Sr Ent. Relationship Manager
Bayt.com
Total years of experience :14 years, 6 Months
•Work at all times in a manner that reinforces Bayt.com as an admired and respected market-leading company.
•Develop a strong relationship with assigned list of sold companies,
•Expand the Enterprise knowledge base through market research,
•Expand customer share by developing business with enterprise companies that have some previous revenue expenditure with Bayt.com, by selling Bayt.com’s recruitment products and services,
•Further expand customer share with growing client portfolio through consulting with existing clients,
•Effectively manage business in Enterprise database through a solution-oriented selling approach,
•Determine customers' recruitment needs, and prepare proposals to sell services that address these needs,
•Give demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy,
•Engage in creative solution selling to revise and expand Bayt.com’s service offerings to meet the changing recruitment needs of local enterprise clients,
•Liaise between IT, Online Ad Sales and the client to ensure effective fulfillment of various recruitment solutions,
•Manage the training, usage and follow-up queries with clients through supervision of the assigned Product Specialist,
•Track monthly sales and accurately forecast sales for a rolling 90-day advance period,
•Track all sales, communications and opportunities in the CRM system,
•Achieve significant customer share growth, minimum sales metrics and substantial pipeline in addition to abidance by company values and qualitative assessment by relevant managers in order to achieve confirmation,
•Manage an agreed upon portfolio and build /retain a stack of min 50 clients in a retention-only role,
•Participate in weekly training sessions to improve both efficiency and effectiveness,
•Continually build and maintain a sense of teamwork with Bayt.com staff across teams and offices,
•Participate fully and energetically in making Bayt.com the most admired and respected Middle Eastern success story,
•Carry out other tasks as requested by the management.
•Work at all times in a manner that reinforces Bayt.com as an admired and respected market-leading company,
•Initiate and develop a strong relationship with assigned list of sold companies,
•Expand the Enterprise knowledge base through market research,
•Expand customer share by developing business with enterprise companies that have some previous revenue expenditure with Bayt.com, by selling Bayt.com’s recruitment products and services,
•Further expand customer share with growing client portfolio through consulting with existing clients,
•Effectively manage business in Enterprise database through a solution-oriented selling approach,
•Determine customers' recruitment needs, and prepare proposals to sell services that address these needs,
•Give demonstrations to clients in order to handle objections and convince customers to buy,
•Engage in creative solution selling to revise and expand Bayt.com’s service offerings to meet the changing recruitment needs of local enterprise clients.
•Liaise between IT, Online Ad Sales and the client to ensure effective fulfilment of various recruitment solutions.
•Manage the training, usage and follow-up queries with clients through supervision of the assigned Product Specialist.
•Track monthly sales and accurately forecast sales for a rolling 90-day advance period.
•Track all sales, communications and opportunities in the CRM system.
•Achieve significant customer share growth, minimum sales metrics and substantial pipeline in addition to abidance by company values and qualitative assessment by relevant managers in order to achieve confirmation.
•Participate in weekly training sessions to improve both efficiency and effectiveness,
•Continually build and maintain a sense of teamwork with staff across teams and offices.
•Build relationships, provide excellent client service by advising clients on issues and queries, develop a strong understanding/knowledge of major accounts.
•Conduct client training on product use and data collection methodologies
•Present and sell a defined suite of products and services to assigned clients
•Prepare presentations, proposals, pricing and sales contracts
•Manage assigned projects, provide analytical project support where required
•Analyse data and produce reports
•Conduct research to support projects, marketing and new business initiatives
•Communicate client and market insight, new product and service opportunities, special developments, information, or feedback gathered directly from client meetings to appropriate company staff.
•Demonstrate a thorough understanding of your customers’ business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your customers’ needs
•Managing a portfolio of existing accounts
•Ensuring necessary actions are undertaken by the account team.
•Manage & implement Clients’ projects in a timely manner & ensure that implementation activities are performed to OTS standards & Client satisfaction
•Provide consultancy & training to Clients & OTS internal teams on all aspects of the implementation process & relevant key technical areas in order to facilitate an efficient facilitation
•Support the OTS Business Development team & provide the appropriate parties with regular status reports on project progress
•Ensure that all project related activities & fees are accurately logged & adhered to the fee policy
•Assist in the introduction of new services & business enhancements. Play an active role in the definition of procedure 7 processes to enable new services to become standard services managed through the Implementation Management team
•Provide proactive input in all areas of developmental activities, highlighting potential problems or resource issues
•Explaining the Online Digital advertising to the new clients and prospects.
•Selling the Online Digital advertising services campaigns ( SEO - CPC - CPM )
•Preparing the bulk SMS service campaign with reslaty.net team.
•Manage each media client with the Reuters Products.
•Informs customer service representatives of customer problems, .
•Assist the client in developing applications and planning of jobs.
•Recommends new products and services to company management.
•Accurately creates request for all quotes, providing complete information for accuracy of estimate and submits to Store manager or their designate for completion.
•Communicates in a professional, timely manner.
•Develop profitable and sustainable sales growth at assigned Key Accounts.
•Manage large complex accounts, internally and externally.
•Develop key account plans for assigned accounts; implement account strategy.
•Maintain thorough understanding of the customers’ end use markets, their important customers, and their main competitors.
•Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
•Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your customers
•Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
•Keep strong communication lines open with Sales Managers and Managing Director.
•Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
•Coordinate the business Key Account strategies and plans with the activities and actions of other business unit at Key Accounts.
•Determine customers’ unmet needs and translate internally for adequate follow up.
•Establish and strengthen customer relationships with decision makers across functions and regions.