فادي الحاج, Country Director (Operations & Sales)

فادي الحاج

Country Director (Operations & Sales)

IBS (International Business Solution)

البلد
الكويت - الكويت
التعليم
بكالوريوس, Business Administration
الخبرات
12 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 8 أشهر

Country Director (Operations & Sales) في IBS (International Business Solution)
  • الكويت - الكويت
  • أشغل هذه الوظيفة منذ يناير 2023

Accomplishments:
• Head-hunted for the C-level engagement, providing sales and operational thought leadership for the Kuwait Region.
• Nurtured synergistic business relationships in strategic markets and accounts for all kinds of retail & distribution industries - Electronics, FMCG, F&B, Fashion, and Services.
• Championed driving revenue through distribution channel partners. Positively influenced partners to deliver initiatives that are crucial to the business.
Responsibilities:
• Providing vision, headship and management oversight required to deliver excellent business results and achieve profit & loss, sales target and growth.
• Commanding design & production of sales, marketing, operations, HR & finance functions. Articulating strategic business plans to advance the business' mission, objectives and promote aggressive revenue, profitability and growth
• Empowered the next wave of growth, and successfully launched/ opened new stores with the responsibility of achieving topline sales, customer satisfaction & delivery.
• Establishing and implementing Open New Markets, Market Share, Branding, Supplying, and Launching plans.
• Focusing on productivity, customer behavior & loyalty, targeting new clients, POS, ERP, F&BO, SOPs, KPIs, and P&P.
• Mastered wearing commercial hat & setting annual goals, budgets, targets & achievement track-daily, monthly & quarterly. Providing intelligence and insights on benchmark & competition reports and statistics.
• Building a high-performing team by identifying and implementing measures to enhance the level of performance of the multinational/cultural team. Administering team evaluation, training, promotion, incentive & bonus.

Operations and Sales Director في FN International, Ali Alghanim
  • الكويت - الكويت
  • نوفمبر 2019 إلى نوفمبر 2022

Accomplishments:
• Under my leadership, propelled revenues by 143% in May vs March 2021 by revamping digital marketing initiatives.
• Built a dynamic team of 100+ cross-functional members including Sales, Business Analysts, Customer Service managers, Product Team and Supply Chain from December 2020 - January 2021.
• Leveraged next-generation technology, re-engineered processes, and fostering a culture of continuous improvement by adapting functional ERP and POS systems company-wide within a challenging timeline of 2 months.
• Steered business in a new direction by establishing a partnership channel with Sultan Center, Kuwait.
• Strengthened existing distribution set-up & appointment of new Business Partners in existing / newly tapped markets. Pioneered operations and distribution SOPs and implemented ERP and POS platforms for better workflows.
• Mitigated operating cost by 20% through a detailed evaluation of cost centers, and utilized data to improve operational efficiency and maximize profit.
• Successfully led operational and marketing initiatives to register a market share increase of 6% in 2018 and further increased gross profit margin by 70% in 2019 vs 2018.
Responsibilities:
• Established company vision, short- and long-term operational strategy, innovative plans & strategic direction that positions the organization for success. Devised processes, workflows and systems to promote business growth.
• Ownership of Profit & Loss accountability for retail operations, including sales budgets, retail costs, retail contribution.
• Provided visionary leadership to drive digital transformation initiatives to streamline workflows and simplify processes. Partnered with key stakeholders to design strategy and direction, creating new business opportunities.
• Envisioned forward-thinking revenue-generating marketing strategies/growth plans aligned to corporate strategy.
• Participated in Executive Board Meetings to present critical data on company performance and recommendations. Established new vision, mission, core values and strategies in line with the Board’s sage advice.
• Prudently managed financial resources whilst registering year-on-year business growth. Improved financial status by analyzing P&L results and variances; identifying trends and recommending actions.
• Headed a high-performing team that delivers exponential growth year after year - consistent target over-achievement.

Sales and Distribution Manager في X-CITE, Alghanim Industries
  • الكويت - الكويت
  • سبتمبر 2009 إلى أكتوبر 2017

Designation Chronology:
• May 2014 - October 2017: Sales and Distribution Manager
• September 2009 - May 2014: Senior Retail Manager
Accomplishments and Responsibilities:
• Shouldered onus for meeting sales target and propelling market share. Attained exceptional sales performance of 8% over the budgeted in 2017.
• Mastered creating successful, insight-driven digital marketing campaigns and events at tradeshows/exhibitions which aided in promoting brand awareness/recognition by 15%.
• Addressed top-most challenges of positioning the business to deliver simultaneous top-line & bottom-line growth.
• Built strong customer relations to ensure consistent revenue generation & business growth. Drove performance to over 30% improvement in customer satisfaction and a 10% increase in sales.
• Negotiated contractual agreements with marketing affiliates and distributors to strike a better win-win deal.

Accomplishments and Responsibilities as Senior Retail Manager (September 2009 - May 2014):
• Successfully opened 2 new megastores in Kuwait and achieved a yearly average growth of 18%.
• Consistently exceeded performance expectations for 4 years in a row.
• Directed day-to-day retail operations of 4 megastores. Promoted teamwork & camaraderie amongst the team of 100+.

الخلفية التعليمية

بكالوريوس, Business Administration
  • في Ashley University
  • يونيو 1999

Bachelor of Business Administration, Ashley University, USA, 1999

Specialties & Skills

Product Management
Stakeholder Management
Continuous Improvement
Operational Excellence
Sales and Marketing
Supply Chain Management
Planning
Procurement
Negotiation
Operations Management
Marketing
Define & Open New Markets
Financial Acumen/ Budgeting
Team Management
P&L Management
Business Stewardship
Charismatic People Leader
Customer Behavior/ Retention
Board Reporting/ Presenting
Benchmarking / Forecasting
High-stake Negotiations
Executive Vision & Direction
Strategy Orchestrator
Distribution Channels
Productivity Tracks
Coaching & Leading
Market Share Development
Targeting Client
Strategical Sales
Retention Programs
Solutions Creativity
Branding
Purchasing
Marketing Management
Key Account Management
Marketing Strategy
Administration
Open New Market
Management
Brand Management
Business Development
Digital Marketing
Customer Service
Sales Management
Project Management

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

POS and ERP Process Management (تدريب)
معهد التدريب:
SAP
تاريخ الدورة:
January 2016
Certified KPI (تدريب)
معهد التدريب:
TKI
تاريخ الدورة:
January 2016
Team Building - Green Belt (تدريب)
معهد التدريب:
Alghanim Industries
تاريخ الدورة:
January 2013
Operations Management – Green Belt (تدريب)
معهد التدريب:
Alghanim Industries
تاريخ الدورة:
January 2014

الهوايات

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