Asia Brown Bovary
مجموع سنوات الخبرة :26 years, 5 أشهر
Monitors the execution and delivery of services and takes action when services do not meet agreed service levels from a business perspective. Discusses business service level reports with local Business Relationship Management to ensure good understanding and to decide on potential improvement. Evaluates end user satisfaction.
•Working as the key point of escalation and is accountable to local Business Relationship Management for IS service performance.
•Gathers operational demand and preferences regarding the desired IS services. Is involved in the acquisition of new services, translates business requirements into new KPIs and SLAs.
•Proactively lead processes improvements and implement best in class solutions, raising quality and productivity in a calculated way.
•Actively drives and participates and initiates process improvements to organizational processes.
•Leading the Midland Project (IS outsourcing) in the country.
Ability to articulate value proposition and solution offerings to all ABB employees including key differentiation for ABB.
•Collaborate with cross functional teams within the end to end supply chain across the globe to ensure stable operations and to drive process improvements.
•Directs and oversees budget management for categories under management of ABB Saudi Arabia IS-PC Operations.
•Creates and enables the organization to achieve short, mid, and long-term goals and objectives.
•Develops cost-savings opportunities via identification, implementation and tracking processes of the organization.
•Monitors performance, provides regular feedback and conducts employee performance reviews. Encourages and facilitates implementation of improvements and development.
•Enables higher performance by incrementally improving approaches based on calculated risks and benefits.
•Develops benchmarks and scorecards to be used for continuous improvement.
•Effectively build and lead the ABB operations in alignment with the objectives and strategy of the region and the group.
Achievements:
-Reduced our ongoing cost by strong negotiations with our suppliers
-Distinguished for efficient management of a diverse team from 5 countries across assigned projects with 100% completion and 20% to 15% before deadline
-Successfully reduced budget by around 40% and enhanced customer satisfaction to 98%
Supervises associates involved in department activities, including assigning and reviewing work and evaluating performance. Supervise, delegate, and prioritize workload. Train staff on policies, procedures, and internal controls.
•Provides leadership and support for cross-functional teaming across other functions and initiatives.
Key member in setting up/ repair of hardware, software and peripheral equipment based on design and installation specifications.
•Ensures efficient and accurate implementation, usage and management of
Notes migration to Microsoft O365
. (