Customer Service front desk associate
al-futtaim
Total years of experience :8 years, 0 Months
• Greeting all customers immediately upon entering the store with a smile and sincere non business like greeting
• Handling customer complaints and escalating to management when need be
• Acting department supervisor when appointed; by delegating tasks, completing paperwork/weekly reports
• Taking care of the exchange and refund as per the company policy
• Reviewing reservation items and following up with customers concerning the same
• Answering the phone and responding to department inquiries
• Providing excellent customer service while on the sales floor, at the cash points and fitting room.
• Processing transactions quickly and accurately to avoid keeping customers in the queue
• Advising customers and providing other options
• Providing customers with the current relevant information about the products.
• Creating a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Creating a positive first impression for customers through an energetic attitude and adhering to dress code.
• Managing bulk orders by coordinating with other stores or ware house for requested stocks
• Maintaining eye-catching effective displays within the store
• Training and supervising new staffs in the department on both cashiering, product handling and customer service
• Following operating procedures like capturing customer information in the system.
• Providing customers with an enjoyable shopping experience
• Participating in and attends all store meetings, briefings and other related functions.
• Sincerely thanking all customers for shopping at M&S as they exit the store and inviting them back.
• Customer service, helping customers with their inquiries.
• Stock counting.
• Replenishing / Stock Display.
• Receiving of Cash.
• Ensuring of a clean work environment and of stock.
• Security of the company's property and stocks
• Manage all the administrative duties efficiently including basic correspondence, office communication, and personnel matters.
• Handle the front office, attend incoming calls and divert responses to concerned.
• Manage the routine office management functions, deal with clients, visitors and maintain corporate relations.
• Handle the customer queries, prepare reports on day to day basis and submit to manager.
• Prepare responses to inward correspondence, routine inquiries and reply to the same.
• Prepare invoices, reports, memos, letters, statements and related documents, using word processing.
• Open, sort and distribute incoming correspondence, including faxes, emails and mails.
• Provide administrative support to the management on executive level.
• Take care of the confidential files, matters and documents for senior management.
• Direct and advise staff engaged in providing records management, human resources or other administrative services.
• Prepare reports and briefs for management committees evaluating administrative services.
•Assist in short listing and help the company in recruitment.
• scheduling Interview appointments for candidates.
• Updating of the clients and candidates on the Interview progress.
• Interview clients and assess their needs and all resources available to them.
• Counsel and provide therapy to empower clients to cope with and solve their own problems.
• Develop and undertake programs to assist clients, refer them to programs through community services and other agencies, and conduct program evaluations.
• Investigate and report suspected suicide attempts and child abuse and take authorized protective actions.
• Participate in interdisciplinary teams working with client groups, and conduct research and gather information.
• Advocate for clients and client groups and develop or advise on social policy and community development issues.
• Rehabilitation activities for the people with Disabilities like Home visits, Counseling and occupational exercises.
• Carrying out planning activities in the community.
• Coordinating with the NGOs within the community.
• Gender mainstreaming and Women Empowerment.
• Identification and prioritization of projects provided by the Government to the Community.
• Networking and coordination between other departments like Agriculture, Health
• Mobilization and sensitization on Health issues like HIV/AIDS, Child sexual abuse, Nutrition and Environment.
• Social protection and child welfare (Probationary work) and Children’s rights.
• Trainings in the different departments
• Monitoring and Evaluation of projects done by contracted companies.
• Sanitation and Hygiene issues
• Safe water coverage programmes.
• Liaising with Non-Governmental Organizations (NGOs) on services provisions to the community.
Voluntary Services
Social work Feb 2002-Jan 2003
-Community Outreach programs like HIV/AIDS, Female Reproductive Health, Human Rights, Domestic Rights, Immunization, Rehabilitation of People With Disabilities, Sanitation, Safe water coverage, Child sexual abuse.
-Youth Training programs
-Data Capturing
-Image Conversion
-Online date editing
-Voter registration
-Image Conversion
-Printing of voter's cards
-Sorting and distribution of voters cards
Certification_ Credit
Honors Degree Second Class Lower