Receptionist Cum Administrator/Accountant
Prestige Real Estate Brokers
Total years of experience :2 years, 6 Months
Receptionist Responsibilities
• Responsible for monitoring the attendance of employees and submitted daily reports.
• Handled and screened multiple incoming calls simultaneously.
• Answered inquiries of visitors and directed them to the right person.
• Greeted guest and accompanied them to their designated appointments while following proper procedures and regulations.
• Provided customer service to walk-in clients and applicants.
• Assisted applicants through the procedures of interview.
• Received and routed incoming and outgoing mails and courier services.
• Maintained reception and meeting room in an orderly manner.
• Performed clerical duties such as scanning, photocopying and collating.
• Monitored visitor’s access and logging visitor passes.
• Ordered, received and maintained office supplies.
• Monitored condition of printers and changing of toners.
• Created classified listings and monitored its leads.
Admin Support Responsibilities:
• Received Leads from mobile, land line, email, website, and portals.
• Encoded leads to CRM.
• Forwarded leads and followed up open leads to agents.
• Kept track of CRM email reminders such as viewings, contact lead, property matching, etc.
• Created Daily call lead reports.
• Created Daily, Weekly, and Monthly Total Leads Monitoring Reports.
• Updated and produced copies of directories of agents, management, and staff admins.
• Extracted and sent DLD Daily Transactions
• Monitored and maintained Salik for company vehicles.
• Monitored and created reports for Driver KM.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Conduct market research to find answers about consumer requirements, habits and trends
• Brainstorm and develop ideas for creative marketing campaigns
• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)
• Liaise with external vendors to execute promotional events and campaigns
• Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts
• Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)
• Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies
• Undertake individual tasks of a marketing plan as assigned
25, 2013
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