customer car supervisor
wysada
Total years of experience :17 years, 1 Months
. Supervises Call center agents’ daily performance, to ensure that customers are served in the right way and directs them to the proper performance if needed
Fills out weekly and monthly reports after regarding work that has been done by the team.
excellent knowledge in CRM
secure upload the payments on our system and solve any problem for the customers regarding the payments for mobile and internet and fixed and provide all the customers every thing regarding the payments methods
تنسيق أعمال ودورات الموظفين في الوزاره وتعديل ملفاتهم
call center agent, answer on the calls for the customers that want inquery or faces problems and i was solve it and sub complaints then send it to the spicial department and i was give the new employees prefing and training on the system and the offers
مئوية