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Fadi Ben Rhouma , sales and marketing manager

Fadi Ben Rhouma

sales and marketing manager·Artex For Event Management

Kuwait

Bachelor's degree, International Business

Work experience

Total years of experience: 8 years, 5 months

sales and marketing manager

January 2026 - May 2026

Artex For Event Management

Al Kuwait, Kuwait •Hybrid

January 2026 - May 2026

Company industry:
Events Management
Job role:
Management

Showroom Manager

January 2024 - December 2025

Yatas Grup

Al Ahmadi, Kuwait

January 2024 - December 2025

Company industry:
Home & Office Furniture
Job role:
Logistics and Transportation

Marketing Specialist & Social Media Manager

January 2023 - December 2024

EIMS

Al Asimah, Kuwait

January 2023 - December 2024

• Strategic Expansion: Established TikTok and WhatsApp Business channels to diversify engagement
• Analytics: Utilized Meta Business Suite to manage 40+ paid campaigns and delivered weekly

performance graphs to stakeholders.
• Audience Growth: Orchestrated social media strategy for a 35, 000+ follower platform, achieving 2M

interactions in 2024 and 1.6M in 2023.
• Risk Management: Mitigated cybersecurity threats by resolving Facebook/Meta Business Suite malware
issues, protecting brand reputation
Company industry:
Internet & E-commerce
Job role:
Marketing and PR

Customer Service Representative

January 2021 - December 2022

CAIT

Al Kuwait, Kuwait

January 2021 - December 2022

• High-Volume Operations: Managed 200+ daily calls (6, 000+ monthly), assisting millions of citizens

with Mata and Sahel platform scheduling.
• Technical Reporting: Reported 6, 000+ technical system cases to government ministries for resolution.
• Training & Development: Co-led training for 15+ team members on professional call handling and

organizational protocols.
• Inclusive Service: Specialized in guiding customers with disabilities through the biometric fingerprint appointment process
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Note Taker for Students with Special Needs

January 2019 - January 2021

Gulf University for Science and Technology

Mishref, Kuwait

January 2019 - January 2021

Company industry:
Personal Care Centers
Job role:
Support Services

Event Coordinator

January 2018 - August 2019

Gulf University for Science and Technology

Mishref, Kuwait

January 2018 - August 2019

Company industry:
Advertising
Job role:
Marketing and PR

Education

Gulf University for Science and Technology (GUST)

May 2021

May 2021

Bachelor's degree, International Business

Kuwait

Skills

Media Advertising
Expert
Media Advertising
Expert
Customer Care
Expert
Customer Care
Expert
B2B Marketing
Expert
B2B Marketing
Expert
Event Management
Expert
Event Management
Expert
Business Administration
Expert
Business Administration
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Marketing
Expert
Marketing
Expert
Time Management
Expert
Time Management
Expert
Negotiation
Expert
Negotiation
Expert
communication
Expert
communication
Expert
Soicial Media Manger
Intermediate
Soicial Media Manger
Intermediate
Office Administration
Beginner
Office Administration
Beginner
Quotations
Beginner
Quotations
Beginner
Outlook
Intermediate
Outlook
Intermediate
Operation
Beginner
Operation
Beginner
Marketing Management
Expert
Marketing Management
Expert
Retail
Expert
Retail
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Business Development
Expert
Business Development
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Digital Marketing
Beginner
Digital Marketing
Beginner
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Sales
Beginner
Sales
Beginner
Data Entry
Expert
Data Entry
Expert
Sales Representatives
Beginner
Sales Representatives
Beginner
Team Management
Expert
Team Management
Expert
Employee Relations
Expert
Employee Relations
Expert
HR Management
Intermediate
HR Management
Intermediate
Training
Intermediate
Training
Intermediate
Public Relations
Intermediate
Public Relations
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Customer Care Professional
Expert
Customer Care Professional
Expert
Banking
Beginner
Banking
Beginner
Customer Care
Expert
Customer Care
Expert
Administrative
Expert
Administrative
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DIGITAL MEDIA STRATEGY
Intermediate
DIGITAL MEDIA STRATEGY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Beginner

Training and Certifications

Certifications
Marketing You Business seminar
Apr 2019
Strategy & Digital Transformation in Legacy Industries
Nov 2024
Introduction to Cross-Border Contracts
Feb 2025
Harnessing Generative AI for Innovation & Growth- GUST
Oct 2024
IFRS Sustainability Disclosure Standar
Oct 2024
Design for Delight Innovater
Dec 2022
Training
Climate Change Hackathon
NBK & KFAS
Jan 2022
Who Does What in Finance
365 Data Science
Oct 2024
Startup Business Bootcamp from Idea to Market Launch
Gulf University for Science and Technology
Nov 2024
Certified Associate in Project Management (CAPM)
Project Management Institute
Jan 2025
Tech Next 2.0 - STC & Ktech
Ktech Institute for Private Training
Aug 2024
Environmental SDG indicators courses
UNITAR
Dec 2024
Google Cloud Digital leaders - CAIT
Google Cloud Skills Boost
Sep 2024

Hobbies

  • Psychology & Behavioral Studies
  • Industrial/Organizational Behavior
  • Community Engagement & Volunteering
  • Travel & Cultural Exploration
  • Blogging & Content Creation
  • Documentary Watching & Film Analysis
  • Event Management & Coordination
  • In-Depth Research & Data Analysis
  • Aquatic Activities & Water Sports
  • Photography & Visual Storytelling