EVONIE ADLAON

Oversee the entire Store Operation: Supervise and manage all aspects of Loss Prevention practices, daily store operations.

· Managed over 20 employees. Sales and Aftersales Department. Consistently meet revenue goals in accordance with team/organizational objective.

· Achieve growth and hit sales targets by successfully managing the sales team.

· Present sales, revenue and expenses reports and realistic forecasts to the management team.

· Monitoring employee’s performance base on individual productivity.

· Check and monitor employee records such as attendance and leaves. Manage grievances.

· Managing recruiting, objectives setting including review of company policy, coaching and performance monitoring of sales representatives. Ensure compliance with company policies and regulation.

· Monitor sales activities, pipeline, and performance metrics.

· Maintain outstanding store condition and visual merchandising standards.

· Monitor vehicle inventory and ensure timely supply of orders.

· Coordinate with Banks for loan application status/requirements, promotions.

· Building sustainable relationships and partnerships with other key players such as vendors,

Advertising agencies. (Banks, Malls)

· Attend Sales and Marketing review.

· Support Documentation, Invoicing for new account. Providing quality quotation, reviewing proposals. Supervise After Sales Service.

· Maintain an accurate inventory of materials used for custom sales presentations, such as

Brochures and presentation folders. (Updated pricelists)

· Researching ways to penetrate new markets.

· Counter checking all accountable forms. ( official receipts, invoices, repair order )

· Assigning generated online leads to sales executive.

· Complete store operational requirements by scheduling and assigning employees.

· Compile and analyze sales figures, product data and develop necessary action plans.

· Handle customer complaints; provide appropriate solutions and alternatives within the time limits.

· Proactively identify and source for new business opportunities and develop new and existing customer

Helps and assess client about their financial goals and needs.

· Assisting clients establish investment and objective.

· High achiever in case count and PVI. Segmented Financial advisor within six months.

· Learn and understand various financial products.

· Conduct Financial Needs Analysis and recommend appropriate solutions.

· Meeting clients regularly and follow up prospect clients from time to time.

Oversee the entire Store Operation.

· Responsible for opening and closing the store, including cleaning and tidying of merchandise.

· Responsible for Sales and Revenue. (From stocks ordering / receiving, control and manage inventories, merchandise, replenishment, cashiering, settlement using POS, cash deposit or bank transfer, annual stock take)

· Attend weekly sales review meeting. Compile Daily Sales Report.

· Plan weekly staffing schedules in compliance with schedules policy.

· Compile and analyze data over time to forecast sales trends.

· Lead conversion from numerous marketing channels.

· Manage floor plan and make decisions to drive efficiency and effectiveness of floor operations.

· Ensuring high levels of customer’s satisfaction through excellent service.

· Assisted in recruiting, hiring and training of team members.

· Led sales employees to strengthen their knowledge of high-end Apparel brand to increase sales and improved overall customer satisfaction with each encounter.

· Support set up Atrium activities.

· Assist Departmental counter visits. Check level of inventories, Sales, Merchandising.

· Rotated merchandise and displays to feature new products and promotions. Window display including mannequins. Leads the execution of seasonal changeover as per seasonal merchandising plan.

· Person-in-charge for ecommerce aftersales activities across all platforms: Shopee, Lazada and Qoo10

Attended to customers and deliver outstanding customer service.

· Promoted products and optimize sales opportunities.

· Replenished products on the display shelves and counters whenever necessary.

· Ordered and followed up stocks from suppliers.

· Handled and made purchase orders, checking and receiving stocks.

· Organized and maintain Inventory. Managed Inventory level, conduct monthly, annual stock take.

· Warranty claim in charge. E-Warranty.

· Consistently meet revenue goals in accordance with team/organizational goals.

· Documentation and Invoicing. Present and Submit Monthly Reports to Store Manager.

· Make use of company assets to develop a filing system that provides both hard copy and digital

Copies of all active sales files including notes receivables.

· Maintain an accurate inventory of materials used for custom sales presentations, such as

brochures and presentation folders. Monitor and update seasonal price tags.

· Support / Assist Caravan Activities.

· Western Union Ambassador (sending and receiving transaction)

· Attended Private and Government bidding to generate volume sales.

· Handled computer installations and hardware troubleshooting.

Tracked food production levels, meal counts, and supply costs

· Set and enforced performance and service standards to keep consistent,

high-quality environment devoted to customer satisfaction.

· Oversaw balancing of cash registers, reconciled transactions, and deposited

establishment's earnings to bank.

· Strictly followed sanitation and food safety guidelines as required by

regulatory agencies and company.

· Distributed food during busy peak periods to drive customer satisfaction.