8n, automating a previously manual review process and returning significant time to the executive each week
• Tools used daily: Google Workspace, HubSpot, Asana, Notion, Calendly, Slack, Zoom

• Promoted to supervisor within six months of joining. Led daily operations for a team of 15+ agents handling customer interactions for international clients.
• Managed team scheduling, performance tracking, and quality assurance across a high-volume service environment
• Designed and piloted an Excel dashboard for KPI monitoring that saved approximately 5 hours of manual reporting work each week
• Coached agents on communication standards and resolution workflows, contributing directly to a 28% improvement in customer satisfaction scores
• Ran weekly leadership meetings and maintained structured follow-up on all action items detailed on Microsoft Office

• Handled 60+ customer interactions daily for Spirit Airlines, achieving a 93% quality assurance score
• Used Zendesk as a CRM tool to document, track, and resolve customer inquiries with accuracy and speed

• Managed vendor relationships and procurement workflows across multiple supplier accounts
• Reduced order lead times by 20% through improved supplier follow-up and process tracking