Personal Shopper and fashion pro
Freelance
Total des années d'expérience :30 years, 0 Mois
• Process customers’ orders through live chat or telephone calls and log data in order entry system.
• Recommend added merchandise to clients on every order call.
• Present clients with prime product information assuring customer satisfaction.
• Ensure to share fashion trends and recommend product for season 'must haves'.
• Identify and resolve every customer service inquiries or problem occurring from catalog and internet.
• Ensure to track client packages.
• Support customers for replacement orders and exchanges.
• Process client financial adjustments as necessary.
• Develop personalized shopping experience for all customers through providing individualized attention along with prevailing knowledge of products and trends.
• Prepare plus maximize client base through concentrating strategic selling techniques along with communicating proactively with customers.
• Help client correspondence and scheduling appointment.
• Ensure to follow through on client commitments on time.
• Develop and maintain professional relations with customers to assure repeat business.
• Stimulate feedback to improve further customized service.
• Maintain flexibility, tact, patience, honesty, effective communication skills and ability to develop relations and trust with all customers.
• Provide expert advice in trends, outfitting and product information related to company and customer fashion sense.
• Driving and maximizing the sales and profitability of the store to achieve growth.
• Monitoring and review staff and store performance on a regular basis.
• Driving sales through maximizing team performance.
• Organizing, preparing and arranging promotional materials and displays.
• Maximizing sales through effective merchandising.
• Leading by example in all aspects of the role.
• Recruiting, training, supervising and appraising staff.
• Maintaining accurate statistical and financial records.
• Creating a combination of real value for money and outstanding customer service.
• Assist projects manager and provide inputs for new store opening.
• Ensure proper assortment planning and inventory budgeting for the buying.
• Ensure proper allocation of merchandise based on sales trends and demand.
• Plan customer loyalty programs and merchandise return from stores to warehouse.
• Ensure that visual standards are communicated and implemented across stores directly or through
visual merchandiser.
• Undertake promotions across brands.
• Undertake competition, store visits on a regular basis, and take appropriate action.
• Coordinate with freight supervisor to track merchandise ordered.
• Provide inputs to merchandise manager and asst. merchandise manager for improving brand
• performance & undertaking brand rationalization/ evaluation.
• Undertake problem-solving activities related to asst. brand managers and buyers.
• Manage the range expansion for production selection and buying.
• To manage and co-ordinate visual merchandising, in order to drive sales performance through
effective store layouts and window displays.
• Maximize profit levels by conducting effective promotions, add-on sales identifying best-selling
styles and trends.
• Forecast sales plans and revise requirements during in-season trading Place and follow through
orders with host brand.
• Motivate, develop, and train all team members.
• Maximize use of space, pro-actively anticipating and advising changes on store layout based on
sales.
• To manage the relationship with all external suppliers, always ensuring that the most cost effective
and service orientated agreements are achieved.
• Responsible for the overall brand identity & image in each one of the stores.
• To review and implement competitive product retail price.
• To manage and co-ordinate visual merchandising, in order to drive sales performance through
effective store layouts and window displays.
• Maximize use of space, anticipating and advising changes on store layout based on sales.
• Responsible of ordering all window materials monthly.
• Created and implemented "event windows" for the stores.
Guess, D&G, Calvin Klein and Replay
• Analyze & consolidate both sales and stock reports Assist in producing material for promotional activities.
• Order tracking and ensuring that product pricing is within target margin.
• Organize promotional events in line with operational requirements.
• Produce space and layout plans for specified departments.
open education
diploma in textile design