Eyad Najjar

• Responsible for directing the activities for Kooheji Retail department in GCC, represented in total 9 Boutiques in Saudi and Bahrain, with supervision of internal network and support to all other departments.
• Held full P&L accountability of the entire Retail organization, create budgets and track expenditures.
• Identified, proposed and negotiated business opportunities for Kooheji in emerging markets/cities.
• In charge of Retail Strategic Plan presented to the board (starting from company strategy reaching to all department inputs to the plan)
• Overseeing all the phases of store design & planning including Boutique opening, renovation/expansions and closing.
• Directed the activities and productivity of the CRM, Customer Service, Learning & development and commercial operations as well as Retail team, which is around 50 Retail employees.
• To deliver long-term sustainable growth and to add-value to it by achieving its financial, operational, customer service and other quantitative and qualitative objectives within the context of an approved strategic development plan.



Responsibilities:

1. Identify the corporate strategy and prepare a 5 to 10 years development plan.
2. Formulate, develop, plan and execute the mission, values, culture and Corporate Identity for Kooheji jewelry.
3. Plan, direct and control the divisions through strategic leadership to achieve growth goals and targets.
4. Develop and apply a performance management system and Management by Objective (MBO). That includes helping in the recruitment process in all the divisions, especially the key positions and division heads.
5. Develop and implement KPI’s in coordination with the managers for all divisions within the company by a well-designed KPI’s and objectives system
6. Maintain productive and beneficial working relationship with all the brands’ representatives, suppliers, partners, service providers and key customers.
7. Conduct regular reviews and evaluations of the business performance, monitor achievements and apply corrective actions and measures in a timely manner.
8. Advise on new projects, new brands, and new markets to achieve growth.
9. Oversee the implementation of all projects and to direct/ approve them.
10. Ensure the compliance, at all times, of all managers and employees, to the approved corporate procedures, guidelines and policies.
11. Develop and drive effective solutions to business challenges and evolving market conditions.
12. Plan, direct and ensure the optimum and efficient utilization of the existing assets, and /or adjust investing in them according to the upcoming phase.
13. Direct and approve recruitment, training, and personnel policies in coordination with the HR department.
14. Ensure that all operational activities are compliant with all applicable laws and regulations.

Main duties:

• Responsible for directing the activities for Kooheji Retail department in GCC, represented in total 9 Boutiques in Saudi and Bahrain, with supervision of internal network and support to all other departments.
• Held full P&L accountability of the entire Retail organization, create budgets and track expenditures.
• Identified, proposed and negotiated business opportunities for Kooheji in emerging markets/cities.
• In charge of Retail Strategic Plan presented to the board (starting from company strategy reaching to all department inputs to the plan)
• Overseeing all the phases of store design & planning including Boutique opening, renovation/expansions and closing.
• Directed the activities and productivity of the CRM, Customer Service, Learning & development and commercial operations as well as Retail team, which is around 50 Retail employees.
• To deliver long-term sustainable growth and to add-value to it by achieving its financial, operational, customer service and other quantitative and qualitative objectives within the context of an approved strategic development plan.



Responsibilities:

1. Identify the corporate strategy and prepare a 5 to 10 years development plan.
2. Formulate, develop, plan and execute the mission, values, culture and Corporate Identity for Kooheji jewelry.
3. Plan, direct and control the divisions through strategic leadership to achieve growth goals and targets.
4. Develop and apply a performance management system and Management by Objective (MBO). That includes helping in the recruitment process in all the divisions, especially the key positions and division heads.
5. Develop and implement KPI’s in coordination with the managers for all divisions within the company by a well-designed KPI’s and objectives system
6. Maintain productive and beneficial working relationship with all the brands’ representatives, suppliers, partners, service providers and key customers.
7. Conduct regular reviews and evaluations of the business performance, monitor achievements and apply corrective actions and measures in a timely manner.
8. Advise on new projects, new brands, and new markets to achieve growth.
9. Oversee the implementation of all projects and to direct/ approve them.
10. Ensure the compliance, at all times, of all managers and employees, to the approved corporate procedures, guidelines and policies.
11. Develop and drive effective solutions to business challenges and evolving market conditions.
12. Plan, direct and ensure the optimum and efficient utilization of the existing assets, and /or adjust investing in them according to the upcoming phase.
13. Direct and approve recruitment, training, and personnel policies in coordination with the HR department.
14. Ensure that all operational activities are compliant with all applicable laws and regulations.

Identify the corporate strategy and prepare a 5 to 10 years development plan.
•Formulate, develop, plan and execute the mission, values, culture and Corporate Identity for Kooheji jewelry.
•Plan, direct and control the divisions through strategic leadership to achieve growth goals and targets.
•Develop and apply a performance management system and Management by Objective (MBO). That includes helping in the recruitment process in all the divisions, especially the key positions and division heads.
•Develop and implement KPI’s in coordination with the GM’s for all divisions within the company.
•Maintain productive and beneficial working relationship with all the brands’ representatives, suppliers, partners, service providers and key customers.
•Conduct regular reviews and evaluations of the business performance, monitor achievements and apply corrective actions and measures in a timely manner.
•Advise on new projects, new brands, and new markets to achieve growth.
•Oversee the implementation of all projects and to direct/ approve them.
•Ensure the compliance, at all times, of all managers and employees, to the approved corporate procedures, guidelines and policies.
•Develop and drive effective solutions to business challenges and evolving market conditions.
•Plan, direct and ensure the optimum and efficient utilization of the existing assets, and /or adjust investing in them according to the upcoming phase.
•Direct and approve recruitment, training, and personnel policies in coordination with the HR department.
•Ensure that all operational activities are compliant with all applicable laws and regulations.

Shawkat Al Shami is one of the biggest Jewelry shops and in Jordan).

Performing direct sales and after sales services through building a solid customer base.
•Handling promotional plans: selecting and deciding on marketing material Coordinating between the company's shop and workshop to make sure that orders are delivered on time and according to customers' requirements.
•Applying the use of a database to count and specify transactions, value, and clarity….etc, for all certified diamonds.
•Sales team leader: direct, train, control and monitor sales team members.
•Grading and pricing diamonds existent in/brought to the shop.

a small jewelry shop
•Retail and whole sale dealer for gold and silver
•Handling all management, accounts and balances of the shop

"Princes Jewelry".