AFTER SALES SERVICE MANAGER
EL FAHD AUTOMOTIVE CO.
Total years of experience :8 years, 8 Months
Keep CSI high (customer satisfaction index) in all branches by educate staff 7- step
Of customer service procedure. Check performance report and camper with target goal for each branch, coach and monitor the managers in all branches and educate them meaning of business plan, check pricing polices according to each market place, check shortage in all branches (training, staff, employee )and solve it, managing the training programs for all branches manager and give instruction to transfer this training to each branch staff., ensuring that safty regulation are strictly are observed for each branch.
Managing the operations and after sales service as per Budget quality standards, preparing the training programs, managing the repair jobs in the workshop, controlling the spare parts, materials inventory and purchases, recruitment of Technical staff, workshop planning, preparing the evaluation sheets for our staff as a monthly job to monitor all of them in order to promote some of them, preparing tools and equipment specifications. Managing the training programs for workshop staff, ensuring and supervising responsibilities of company facilities, Ensuring that safety regulations are strictly observed.
May 1991: Helwan University, Cairo, Egypt Bachelors Automotive Engineering (5 Years Full Time Education) *The B. Sc. Study was generally about Mechanical Engineering but mainly concerned about Automotive Engineering, performance and design. The final project is concerned about "Vehicle Dynamic Performance" which was a research and investigation into the main topics that the engineers need to determine the vehicle performance with regard to aerodynamics, rolling resistance, gradient resistance and etc. The general grade of the B. Sc. was "Good" and for the project was "excellent".