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Eyad Ezzat, Customer Service Representative

Eyad Ezzat

Customer Service Representative·Teleperformance - Egypt

Egypt

Higher diploma, Private Law

Work experience

Total years of experience: 2 years, 0 months

Customer Service Representative

January 2024 - January 2025

Teleperformance - Egypt

Cairo, Egypt

January 2024 - January 2025

• Developed strong communication skills by effectively engaging with diverse foreign customers, ensuring their needs were met.
• Demonstrated problem-solving abilities by addressing and resolving complex customer issues in a timely manner.
• Cultivated cultural awareness and sensitivity, enhancing interactions with clients from various backgrounds.
• Utilized active listening skills to understand customer concerns, leading to improved satisfaction and loyalty.
• Maintained detailed records of customer interactions, contributing to a comprehensive understanding of client needs and preferences.
• Collaborated with cross-functional teams to implement solutions, showcasing teamwork and adaptability.

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 2024 - January 2025

Teleperformance - Egypt

Cairo, Egypt

January 2024 - January 2025

provide solution and handling foreign customers

Company industry:
Call Centers & Customer Care Outsourcing

Trainee Lawyer

February 2023 - February 2024

Sameh Abd Elqader

Cairo, Egypt

February 2023 - February 2024

• Conducted comprehensive legal research to support associates in resolving complex cases efficiently.
• Assisted in drafting and reviewing legal documents, enhancing the quality and accuracy of case materials.
• Provided precise legal translation for contracts related to commercial companies, ensuring clarity and compliance.
• Collaborated with team members to streamline case management processes, improving overall workflow.
• Developed a strong understanding of commercial law principles, contributing to informed legal strategies.
• Demonstrated attention to detail and strong analytical skills in all research and translation tasks.

Company industry:
Law Firm

Trainee Lawyer Trainee Lawyer

February 2023 - February 2024

Sameh Law Office Abd Elqader

Cairo, Egypt

February 2023 - February 2024

• Assisted in legal research and case preparation
• Reviewed legal documents and contracts
• Supported lawyers in daily legal procedures
• Communicated with clients and handled case-related documentation.
• Translated legal documents and contracts (Arabic → English)

Company industry:
Law Firm

Education

Ain Shams University

June 2026

June 2026

Higher diploma, Private Law

Egypt

Ain Shams University

January 2025

January 2025

Bachelor's degree, Private Law

Egypt

Helwan University

June 2024

June 2024

Bachelor's degree, Law

Egypt

Helwan University

June 2024

June 2024

Bachelor's degree, (English

Egypt

Skills

Microsoft tools
Expert
Microsoft tools
Expert
Legal Research
Expert
Legal Research
Expert
Legal Translation
Intermediate
Legal Translation
Intermediate
Time management skills
Expert
Time management skills
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
CONTRACT DRAFTING
Intermediate
CONTRACT DRAFTING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEGAL KNOWLEDGE
Intermediate
LEGAL KNOWLEDGE
Intermediate
LEGAL WRITING
Intermediate
LEGAL WRITING
Intermediate
PRIVATE LAW
Intermediate
PRIVATE LAW
Intermediate

Languages

English

Beginner

Memberships

Egyptian Association Bar

Lawyer

March 2026

Training and Certifications

Certifications
TOLES - Test of Legal English Skills
diploma
certificate