Ezerike Victor

I assisted walk-in customers by providing product information and helping them make informed purchasing decisions.
I processed customer orders using the CRM system; logged requests, updated customer records, and monitored issue resolutions for follow up.
I resolved product-related complaints by investigating issues, providing solutions professionally and emphatically and escalating technical matters to the appropriate departments when necessary.
I performed inventory checks and updated stock records in collaboration with the sales team.
I worked flexible day and night shifts to provide round-the-clock customer support during peak activity periods.
I handled POS transactions efficiently including cash, card and transfer payment while maintaining accurate daily sales reports.
I ensured compliance with company policies, customer data protection standards and operational procedures.