Senior Salesforce Consultant
PricewaterhouseCoopers
Total years of experience :16 years, 10 Months
• Participated in sessions with Salesforce.com customers and other team members to understand Business Requirements and Business Processes Analysis.
• Documented detailed business, functional & technical requirements.
• Creating test Scripts for the modules, working closely with clients.
• Configuring and customizing Salesforce.com Sales and Service applications
• Configuring Salesforce.com and related third party applications (Appexchange products).
• Liaison with clients on an ongoing basis, to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth.
Managing both ZOHO CRM and HUBspot which includes both Marketing and Sales.
Specialized in Digital Marketing.
Website development and changing the content at the back end using Content Management System.
Creating Reports and Dashboards for both Marketing and Sales.
Detailed Analytics report on how both Marketing and Sales are performing.
Dealing with all Operations including creating students list in Server.
Whole server maintenance and WIFI Configuration.
Trouble shooting the network drives, Laptop and other mobile devices.
Actively participating in Marketing campaigns and Sales Process.
Helping the Marketing and Sales teams with daily uploads.
Designing Salesforce customization solutions across sales, marketing and other functional business areas and form effective project plans.
Independently and collaboratively perform development, testing, implementation and documentation.
Developing and maintaining VisualForce, Apex Classes, Apex triggers AppExchanges products (Crystal Reports, Action Grid, Conga composer, Echo sign, Mass Update, Mass Delete, and Mass Edit), Force.com pages and integration with our Core systems.
Working closely with Salesforce consultants during the implementation of existing and new projects.
Playing a lead role in evaluating new technologies/add-ons and develop plans for their implementation.
Providing complete analytical support including pulling data, organizing analyses and interpreting data from SFDC & and any supporting tools and databases.
Designing regular reporting and dashboards as requested by using Salesforce reporting tool.
Ensuring all bulk data (for example events data, researched data and purchased data) uploads in Salesforce accurately, without creating dupes and in timely manner.
Ensuring cleaning, data accuracy, standardization and de-duplication processes are in place.
Managing a team of 2 people and training them in Salesforce.
Identifying technical gaps and providing training to import/export data from Salesforce and to increase data integrity.
I am responsible to meet the clients and gather the requirement and will do proper process mapping sessions .Once it is done I will configure, and customize the solutions mapping the customer requirements in to the system and present customized demo to the client. On implementing the system I will provide training on the customized instance to various levels like administrators, end users, and top management. I would also be attending the service calls from clients assigned to them. I will give the user and admin training to the clients to about the salesforce implementation of their business process.
Understanding the Business Process of the clients.
Setting up the new environment for Clients in Salesforce.com
Customizations for support and Maintenance of Salesforce application
Gathering requirement from client and giving user and admin training about Salesforce.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Created multiple custom buttons and links with JavaScript to reducing the complexity.
Involved in Case Assignment Rules, Escalation Rules and Auto-Response Rules configuration and Customization in Case Management.
Developed and deployed workflows and approval processes.
Utilized Apex data loader in handling massive amounts of user data.
Modifying the existing IFB File as per the business requirement.
Working with Maestro and Job Streams with Tivoli scheduler.
Resolving the Production Tickets on Priority basis which was raised by users.
Customized the Events, Sales Volume Planning, Deductions screens using Siebel Tools
Worked with Siebel client/tools to define/modify objects definitions- View, Pick Lists, MVG and screens to suite the customer requirements
Reconfigured Siebel applets, views, business components, business objects, links and picklists to meet the requirement
Wrote Siebel eScript behind applet controls and business component events to execute specific business logic and using Toad Application
Worked in collection survey details from A.C. Nielsen and checking them.
Requirement Analysis, Effort Estimation, coding and compilation will be done.
Co-coordinating with Associates and develop a set of questions given by client to an understandable table format is called tabulation.
The project document and Questionnaires will be provided by the Client.
Manual Testing will be done using Check list to avoid all type of errors.
Understanding Applets, Screens, Views, Business Component, Business Object, Field, Tables, Symbolic strings, Workflow Process, Assignment Manager.
Creating Smart scripts which help the Customer to understand which type of Event he/she is searching for (i.e. the application recommended event)
Design of processes to extract, transform and load data from different file source systems via Informatica mappings and stored procedures into the data warehouse.
Scheduling of Informatica Mappings and procedures for daily/weekly load.
I completed my Masters in Business Administration [Systems] and scored first class.
I was a Vice Chairman in my college , representative of the class, took initiatives in joining sports activities