customer support agent
Meddy
Total years of experience :11 years, 5 Months
Filing, archiving, photocopying, scanning and faxing documents. Passenger and commercial vehicles sales
Manufacturing vehicles
Construction equipment sales and service
Used car sales
Rental and leasing
GLOBAL KNOWLEDGE - Teleperformance
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel.
❖ inform engineers of the new Content Updates Software
❖ Include tutorials and programs of computer training.
❖ Share the training calendar.
❖ book sessions
❖ Remind customers of training dates and approved tests (ICND1, ICND2 ...)
❖ Monitoring the projects via mailing, action plans, contracts, word processing, filing folders (back office).
❖ Some missions consulting, follow up and after-sales on behalf of customer’s global knowledge (WELCOME CALL).
ORANGE - Teleperformance
❖ Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account
❖ Resolve queries and complaints
❖ Contribute to building an effective and cohesive team.
❖ Maintain customer requirements and contribute to the overall improvement of campaigns/accounts
❖ Take ownership for own performance actively seeking opportunities to improve and develop
Resolving administrative problems.
Supervision of other clerical staff.
Scheduling and delegating administrative tasks.
Creating presentations and writing up reports.
Effective organizational skills.
Providing training and orientation for new staff.
Scheduling meeting and preparing agendas for them.
Resolving administrative problems.
Supervision of other clerical staff.
Scheduling and delegating administrative tasks.
Creating presentations and writing up reports.
Effective organizational skills.
Providing training and orientation for new staff.
Scheduling meeting and preparing agendas for them.
Delivering an outstanding guest experience to all customers in order to build strong loyalty.
Using appropriate advanced sales technique and product knowledge to reach the sales target.
Responsible for stock replenishment, promotion of products and new launches.
Maintaining high standards of Visual Merchandising, as per the brand s guidelines, in term of cleanness, display and stock rotation.
Assist customers by providing knowledgeable consultations and demonstrated application.
Maintain merchandize standards in order to aid fascinating shopping experiences.
Seek clients and provide information to interest them in buying DIOR products.
Assist operations manager in supporting operational priorities and related functions.
Acquire customer feedback and relay to relevant authorities.
2012-2014 : fondamental license in english language literature and civilization 2010-2012 : Senior technician in financial accounting sectorial training center and tertiary trades in Gammarth