Sr Enterprise Relationship Manager
Bayt.com
مجموع سنوات الخبرة :17 years, 2 أشهر
Optimal Technology Solution (OTS) . Senior Account Manager (2011 - Present)
• Manage & implement Clients' projects in a timely manner & ensure that implementation activities are performed to OTS standards & client satisfaction.
• Provide consultancy & training to clients & OTS internal teams on all aspects of the implementation process & relevant key technical areas in order to facilitate an efficient facilitation.
• Support the OTS Business Development team & provide the appropriate parties with regular status reports on project progress.
• Ensure that all project related activities & fees are accurately logged & adhered to the fee policy.
• Assist in the introduction of new services & business enhancements. Play an active role in the definition of procedure 7 processes to enable new services to become standard services managed through the Implementation Management team.
• Ensure operational support is provided to Clients in North West and Central Africa (Francophone Africa) . Respond to queries on a broad range of topics including Operating Regulations, settlement, Resalty.Net systems, testing requirements, as well as being able to discuss project lead times & explain project states in detail.
• Provide proactive input in all areas of developmental activities, highlighting potential problems or resource issues.
• Managing a portfolio of existing accounts.
• Ensuring necessary actions are undertaken by the account team.
• Building long-term relationship with existing and new customers.
• Delivering sales presentations to high-level executives.
• Maintaining and expanding relationships with existing customers.
• Generate and maintain a credible forecast for accounts and provide this information to management on a regular basis.
• Dealing with all aspects of a campaign.
• Provide support & consultancy to clients & other relevant regional teams in the rollout of the new technology initiatives, new products & services, business enhancements & OTS mandates
Thomson Reuters. Senior Account Manager (Egypt, Sudan, and Libya) (2008 - 2011)
• Manage each media client with Reuter's products.
• Manage the payroll of the invoices with Thomson Reuter's financial department and the client's financial department as well.
• Make each client achieve his satisfaction point from the news agency he is subscribing with.
• Inform customer service representatives of customer problems.
• Assist the client in developing applications and planning of jobs.
• Recommends new products and services to company management.
• Accurately creates request for all quotes, providing complete information for accuracy of estimate and submits to Store manager or their designate for completion.
• Communicates in a professional, timely manner.
• Develop profitable and sustainable sales growth at assigned Key Accounts.
• Manage large complex accounts, internally and externally.
• Develop key account plans for assigned accounts; implement account strategy.
• Maintain thorough understanding of the customers' end use markets, their important customers, and their main competitors.
• Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
• Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your customers
• Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
• Manage the Account Managers to establish strong customer relationships and assist the Sales Managers in growing Trading Technologies within our existing and new client base.
• Keep strong communication lines open with Sales Managers and Managing Director.
• Establish and maintain strong working relationships with key internal stakeholders and work teams.
• Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
• Coordinate the business Key Account strategies and plans with the activities and actions of other business unit at Key Accounts.
• Determine customers' unmet needs and translate internally for adequate follow up.
• Establish and strengthen customer relationships with decision makers across functions and regions.
• Manage the overall customer satisfaction and profitability of many of largest customers, including managed care accounts.
• Retain and grow your assigned book of business including meeting or exceeding up sell targets.
• Demonstrate a thorough understanding of your customers' business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your customers' needs.
Noble House Agency. Real Estate Sales Agent for Damac (2008 - 2008)
• Present purchase offers to sellers for consideration.
• Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
• Interview clients to determine what kinds of properties they are seeking.
• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Coordinate property closings, overseeing signing of documents and disbursement of funds.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Compare a property with similar properties that have recently sold to determine its competitive market price.
• Coordinate appointments to show homes to prospective buyers.
• Generate lists of properties that are compatible with buyers' needs and financial resources.
• Display commercial, industrial, agricultural, and residential properties to clients and explain their features.
• Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
Cairo 3 Call Center. Tele Sales (2007 - 2008)
• Initiate new calls to generate interest and secure appointments with prospective customers.
• Identify, contact and generate leads to gain market share.
• Perform account searches on the Internet.
• Assess prospect needs and document potential sales opportunities to account managers.
• Log calls and update database accurately with prospect information.
• Present daily reports and other related performance feedback.
• Review monthly hit rate and status report.
LinkDotNet. Content Web Editor for www.mazika.com, www.otlob.com, www.yallabina.com (2006 - 2007)
• Write or edit material for publication such as articles, reports, editorials, and reviews.
• Combine content with related photos.
• Accuracy of update time for each website.
• Following each website's content guidelines.
• Design and deliver web campaigns to achieve objectives, including using interactive web spaces.
• Evaluate the success of web work, including setting key performance indicators, monitoring visitor statistics, feedback and participation.
• Research, interview and write new stories and produce podcasts.
• Update events calendar and other routine site maintenance tasks.
• Analyze existing communication tools and client requests for best application to the web.
Bachelor of Commerce, Lebanese University, Beirut, Lebanon. Feb. 2006 Major: Accounting and Financial Math, French Section
Baccalaureate Part II, Lycée Saint Ellie (Mar Elias), Beirut, Lebanon. July 2002