Fabiola Valverde

• Warmly welcomed guests with elegance, courtesy, and professionalism.
• Confirmed reservations, managed seating arrangements, and ensured optimal table
rotation.
• Coordinated the service team through the Opera system for smooth operations.
• Delivered luxury-level hospitality, enhancing guest satisfaction and retention.

• Began as a waitress (February-July 2024), promoted to Hostess due to exceptional
performance.
• Delivered personalized service to each guest, proactively improving their dining
experience.
• Handled complaints and special requests quickly and professionally.
• Supervised the reception area, maintaining cleanliness and organization aligned with high
standards.
• Adapted to diverse clientele from different cultures and nationalities.
• Achieved notable recognition through positive guest feedback on TripAdvisor and Google.
• Demonstrated strong multitasking, problem-solving, and adherence to Forbes service
standards.