Reservations Supervisor/Sales Coordinator
Vision Hotel Apartments
مجموع سنوات الخبرة :19 years, 4 أشهر
Reservations Supervisor/Sales Coordinator
Vision Hotel Apartments - Abu Dhabi, United Arab Emirates
(Promoted from July 01, 2013 - up to present)
• Responsible for Hotel and Local Reservations and Reservation - Links to Best Western
World Wide.
• Allocate daily tasks to Reservations staff.
• Review reservation booked daily.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for recording Company/Travel Agents Rates both system and correspondence
file.
• Monitoring Telephone manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Review room blocking for Long Stay. Suites and special group request.
• Bring to the attention Front Office Manger when the hotel availability status be changed and prepare for necessary action.
• Responsible for maintaining a neat and orderly position at all times.
• Assisting sales managers in gaining customer satisfaction by performing administrative duties relating to guest and hotel communications and sales.
• Preparing hotel group details and rooming lists based on room specifications and customer information.
• Assisting sales managers on creative projects, such as proposals, specials events, and presentations.
• Prepares accurate quotations and various proforma invoices to clients processed inquires by personal visits, email, phone and fax.
• Maintain all records of the existing hotel clients.
• Process room reservation via facsimile, telephone, email and personal visit.
• Accepts and keep records of advanced deposits on reservations.
• Cooperates with the group of sales manager and help in walk-in basis reservations.
• Checking the guarantees of credit cards and cheques of reservations.
• Adheres proper procedures to change or cancel reservations.
• Processing and filling paperwork correctly.
• Maintains an up to date knowledge of Hotel and local services.
• Handles every query in a polite and courteous manner.
• Resolve guest’s complaints courteously and assures guest’s satisfaction.
• Regularly checks the various online booking engines for potential bookings.
• Responsible for ensuring that guest rooms and public areas of the Hotel are cleaned.
• Providing excellent customer service as per the standards of the Hotel.
• Courteously and promptly respond to guest room requests.
• Change beddings and make beds as directed.
• Sweeping, mopping, scrubbing and vacuuming the floor area.
• Dusting, polishing furniture’s, walls, machines and other equipment.
• Maintaining the bathroom area cleaned and disinfected to avoid the germs and keep the Hotel room healthy.
• Replenish supplies such as linens, bedroom, bathroom and kitchen amenities.
• Notify supervisor concerning the need for major repairs in the room.
• Monitor building security and safety by performing such tasks as locking doors after
operating hours and checking electrical appliance use to ensure that hazards are not created.
TAHANAN NI MARIA (Home for the Aged)
Barangay Lantic, Carmona, Cavite - Philippines
(May 09 to 16, 2011)
• Able to do documentation and keeping records.
• Able to prepare and plan meals.
• Able to help client with ambulation and transfer of motion exercises.
• Make beds and change linens.
• Assist client with bathing, dressing and grooming.
• Responsible for working with disabled or mentally challenged elderly.
• Provided help and instruction.
• Transferring patient from bed to wheel chair, wheel chair to bed and to shower.
• Dressing and undressing, bet bath and feeding the disabled clients.
Caregiver for Alzheimer's patient
• Supported walking, range of motion, physical therapy and excise programs for the disabled clients.
• Recreational activities, gardening, reading.
• Done other duties as assigned.
Switchboard Telephone Operator/Room Reservations Agent
Vision Hotel Apartments - Abu Dhabi, United Arab Emirates
(May 09, 2006 - September 30, 2010)
• Responsible for the incoming and outgoing calls of the organization.
• Arranging the transportation and travel plans, as per the guest request.
• Logs all wake-up call requests and performs wake-up call services.
• Ensures all procedures are maintained according to Hotel and company standards.
• Handle every query in a polite and courteous manner.
• Reply to correspondences via telephone, facsimile and email.
• Provides quick and accurate service in a professional manner.
• Promote Hotel outlet and special events at all times.
Sandwich Artist/Cashier/Counter Staff
SUBWAY Samma Fast Food - Abu Dhabi, United Arab Emirates
(September 2004 - November 2005)
• Greets customers and take their orders and the same time perform Cashiering.
• Maintains cleanliness and sanitation of the front-of-the-house including all tables, floors,
windows, and beverage station, restroom, etc.
• Maintains proper food handling, safety and sanitation standards while preparing food,
serving food and clean-up.
• Keep display equipment clean and free of debris during meal service as assigned.
• Maintains professional appearance at all times, clean and well groomed as per standards.
• Exhibits a cheerful and helpful manner when dealing with customers.
• Monitor the stocks in the store and prepare weekly inventory and entering invoices.
• Must be able to perform basic reporting such as Purchase Log Report, Payroll Report,
Control Sheet, WISR and Hourly report.
• Counts money, checks, and charge payments in cash drawer at end of shifts.
Office Administration/Computer Secretarial 1989 - 1991 (Tertiary) De La Salle University - Philippines