Travel Operations
American Express - United Arab Emirates
Total years of experience :8 years, 9 Months
Linked In Profile: https://www.linkedin.com/in/evon-sachdeva-54456613
Highlights:
An astute & tenacious professional with around 13 years of rich experience in Business Development, Social Media & Digital Marketing, Travel Concepts, Travel Operations, Customer Service, Airlines ticketing, Sales & Marketing, Training, and Team handling.
Worked for Holidays & Leisure Travel, Online Travel Portals, Travel Agencies, Corporate Travel & Major Airlines like Delta Airlines, United Airlines, British Airways, American Airlines, Emirates Airlines, and their partners.
Involved in different verticals varying from Operations, Sales, Development, Reissues, Corporate Travel, Customer relations based on customer experience & customer relation with a clear focus on customer-centricity.
Proficient Working GDS knowledge of Amadeus, Galileo, Sabre, World span, Etc.
Well-versed with Group travel programs and events, Incentive travel programs, meetings, and business events.
A go-getter with a flexible & positive attitude and ability to think clearly & logically.
Holding a Valid UAE Driving License, And presently on work residence visa in the UAE.
Worked with Kanoo Group, Dubai as a Reservations Supervisor with their American Express Corporate Travel team, Handling & supervising corporate travel requirements for the Boston Consultant Group & McKinsey & Co.
Job Responsibilities: -
❖ Interfacing with key influencers among corporate for travel requirements, making flight reservations, packages and delivering need-based travel solutions.
❖ Exploring potential business avenues & driving sales operations for achieving increased business growth.
❖ Involve in handling existing booking for reissue and refunds.
❖ As Lead Coordinator, responsible for team handling & distribution of work amongst the team.
❖ Providing customer relevant advice and offer value added services.
❖ In-depth understanding of the customer profile, preferences, history and revenue potential
courses: Intermediate from CBSE Board
courses: Intermediate from CBSE Board
courses: Certification in Galileo From Travel port.
Working knowledge All Major GDS like Amadeus, Galileo, Sabre, Worldspan, farelogix ❖ Good knowledge of Photoshop, Excel, Word, Flash, Power Point, Etc.
