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ARSALAN AHMED, Customer Service Specialist

ARSALAN AHMED

Customer Service Specialist·Saudi Motorsports Company

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 21 years, 4 months

Customer Service Specialist

January 2023 - January 2025

Saudi Motorsports Company

Jeddah, Saudi Arabia

January 2023 - January 2025

Led hotel inventory sales and room allocation for multi-ity international motor sports events
including Formula 1, Formula E, Dakar Rally, WRC, Saudi Games and other major events.
Sold and managed over 5, 000 rooms across 50+ hotels in 15+ ities, optimizing yield and
availability for VIP guests, officials, and teams.
Generated annual revenue through strategic hotel sales, government project pricing, and
commercial packages.
Acted as commercial liaison between travel vendors, hotel partners, and organizing bodies.
Created rooming strategies and pre-arrival protocols to streamline high-volume guest flows
during peak events.

Company industry:
Sports & Outdoor Activities

Assistant Manager Operations

October 2021 - May 2022

Saudi Automotive and Motorcycle Federation

Jeddah, Saudi Arabia

October 2021 - May 2022

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Director Of Sales And Marketing

July 2018 - July 2021

United Spectrums for Umrah Services

Jeddah, Saudi Arabia

July 2018 - July 2021

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales & Operations Manager

March 2015 - February 2018

Master for Travel Services

Jeddah, Saudi Arabia

March 2015 - February 2018

Company industry:
Hospitality & Accomodation
Job role:
Administration

Key Accounts Manager

May 2014 - January 2015

Fursan Travel & Tourism

Jeddah, Saudi Arabia

May 2014 - January 2015

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Business Development Executive

June 2013 - April 2014

Fursan Travels & Tours

Jeddah, Saudi Arabia

June 2013 - April 2014

Company industry:
Hospitality & Accomodation
Job role:
Sales

Assistant Manager of Corporate Services

November 2011 - March 2013

Al Rajhi Construction Co. (ARC)

Jeddah, Saudi Arabia

November 2011 - March 2013

Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

HR Operations Supervisor

October 2009 - October 2011

Al Rajhi Construction Co. (ARC)

Jeddah, Saudi Arabia

October 2009 - October 2011

Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

B2B Operations & Sales Supervisor

August 2007 - August 2009

Master for Travel Services

Jeddah, Saudi Arabia

August 2007 - August 2009

Company industry:
Hospitality & Accomodation
Job role:
Administration

Travel & Tours Supervisor

November 2006 - July 2007

Master for Travel Services

Jeddah, Saudi Arabia

November 2006 - July 2007

Company industry:
Hospitality & Accomodation
Job role:
Administration

Assistant Manager of Operations

May 2004 - September 2006

Sidanah Arabia Co. Hajj & Umrah Operator

Jeddah, Saudi Arabia

May 2004 - September 2006

Company industry:
Hospitality & Accomodation
Job role:
Administration

Clients Services Supervisor

March 2003 - April 2004

Sidanah Arabia Co. Hajj & Umrah Operator

Jeddah, Saudi Arabia

March 2003 - April 2004

Company industry:
Hospitality & Accomodation
Job role:
Administration

Hotels & Transfers Reservations Coordinator

April 2002 - February 2003

Sidanah Arabia Co. Hajj & Umrah Operator

Jeddah, Saudi Arabia

April 2002 - February 2003

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

KARACHI UNIVERSITY

October 2005

October 2005

Bachelor's degree, Business Administration

Pakistan

Pakistan International School

May 2002

May 2002

Diploma, Commerce

Saudi Arabia

GPA (percentage): 46%

GPA (percentage): 46%

PAKISTAN INTERNATIONAL SCHOOL

June 2001

June 2001

High school or equivalent, Commerce

Saudi Arabia

Skills

Travel Management
Expert
Travel Management
Expert
Operations Experience
Expert
Operations Experience
Expert
ABILITY TO MEET DEADLINES
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
REVENUE MANAGEMENT
Intermediate
REVENUE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
Corporate Communications
Expert
Corporate Communications
Expert
Performance Management
Expert
Performance Management
Expert
Effective Decision Making & Risk Management
Expert
Effective Decision Making & Risk Management
Expert
Information Management & Bsiness Intelligence
Expert
Information Management & Bsiness Intelligence
Expert
Outsourcing
Expert
Outsourcing
Expert
Project Management
Expert
Project Management
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Problem Evaluation & Solution
Expert
Problem Evaluation & Solution
Expert
Establishing Policies & Standards
Expert
Establishing Policies & Standards
Expert
Budgeting & Cost Management
Expert
Budgeting & Cost Management
Expert
Entreprneur Skills
Expert
Entreprneur Skills
Expert
International Projects
Expert
International Projects
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Vendor Relations
Expert
Vendor Relations
Expert
Travel Management
Expert
Travel Management
Expert
Operations Experience
Expert
Operations Experience
Expert

Languages

English
Expert
Arabic
Intermediate
Urdu
Native Speaker

Training and Certifications

Certifications
Amadeus Certified Agent
OTLAT TRAVEL AGENCY
Certificate of Appreciation - Formula 1
Certificate of Appreciation
Certificate of Appreciation
Certificate of Appreciation
Certificate of Completion
Certificate of Attendance

Training
Advanced Business Communications
American Consulting Experts
Oct 2014
Show credentials