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Fadi EL Baba, operations manager

Fadi EL Baba

operations manager·BabaBro Ecommerce Services

lb, 63, 0

Master's degree, Business Management

Work experience

Total years of experience: 22 years, 6 months

operations manager

November 2023 - Present

BabaBro Ecommerce Services

Calgary, Canada

November 2023 - Present

Managed last mile delivery services for local businesses, ensuring timely and accurate deliveries while providing exceptional customer service.
. Efficiently planned and executed last mile delivery schedules.
. Provided exceptional service, addressing client needs and concerns promptly.
. Utilized logistics management software and mobile apps to track deliveries and update statuses in real-time, improving delivery efficiency
Company industry:
Business Consultancy Services
Job role:
Logistics and Transportation

FOOD SAFETY SUPERVISOR

September 2022 - December 2022

The Torch Doha (FIFA World Cup 2022)

Doha, Qatar

September 2022 - December 2022

joined a 5-star hospitality establishment that hosted three national teams and FIFA officials during the 2022
World Cup. As the food safety and hygiene specialist for the Australian national football team, | conducted
pre-assessments and continuous site audifs to ensure adherence fo national and intermational food safety and
security regulations. Additional, | conducted regular visits fo three offer sites fo ensure compliance with food
safety and security standards
«Maintained a record of zero food safety incidents while improving efficiency and reducing downtime af 3
sites responsible for producing 20, 000 meals a day.
« Isuccessfuly developed a food security manual to comply with FIFA and infemational standards and
regulations
Company industry:
Catering, Food Service, & Restaurant

Field Project Supervisor / Lab Equipment Specialist

September 2018 - February 2022

Biomatrix,

Al Kuwait, Kuwait

September 2018 - February 2022

• Managed two major project sections for the Kuwaiti Ministry of Interior, overseeing
budgets exceeding $50M.
• Reviewed contractor submittals for compliance, mitigating risks and ensuring
adherence to contractual obligations.
• Delivered monthly executive reports summarizing project progress, cost control,
and quality metrics.
Company industry:
Business Consultancy Services
Job role:
Consulting

Business Coach

November 2017 - August 2018

The Nawaya Network,

Beirut, Lebanon

November 2017 - August 2018

• Supported 30+ entrepreneurial teams in launching small businesses through
tailored business plan development.
• Delivered training and mentorship to 150+ individuals, improving confidence and
technical skills for sustainable growth.
Company industry:
Non-profit Organization
Job role:
Teaching and Academics

Operations Manager

October 2011 - November 2017

MBA Consulting Alliance

Calgary, Canada

October 2011 - November 2017

• Directed operations and business development for a boutique management consulting company.
• Oversaw feasibility studies, business plans, and market research for local and multinational firms.
• Defined project requirements and scope in coordination with clients.
• Managed correspondence, accounting, and financial documents for analysis.
• Staffed projects, assigned tasks, tracked progress, and maintained communication with stakeholders.
Company industry:
Business Consultancy Services
Job role:
Consulting

Quality Controler

October 2007 - September 2011

PepsiCo canada

Calgary, Canada

October 2007 - September 2011

Recognized with Role Model and Circle of Excellence awards for outstanding performance.
• Provided active suggestions for operational improvements that enhanced quality and efficiency.
• Conducted quality and facility audits in accordance with ISO and GMP standards.
• Monitored and adjusted production processes to exceed SOPs for quality and productivity.
Company industry:
Food & Beverage Production
Job role:
Manufacturing

PRODUCTION SUPERVISOR

May 2005 - May 2007

Gandour

Beirut, Lebanon

May 2005 - May 2007

Initiated operational improvements to optimize quality, production efficiency, and cost reduction.
•Developed production tracking and quality control systems.
•Analyzed operational reports for production and quality control, resolving issues.
•Collaborated with technical and administrative staff to address production and processing challenges.
Company industry:
FMCG
Job role:
Engineering

Laboratory Supervisor

September 2001 - September 2004

Saudi Medical Services,

Hajjah, Yemen

September 2001 - September 2004

• Reduced expenses by 20% through inventory and process control.
• Improved employee retention through innovative programs.
Company industry:
Medical Hospital
Job role:
Quality Control

Education

University of Calgary

June 2012

June 2012

Master's degree, Business Management

Canada

University of Balamand

July 2000

July 2000

Bachelor's degree, Medical Lab Technology

Lebanon

Skills

Business Analysis
Expert
Business Analysis
Expert
Operations Management
Expert
Operations Management
Expert
Triple Bottom Line
Expert
Triple Bottom Line
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Business Development
Expert
Business Development
Expert
Manufacturing
Expert
Manufacturing
Expert
Production
Expert
Production
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PLANNING
Expert
PLANNING
Expert
OPERATIONAL EXCELLENCE
Expert
OPERATIONAL EXCELLENCE
Expert
MANAGEMENT CONSULTING
Expert
MANAGEMENT CONSULTING
Expert
FOOD MANUFACTURING
Expert
FOOD MANUFACTURING
Expert
PROCESS IMPROVEMENT
Expert
PROCESS IMPROVEMENT
Expert
BUSINESS PLANNING
Expert
BUSINESS PLANNING
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
TENACITY
Intermediate
TENACITY
Intermediate
ADAPTABILITY
Expert
ADAPTABILITY
Expert
REDUCTION (COMPLEXITY)
Expert
REDUCTION (COMPLEXITY)
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
RESEARCH
Expert
RESEARCH
Expert
MARKET RESEARCH
Expert
MARKET RESEARCH
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SIMULATIONS
Expert
SIMULATIONS
Expert
SMS
Expert
SMS
Expert
SUBMITTALS (CONSTRUCTION)
Expert
SUBMITTALS (CONSTRUCTION)
Expert
PROCESS CONTROL
Expert
PROCESS CONTROL
Expert
ACCOUNTING
Beginner
ACCOUNTING
Beginner
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Operation
Expert
Operation
Expert
Business Development
Expert
Business Development
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Operations Management
Expert
Operations Management
Expert
Triple Bottom Line
Expert
Triple Bottom Line
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
GOOD MANUFACTURING PRACTICES
Intermediate
GOOD MANUFACTURING PRACTICES
Intermediate
INTERNATIONAL STANDARDS
Intermediate
INTERNATIONAL STANDARDS
Intermediate
LEAN MANUFACTURING
Intermediate
LEAN MANUFACTURING
Intermediate
QUALITY MANAGEMENT SYSTEMS
Intermediate
QUALITY MANAGEMENT SYSTEMS
Intermediate
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Product Management
Expert
Product Management
Expert

Languages

English

Expert

Training and Certifications

Certifications
Training of Trainers (TOT) in Business Development
Conflict Resolution
ISO 9001 Lead Auditor
HACCP Level 3

Hobbies and interests

Camping