Baggage Services Operation
Dubai Airport
Total des années d'expérience :19 years, 0 Mois
Provides leadership and direct supervision to a team of staff to ensure the accurate processing, storage and dispatch of a specific load and/or equipment, in line with service delivery targets and schedules, and within the boundaries of safety and regulatory requirements.
Plans and executes the workload for a specific activity by closely monitoring the flight schedules. Briefs team members, delegates tasks and oversees activities to ensure the safe and effective dispatch of inbound/outbound baggage. Briefs team members on special carriers handling instructions, and assists the Supervisor to promote best and safe practices at work.
Strictly complies with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements. Responsible for all safety issues (including Dangerous Goods) and ensures that all team members comply with the laid down safety regulations at all times. Immediately reports to the Supervisor any equipment or any injury to a team member.
Ensures the smooth running and serviceability of the relevant support systems and/or equipment and takes necessary steps in case of failure or breakdown. Maintains an accurate record of all the baggage processes through the assigned area by using the appropriate recording system.
Effectively liaises with all concerned sections to ensure that necessary information and adequate serviceable handling equipment is available on time.
Completes all pre and post flight activities and any other administrative requirements. Where required upon completion of departure activities takes stock of all mishandled/missing baggage establishes reasons for the mishandling, and dispatches advisory messages to down-line stations as appropriate.
Identified the needs for new processes, recommend solutions to management and executes the procurement process once approved.
Maintains office's records, provide procurement services and leads office activities.
Ensured office administrative operations (contracts) are in compliance with laws and regulations, company policies, and professional standards.
Work with the internal teams for ensuring timely project's commitment.
Maintain up to date documentation on administrative operation procedures and issues, and revises as appropriate.
Recommended and implemented changes to improve office management processes.
Committed to deadlines.
Worked under minimal supervision.
From 01/09/2010 - 09/03/2012: Hellas Power
Private company sales of electricity/electricity trading www.hellaspower.gr Athens
Back Office Senior Supervisor
Organized and administrate the structure of the section, like control the customer requests, delegation and assessing the deals, handling the removal
representations.
Provided reporting and analysis
Monitoring of the agents and evaluating.
Promote the offers of the saved customers.
From 03/05/2010 -31/08/2011: Aegean Power
Private company sales of electricity/electricity trading www.hellaspower.gr Athens
Back Office Senior
Administrate of department, supported CS at customers' complains, delegation and assessing the deals, handling the removal representations.
Reporting to Customer Service Director. Monitoring and evaluate of the agents
Trainer / Team leader
Training of the new hire staff on the company's products, handling the management systems, principles of customer service,
handling customer requests.
Supervising of the agents on the Customer Service, monitoring and evaluation, support on expertise and information.
From 29/11/2009 - 30/4/2010: Eurobank
Phone Banking www.eurobank.gr Athens
Customer Service
Service Consumer products-Housing and Professional
Society.
Transportation Accounts, Remittances
Transactions in mutual funds (investment, acquisitions,
transfers, standing orders, ) Public records Increases
Equity.
Approvals Dealers internal-external, send Telex.
Check proper operation and refueling site.
Management and recording of customer complaints
Promoting and selling insurance and investment
programs.
From 11/03/2008 - 15/09/2009: Wind Hellas
Telecommunications www.wind.com.gr Athens
Customer Service
Control and explanation of the accounts.
Data entry.
Promote company's products.
Manage and recording of customer complaints
Technical Support.
women clothing
Duties such as sales, supplies, cash desk
1995-1998: Graduation Diploma - Electrical and Electronic Technology.