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Ezekiel Caguioa, Assistant Character Trainer and Entertainment Duty Manager

Ezekiel Caguioa

Assistant Character Trainer and Entertainment Duty Manager·IMG Worlds of Adventure

United Arab Emirates

Bachelor's degree, Business And Entrepreneurship

Work experience

Total years of experience: 8 years, 8 months

Assistant Character Trainer and Entertainment Duty Manager

December 2022 - Present

IMG Worlds of Adventure

Dubai, United Arab Emirates

December 2022 - Present

Selected for a specialized training-focused role as part of succession planning to support future leadership and talent development within the entertainment department.

- Support character performance training, coaching, and rehearsal execution.
- Maintain brand integrity, safety standards, and performance consistency.
- Conduct performance evaluations and mentor cast members.
- Assist in onboarding and skill development of new performers.
- Step in as Entertainment Duty Manager during operational requirements.
- Contribute to succession planning and leadership development within the department.
Company industry:
Amusement & Recreation Facility

Entertainment Duty Manager & Stage Operations

January 2024 - January 2026

IMG Worlds of Adventure

Dubai, United Arab Emirates

January 2024 - January 2026

Lead daily entertainment operations for live shows and attractions, ensuring seamless execution, safety
compliance, and exceptional guest satisfaction.
Train, coach, and evaluate performers to maintain performance quality, operational standards, and team
readiness.
Support scheduling, manpower planning, and real-time issue resolution in a fast-paced theme park
environment.
Company industry:
Amusement & Recreation Facility

Entertainment Performer

December 2022 - December 2023

IMG Worlds of Adventure

Dubai, United Arab Emirates

December 2022 - December 2023

Delivered immersive guest experiences through character performance, dance, and hosting.
Maintained character integrity and performance standards.
Collaborated with show and operations teams to ensure smooth show delivery.
Represented the parkthrough engaging performances and guest interactions.
Company industry:
Amusement & Recreation Facility

Sales and Marketing Specialist

January 2022 - November 2022

Baden BPO & Software

Dubai, United Arab Emirates

January 2022 - November 2022

Managed client accounts and digital marketing initiatives
Supported sales growth through lead generation and client relationship management
Company industry:
Telemarketing

Social Media Manager

January 2022 - January 2022

Mira General Trading

Dubai, United Arab Emirates

January 2022 - January 2022

Increased engagement by 20% and followers by 30% through content, SEO, and analytics.
Company industry:
Marketing

Administrative Assistant

January 2021 - January 2022

Philippine Heart Center

Quezon City, Philippines

January 2021 - January 2022

Supported procurement, documentation, and vendor coordination while maintaining accurate records.
Company industry:
Medical Hospital

Online Business Owner / Operations and Marketing Manager

January 2020 - January 2021

Lokal Philippines

Caloocan City, Philippines •Remote

January 2020 - January 2021

Managed e-commerce operations including marketing, sales, inventory, customer service, and financial
tracking.
Company industry:
Catering, Food Service, & Restaurant

Data Entry Specialist

January 2020 - January 2021

National Labor Relations Commission

Quezon City, Philippines

January 2020 - January 2021

Processed payroll and financial records with high accuracy to support accounting compliance.
Company industry:
Public Administration

Business Consultant

January 2019 - January 2019

RMSC Skincare Products

Quezon City, Philippines •Hybrid

January 2019 - January 2019

Implemented sales and marketing strategies that increased revenue by 92.01 % within four months.
Company industry:
FMCG

Business Owner / Operations Manager

January 2017 - January 2018

Outerbox Coffee

Quezon City, Philippines

January 2017 - January 2018

Managed daily café operations including staffing, inventory, supplier coordination, and financial reporting.
Company industry:
Catering, Food Service, & Restaurant

Advisor, Operations

June 2017 - September 2017

Concentrix

Quezon City, Philippines

June 2017 - September 2017

- Delivered end-to-end customer support for Amazon customers, resolving orders, refunds, and account issues.
- Met operational KPIs including productivity, quality, compliance, and customer satisfaction.
- Documented cases accurately while navigating multiple systems in a fast-paced environment.
Company industry:
Call Centers & Customer Care Outsourcing

Plan Member Administrator

November 2015 - April 2016

Manulife

Quezon City, Philippines

November 2015 - April 2016

- Administered insurance plan member accounts for US and Canadian clients, ensuring accurate enrollment and updates.
- Processed policy changes and member inquiries with strict adherence to data accuracy and compliance standards.
- Verified insurance information across multiple systems to maintain operational efficiency.
Company industry:
Insurance & TPA

Talent Acquisition Coordinator

June 2014 - December 2014

TeleTech

Quezon City, Philippines

June 2014 - December 2014

- Coordinated recruitment for US-based BPO roles, conducting interviews, assessments, and candidate screening.
- Managed pre-employment requirements and referred qualified candidates to onsite US offices.
- Supported talent acquisition operations by ensuring process compliance, accurate documentation, and timely candidate referrals.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Our Lady of Fatima University

October 2014

October 2014

Bachelor's degree, Business And Entrepreneurship

Philippines

Activities and societies: The Signature Junior Executive Business Council Young Entrepreneurship Society. Certifications: The Conference of Aspiring Business Professionals, October 12, 2013 Additional Information: Champion of the Talentadong Business Administration, 2012. Founded the organization "The Signature" in the College of Business and Accountancy in October 2012. Artistic Director, Head Choreographer and President of The Signature in 2012-2014. Skechers 9 Dance Competition Semi-Finalist. 2nd Year Representative of the Junior Executive Business Council in 2012-2013. Founding Member of Young Entrepreneurship Society in 2013-2014.

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Social profiles

Personal Website
Personal Website
ezekielcaguioa.weebly.com

Instagram
Instagram
instagram.com/dancin.zeke

Languages

English
Expert
Tagalog
Native Speaker

Training and Certifications

Certifications
Civil Service Commission Professional Eligibility Certificate
Hospital Indoor Quality: Key to Resilience Against Covid-19
Effective Business & Technical Writing
Train the Trainer
Civil Service Commission Professional Eligibility Certificate
Hospital Indoor Quality: Key to Resilience Against Covid-19
Effective Business & Technical Writing
Train the Trainer

Hobbies

  • Dancing