Content Manager
Destinations of the World
Total years of experience :9 years, 11 Months
DOTW are a Dubai based B2B travel industry wholesaler, and one of the main players in the region. My duties included:
• Managing team of 10 staff based in Dubai who are handling Product Content and 3rd party supplier mapping
• Remotely managing team of 20 staff based in DOTW Manila office (since December 2015)
• Working to improve and maintain the quality of data contained within the DOTW website
• Ensuring the data relating to each service is accurate and reliable for the customer at all times
• Auditing of pre-existing content in order to maintain its relevance and accuracy
• Identifying new opportunities to improve existing product profiles and the DOTW website
• Overseeing the mapping of 3rd party supplier’s product and ensuring this is completed in a timely and accurate manner
• Working closely with IT Development and Operations teams to resolve any technical / operational challenges
• Preparing training resources and ensuring team are properly informed on latest system and process updates
• Mentoring and coaching colleagues in other departments on best practice content creation
My primary responsibility in this role was to ensure the accuracy of the content for product profile pages on the DOTWconnect website. This consisted of an inventory of over 150, 000 hotels, including directly contracted properties and those provided through 3rd party suppliers. In addition my team was handling 3rd party mapping, which involved matching the products from our suppliers to the hotels on DOTW system (at both hotel and room level). Throughout my employment I was working in close contact with the IT development team, particularly in 2015 when we upgraded to a new version of the CMS system. My colleagues and I were responsible for the user acceptance testing and ensuring everything was functioning as it should, as well as suggesting changes and improvements to the data entry workflow.
I was with the company through a period of rapid expansion, and travelled to the Philippines this year to assist on staff training when we opened a new branch in Manila. I also handled an outsourcing project in 2015 which involved a trip to India to train 20 temporary staff when we had an urgent backlog to be cleared. During both of these tasks I was heavily involved in putting together training documents / best practice guidelines for new team members and overseeing onsite training.
Challenging and varied role in a fast paced sales environment. This post involved administering contracted rates for travel agencies / DMCs worldwide and driving business to Hilton properties in the UAE. My duties included:
• Administering contracts for international travel agencies / DMCs in leisure market
• Liaising with leisure sales team and UAE hotels to organize fam trips / site inspections for clients worldwide
• Dealing with telephone / email enquiries from customers and qualifying new business opportunities
• Drafting and sending out communications to partners relating to special offers, hotel information, etc
• Maintaining databases of contacts and filing systems for contracts / invoices / customer communications
• Organizing travel arrangements / accommodation for sales trips and delivery of marketing collaterals
• Assisting with HR functions by recording team attendance, sick leave, vacations etc in OASYS system
For over 4½ years I worked for the Hilton Worldwide hotel chain in the e-business services department as a Web Content Editor. My main duties involved creating and maintaining customized web pages for group events (conferences / weddings etc), which are used to facilitate online bookings at a special rate. Tasks included:
• Uploading new pages to the website CMS (content management system: Interwoven Teamsite)
• Editing existing content using CSS driven HTML
• Processing and uploading images to the site in line with brand specifications
• Creating, editing and proof reading copy for online marketing content
• Maintaining brand identity and working to ensure all copy conformed with company SEO guidelines
• Liaising with colleagues and clients around the world in a variety of capacities on a daily basis
• General administration tasks such as utilizing Microsoft office suite for logging and tracking daily activities
During this time I was personally responsible for ensuring the POG (Personalized Online Group) system ran smoothly for hundreds of properties around the world and across the full portfolio of Hilton Worldwide brands. This presented a challenging and varied workload which required me to prioritize incoming requests according to urgency. I was also involved with organizing URL redirect set ups on a global scale. Attention to detail was crucial with this task, as these links are used for important revenue generating promotional campaigns published in worldwide media campaigns.
During the final year of my time in this role, our team worked on a major migration of the Hilton.com site to a new platform, for which we were flown to company HQ in Texas for a week’s intensive training on loading the content for the redesigned brand pages. I was responsible for loading the Hampton brand pages, and ensuring all content was delivered accurately and on time. I left this position once the migration was successfully completed in order to relocate to the UAE, transferring to Dubai via an opportunity with Hilton.
Mac Operator in a busy print studio, dealing mostly with property schedules for estate agents. The position involved:
• Utilizing Apple Mac based design / DTP software (Quark Express, Adobe Photoshop, Adobe Acrobat / Distiller)
• Preparation of documents for both print and web distribution
• Retouching photographs and assembling all relevant text and images within a variety of documents correctly
A high standard of accuracy and attention to detail was required for the post, which involved prioritizing a heavy and varied workload to meet strict deadlines.
Subjects included: Communications and the Internet WWW Authoring Systems Multimedia Construction Audio Engineering I.T.
Subjects included: Marketing Economics Accounts Sociology Psychology I.T.
Highers: English (A) Mathematics (B) Chemistry (B) Geography (B) Technical Drawing (A) O-Levels: Art & Design (C) Physics (B)
