Febin ويلسون

Delivered end-to-end support to policyholders by handling policy servicing, documentation, and customer inquiries with high accuracy and professionalism.
Guided clients on investment-linked insurance products, including USA market index-based plans, ensuring clarity and regulatory compliance.
Assisted customers with policy forms, procedural requirements, and service requests while maintaining strict adherence to company guidelines.
Explained tax implications, penalties, and withdrawal rules clearly to help customers make informed decisions. Maintained detailed records of customer interactions, transactions, and policy updates within internal systems. Collaborated closely with internal teams to resolve escalations and ensure timely closure of customer requests.
Consistently met quality, productivity, and customer satisfaction benchmarks in a regulated insurance environment.

Acquired new clients through networking, database management, referrals, and digital engagement strategies. Managed digital marketing activities as a content creator to enhance brand visibility and client acquisition.
Responded to and resolved client inquiries across social media platforms, building trust and long-term relationships.
Supported clients in trading activities by providing guidance and operational assistance.
Conducted approximately 1, 000 training sessions for non-traders, simplifying financial concepts and platforms.

Acquired new clients through networking, database management, referrals, and digital engagement strategies. Managed digital marketing activities as a content creator to enhance brand visibility and client acquisition.
Responded to and resolved client inquiries across social media platforms, building trust and long-term relationships.
Supported clients in trading activities by providing guidance and operational assistance.
Conducted approximately 1, 000 training sessions for non-traders, simplifying financial concepts and platforms.

Managed inbound and outbound calls related to car bookings, reservations, and customer inquiries.
Assessed customer preferences and recommended suitable vehicle options based on requirements.
Delivered customer support through phone and chat channels to ensure smooth booking experiences.
Resolved customer complaints and service-related issues promptly and professionally.
Handled an average of 100-150 customer calls per day while maintaining service quality standards.