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Responsible for monitoring and maintaining Core and Access devices.
Responsible for network performance assurance such as identify service degradation or congestion and solve them.
Responsible for troubleshooting, fixing and maintaining global outage caused by trunk \[STM1, E3, E1\] failure or device failure in Central Offices.
Responsible for monitoring the international uplinks \[Submarine cables and inter-AS peering\] and take the proper actions when needed.
Responsible for solving advanced client’s Enterprise network problems.

Hands on experience:

BGP, MPLS, Frame relay and IS-IS protocols.
Wide range of Cisco Routers from Cisco 800 to Cisco ASR and CRS, Cisco Switches and PIX firewalls, Juniper M10.
Next Generation Network (NGN), Backhauling, Traffic engineering, Ethernet in the First Mile (EFM), 3G and VSAT solutions.
Inter-AS MPLS VPN solution with other service providers.
Link Aggregator like Zhone MALC, Adtran NetVanta, ANDA EtherEdge and IMA groups.
ATM WAN switches, BPX and MGX.
TDM Solutions for specific purposes.
Large number of special network solutions designed specifically to achieve the client’s request.
Wide range of DSLAM brands and models.

Responsible for receiving enterprise complaints by phone or by e-mail, troubleshoot and fix client’s enterprise network by solving physical and logical problems.
Identify the global problems and escalate the case to NOC team.
Monitoring NOOR core and edge devices and take the proper actions.

Hands on experience:

BGP, MPLS, Frame relay and IS-IS protocols.
Wide range of Cisco routers and switches.
ATM WAN switches.
Wide range of DSLAM brands and models.
Wide range of SHDSL modems.

Responsible for receiving ADSL customers complaints by phone or by mail, troubleshoot and fix client’s ADSL by solving physical and logical problems.
Responsible for identifying ADSL global problems and take the proper actions.

Hands on experience:

Cisco 2600 and 7200 routers.
Wide Range of DSLAM brands and models.
Wide range of ADSL modems.
ATM WAN switches, BPX and MGX.