Cisco Gold Partner
BMB Group
مجموع سنوات الخبرة :4 years, 6 أشهر
A Leading Professional Services & Support provider in Lebanon. - Cisco Gold Partner.
BMB Group 2009 - 2012
Systems Engineer, Customer Support Team
• Tasks management, delegation and reporting
• Participate in the continuous improvement of the workflow procedures, configuration templates, project plan templates, etc
• Manage, train, and help the development of new team members to better support the technologies they are covering
• Prepare weekly reports monitoring the progress of ongoing cases and escalating when needed in order to meet the time requirements agreed upon with the customer
• Troubleshooting routing/switching and security oriented tasks
• Contacting the client in order to form the problem description, collect information, hypothesize underlying causes, determine the problem, form an action plan and implement the solution.
• Providing a full training course on Cisco ASA and IPS for selected customers.
• Implementing and configuring a LAN network including Layer 2 Cisco Switches with Layer 2 security features, and Layer 3 switches with inter-Vlan routing and Policy Based Routing
• Implementing and configuring Internet failover and security solutions: installation of an internet router load balancing two internet links along with a firewall and integration with ISA server.
• Implementing and configuring a DMVPN solution between various sites.
• Implementing and configuring WAN reachability over GRE tunnels using EIGRP routing along with security features over the tunnels.
• Configuring Orion Solarwinds Software Suite with the network performance module and the Network configuration Module.
Nokia Siemens Networks (Intelligent Networks) 2008 - 2009
Integration Engineer
* Performing "end to end functionality tests" for customer solutions and SW Quality improvement within the Customer Lifecycle Process.
* Estimating Project Efforts.
* Analyzing the project requirements and customer network structure.
* Support during customer acceptance.
* Reading documents of test progress and project reporting.
* Describing of Integration steps (Implementation Instruction, Integration Specification)
* Customer workshops/meetings: subjects were Rspec reviews/discussions, Concept Papers for promotions, Technical Queries, Emergency Handling, rollout of project.
* Project leadership / Project management tasks: aligning and controlling all test activities of a project, and the successful execution of the project in terms of quality, adherence to roadmap and estimated costs, until the project reaches its final.
* Involved in the testing of the following projects: o Charge@once Select 1.5 for OmanTel
o Charge@once Select 1.5 for Zain Kuwait
o Charge@once Select 1.5 for Yemen Tel
Masters in Engineering Management (June 2012) American University of Beirut, Department of Engineering Beirut, Lebanon Cumulative GPA: 4
Bachelor of Engineering (June 2008) Computer and Communications Engineering Minor in Mathematics American University of Beirut, Department of Engineering Beirut, Lebanon Cumulative GPA: 3.11